Loan Review Manager jobs in Urbandale, IA

Iowa Student Loan Liquidity Corporation, operating under the name ISL Education Lending, is more than a great place to work. The company work environment fosters:

• Career development through a combination of comprehensive in-house training, mentoring and a strong promote-from-within philosophy.
• Employee empowerment through open and honest communication and openness to ideas and creativity.
• Competitive compensation, first-rate benefit programs and genuine recognition for accomplishments.
• Monthly employer contributions to qualifying 529 college savings plans or repayment of existing student loan debt and access to student loan refinancing products for employees.
• A favorable environment with a casual dress code, comfortable and engaging surroundings, superior technology and a commitment to rewarding hard work and involvement in the community.

Aspire Servicing Center, the loan servicing area for Aspire Resources Inc., is looking for a loan counselor to answer inbound calls from and make outbound calls to customers regarding student loan accounts. Loan counselors strive to provide exceptional customer service as they research accounts to accurately and completely answer customer questions. The position has a flexible hybrid work schedule with at least one in-office day per week required.

Aspire Resources Inc. is wholly owned by Iowa Student Loan Liquidity Corporation. We are all about success — students looking for funding, borrowers needing assistance repaying loans and consumers navigating the student loan landscape. That success starts with you.

As an employee at ISL:

• You will receive in-house training, mentoring and opportunities for advancement.
• You will be empowered to share your ideas and creativity.
• You will earn a competitive wage with excellent workplace benefits.
• You will enjoy a casual workplace with opportunities for fun and team-building.

Job Responsibilities

The qualified candidate will:

• Provide excellent customer service on both inbound and outbound telephone calls regarding student loans.
• Research customer questions and accounts and provide accurate information to callers.
• Learn and utilize the loan servicing computer system.
• Update computer system with accurate notes during/after every communication.
• Perform other tasks and duties as assigned.

Competencies

The qualified candidate will:

• Have a positive mental attitude.
• Have outstanding oral communication skills and a strong work ethic.
• Be detail-oriented with good time management skills.
• Possess excellent phone etiquette.
• Be proficient in general PC skills including Windows-based programs and typing.

Qualifications

The qualified candidate must have:

• A minimum of a high school diploma or equivalent. Associate degree or higher preferred.
• A minimum of one year of customer service experience.
• Keyboarding of 25 WPM.
• Excellent attendance and punctuality.

Physical Activities/Working Conditions

The position requires the employee to:

• Sit full-time or use an adjustable sit-stand desk.
• Use office equipment including personal computer, keyboard and mouse.
• Frequently interact with others in person, over the phone and via email.

To apply for this position, please complete the employment application (PDF) and send it with a cover letter and resume to recruitment@aspireresourcesinc.com

Aspire Resources Inc. is an equal opportunity/affirmative action employer. As a certified contractor with the State of Minnesota, Aspire Resources Inc. complies with Minnesota Human Rights Act §363A and will take affirmative action to employ and advance in employment qualified people of color, Indigenous people, women and people with disabilities. All qualified applicants will receive consideration for employment without any regard to race, color, creed, religion, national origin, sex, disability, sexual orientation, gender identity, age, marital status, familial status, veteran status, status with regard to public assistance or any other characteristic protected by law.