Linen Room Attendant jobs in New York

Compensation Type

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Midtown convenience. Classic hospitality. Complete comfort. A celebrated past. It all comes together at the Park Central New York Hotel – located squarely amidst New York’s most popular sights and hotels in Midtown Manhattan. Our mix of exciting amenities pay homage to our glamorous past, while presenting a modern spin on the hotel’s electrifying environment. Guests will delight in escaping the hectic city life to bask in the stylish Park Central New York.

Overview

Deliver and organize clean linen such as sheets and towels to assigned floors with carts and store it into the linen rooms properly. Ensure each linen closet rooms are stocked according to par level established.

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies/service procedures/ standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Receive and sort dirty linen and trash as required.
• Complete the Laundry Control Log for all linen sent and received from subcontractor.
• Coordinate pick up of cleaned hotel linen from laundry service company.
• Inspect condition, charges and amount of cleaned hotel linen received from service company; resolve any discrepancies.
• Organize and stock all clean hotel linen in designated areas, shelves.
• Remove substandard hotel linens from circulating inventory.
• Report all shortages, damages, maintenance requests, problems and linen availability to manager.
• Maintain close liaison with laundry service company to ensure the service provided meets the hotel's standards.
• Monitor and maintain the clean and orderly condition of the linen room; ensure security of all hotel property.
• Monitor and maintain designated supply levels.
• Handle complaints by following the six step procedures, ensuring guest satisfaction.
• Promote positive relations with guests and employees.
• Turn over any lost and found items from guest rooms to Supervisor or designated person.
• Complete inventory of hotel linens as assigned.
• Assist Laundry in sorting and documenting dirty hotel linens.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Fluency in job related English, both verbal and non-verbal.
• Compute basic mathematical calculations (add, subtract, multiply and divide numbers in processing charges).
• Provide legible communication and directions.
• Ability to:
  • Understand and anticipate guests’ service needs.
  • Interact courteously and professionally with guests and staff members.
  • Be well organized, maintain concentration and think clearly.
  • Focus on details.
  • Take directions and follow through.
  • Perform job functions without constant direct supervision.
  • Work cohesively with other staff members as part of a team.
• High school graduate or equivalent vocational training.
• Experience in similar position.
• Previous guest relations training.
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Salary Range: $28.14-37.52