Life Underwriting Supervisor jobs in Stratford, CT

Come join Jewish Senior Services as we celebrate our 50 years anniversary!

Job Title: Supervisor, Receptionist

Department: Administrative Services

Supervisor: Receptionists

Exempt, Full-time Days 40 hrs. 6:30am - 3:00pm, Monday - Friday, must be available for weekends when needed.

Job Objective
The Supervisor is responsible for scheduling and maintaining a well-organized, detailed oriented reception team while performing tasks to include but not limited to the Essential Job Functions listed below.

Minimum Qualifications

Education minimum: High School Diploma
Experience: 3 years of related supervision experience. Supervision of staff is required, must be able to build a rapport with staff, experienced with staff scheduling a must.

Computer Skills: Microsoft Office/Word/ Excel/Outlook

Licensure: None

Job Standards

1. Excellent Customer Service Skills Demonstrates a professional appearance and demeanor. Leads by example and serves as a role model for JSS Core Values and common courtesy i.e., immediate eye contact, greets visitors promptly and in a friendly welcoming manner.

2. Strong Communication Skills Effectively communicates with employees, visitors, vendors in a confident manner. Communicates with supervisors and management in a clear, concise, and timely manner. Provide ongoing feedback to immediate supervisor(s).

3. Demonstrates proper telephone etiquette.

4. Excellent Organizational skills.

5. Decision Making Skills Independently makes educated decisions based on policies and procedures that will not negatively affect JSS.

6. Recognizes the importance of the timeliness of communicating critical issues to supervisor and when to seek supervisory guidance.

7. Multitasking Skills Is able to successfully perform multiple tasks and assignments in an accurate and timely manner while meeting other needs of the business.

8. Flexibility Readjust and reprioritize based on the situation at hand.

9. Overall Character Is able to work well under pressure; remain calm during challenging situations/emergencies.

10. Confidentiality Adheres to HIPAA regulations. Respect Resident, Client, Employee, and visitor privacy.

11. Ability to work independently as well as in a team environment.

Essential Job Functions

1. Learn all process pertaining to the Community Services desk as well as the Main Lobby desk.

2. Maintain all established departmental and facility policies and procedures.

3. Maintains department files with high level of confidentiality.

4. Answer phones by the third ring, using the telephone standards in place. Covers switchboard, communicate and relay information accordingly.

5. Responsible for inputting Resident changes into the ADL or current system.

6. Ensure staff is trained on all systems, policies, and procedures.

7. Conduct quarterly fire alarm review with reception staff to ensure compliance and increased comfort level with process.

8. Responsible for scheduling reception staff to cover all reception desk shifts.

9. Screen new hire applicants, participate in interview process, make hire recommendations.

10. Handles incoming emergencies following established policies and procedures. Notifies and directs appropriate personnel and follows security procedures.

11. Monitors Residents with Wander Guard restrictions.

12. Participates in and oversees completion of reception team's mandated annual in-services.

13. Request and order office supplies, forms, etc.

14. Drafting and typing letters, email, and other communications for the department as required.

15. Handle and coordinate routine office matters independently.

16. Provides ongoing feedback to direct Supervisor.

17. Attend departmental and committee meetings as requested.

18. Serves as department representation on Safety and Security committee.

19. Assist with special projects.

20. Other related duties as assigned.

Non-Essential Functions

1. Ability to lift/carry up to 25 lbs.

Physical and Mental Requirements

1. Ability to hear and be understood via phone.

2. Ability to walk or travel throughout the facility.

3. Ability to sit or stand for long periods of time.

4. Ability to pick up fine objects and files/charts (up to 10 lbs)

5. Ability to bend, stoop, pull and reach.

6. Ability to handle stressful situations.

7. Ability to multitask.

8. Ability to communicate in a clear, concise manner.

9. Ability to read and write.

10. Ability to remain professional, calm and in control always.

Environmental Conditions

1. Rare exposure to blood, body tissue or fluids.

2. Possible exposure to high/low temperatures.