Life Underwriting Manager jobs in Roswell, NM

GoodLife Senior Living of Ruidoso is looking for a motivated person to Manage our 16 bed Assisted Living home.

Qualifications:

1. 21 years of age
2. Have a high school diploma or college degree and able to show proof of those documents
3. Valid driver’s license
4. Capable of passing pre-employment and random drug screening
5. Currently hold or able to obtain CPR, First Aid, and Food Handlers certification as required by state licensing
6. Current TB test as required by state licensing
7. Capable of passing state required background checks with a negative criminal background record
8. Currently hold or able to obtain certification required by the licensing
9. Previous supervisory experience of five or more staff
10. Positive leader
11. Mature, creative, and friendly
12. Teachable, trainable, and flexible
13. Excellent customer service skills
14. Effective and professional communicator
15. Problem solving skills
16. Organizational skills
17. Effective with time management and prioritizing, delegation, and follow through
18. Maintains and requires a neat and orderly work space for self and staff
19. Flexible and thorough, with consistent follow through
20. Computer literate
21. Understands the mission of GoodLife and creates a home and work environment for residents and staff that
reflect that understanding
22. Spend 40 working hours a week, at a minimum, with the majority of that being in the home. Also, be available
to staff and families outside of work hours, as needed
23. Dress conservatively and professionally in business casual attire most of the time
Priorities:
1. Meet Census Standards through Positive Leadership
a. Maintain 100% occupied building is the number one priority of the Manager
i. This is accomplished by being a positive leader and looking for ways to always improve the
buildings operations. The Mgr is expected to be visible and active participant in the home daily.
The Mgr is a leader by example showing passion, professionalism, and positivity daily with staff,
residents, and their families. The friendliness of staff and the attentive nature of the caregivers
are a direct reflection of the manager’s example. All who enter the building should be able to
immediately recognize the positive culture in the homes
ii. The Mgr is to make sure the home shows well for all visitors at any given moment during the
day.
1. This is done my making sure there is no extra clutter in the common areas
2. The Scent-Air is always being used
Job Descriptions Manager (Mgr)
3. Pads for furniture protection should be made of cloth and not the disposable kind
4. Resident personal care is done and they are always clean and presentable
5. Resident rooms and laundry are always taken care of and are presentable
6. Appropriate holiday décor or appropriate home décor is displayed, dust free, and shows
as a model home. Holiday décor must be elegant, not from a dollar store.
7. All closets and storage have a designated purpose and are neat and tidy
8. Guest should always be greeted and offered a refreshing beverage
9. The monthly menu, daily menu, and activity calendar, family newsletter are on display
iii. The Mgr follows up with every tour by phone the day after the tour happened
iv. The Mgr will show warmth and empathy with prospective resident families as well as current
residents and families
v. The Mgr will ensure relationships with families are nurtured and they are consistently kept
informed of any changes in care or medical needs.
vi. The Mgr will maintain positive and professional working relationships with all support agencies
and their representatives that provide additional care for the residents
vii. The Mgr will represent GoodLIfe in a positive and professional manner at all times when in the
community, at hospitals, meeting with discharge planners, floor nurses, and everyone that the
Mgr comes in contact with while performing duties relating to the job.
viii. The Mgr will create and maintain positive working relationships with community doctors and
their staff. This can be done with simple acts of kindness and thorough communication with
medical staff.
ix. The Mgr will participate in GoodLife social media as well as invite community members in for
various activities to increase the flow of traffic into the building so more people can see what it
feels like to be at the GoodLife homes
2. Controlling Costs
a) The Mgr will monitor the finances throughout the week, making sure that only money that is in the account is
being spent. The Mgr is responsible for making sure any staff that does shopping is aware of what is available
for the purchase. Finances are based on occupancy, making it even more important to keep a full building.
b) The Mgr is responsible for sending the spend down spreadsheet and the associated receipts to the accounting
department as required by accounting. The Mgr is responsible for the upkeep of the home as well as the
groceries for residents. Close attention is required to make sure that all aspects of the home have the proper
tools to perform their job duties. This requires close attention to the finances and treating company funds as if
they were limited and of great value. There is no room for waste.
c) The Mgr will let accounting know of changes in occupancy the week they occur by sending in the Resident
Change form.
d) The Mgr will communicate with Accounting and Operations in a professional and positive way to ensure the rent
roll and billing are correct each month.
e) The Mgr will be honest in submission of bonus requests following the proper procedure.
f) The Mgr will NOT sign contracts for services without prior authority from the CEO or Operations
3. Compliance with State Regulations
a) The Mgr must be an expert on GoodLife policies and procedures
Job Descriptions Manager (Mgr)
b) The Mgr must be an expert on the state regulations regarding employee files, resident rights, resident binders,
resident monitoring, resident care, resident medication, the building, and licensing and make sure we are
compliant
c) The Mgr must be an expert on the Department of Health regulations regarding the kitchen and food service and
make sure the kitchen staff is trained and compliant
d) The Mgr must follow guidelines set out by the City, the Board of Pharmacy, OSHA, Workers Compensation,
MSDS, Fire Marshals, and employment law regulations and make sure we are compliant
e) The Mgr must regularly perform file audits to maintain compliance with resident charts and employee files
f) The Mgr will be professional, positive, and respectful at all times with inspectors and regulators from all
agencies.
g) When an inspector or regulator enters the facility, the Mgr will contact the CEO or Operations of Goodlife
immediately
4. Establish and Maintain a Positive Culture
a) The Mgr is to avoid nepotism and select staff that fully meet the criteria set forth in their job descriptions.
When staff does not fully fulfill their job duties, the Mgr will take corrective action using effective and
professional communication and all tools provided to support the staff member as well as protect the residents
and the culture of the home. These tools include the “Write Ups” and “Three Phase Intervention Plan”.
b) The Mgr is to have an open door policy for family, residents, and employees where they can bring concerns and
complaints for a satisfactory resolution. It is required to be receptive and responsive to all concerns and follow
through with resolutions. It is always appropriate to seek the help of Operations or the CEO.
c) The Mgr will keep a positive culture in the homes where problems are solved proactively and in a positive way
for all involved. When this is happening, staff feels supported and valued. When the staff is supported and
valued, the residents get better care. When residents get better care, families are happier.
Physical Requirements:

• Frequent need to be on your feet 30-70% of the time
• Frequent need to be sitting 30 – 70 % of the time
• Have occasional need to squat, kneel, or reach above shoulder 1-30% of the time
• Have occasional need to bend/stoop, push or pull, grasp/grip/turn, require finger dexterity 1-30% of the time
• Lift or carry supplies 50 lbs less than 1% of the time
• Lift or carry supplies 25-50 lbs less than 1% of the time
• Life or carry supplies 1-25 lbs less than 1% of the time

Daily Routine:
1. Arrive at work at or before 8:00 a.m. unless prior arrangements have been made
2. Dress in modest, conservative, business casual attire presenting your best self with proper grooming
3. Walk the building and grounds to assess and prioritize needs.
4. Review the communication log, the Q2 checks, the end of shift reports, the ADLs
5. File the previous day’s Q2 checks and end of shift reports in the Q2 check/Shift Change binder
6. File the previous month’s ADLs in a hanging file folder in your office under the tab for each resident
7. Walk the dining room, visiting with residents and helping to serve coffee and / or breakfast
8. Review the daily, weekly, and / or monthly maintenance logs and the maintenance request forms
9. Using the data from the logs and request forms, assign duties for the maintenance staff in prioritized order
10. Talk to all caregivers on shift to have a standing meeting to prioritize the duties for the day concerning residents
and families.
Job Descriptions Manager (Mgr)
11. Let the C.E.O. or Operations know by email, phone call, or text immediately of any issues that fall into the
categories of regulations, occupancy, accidents, injuries, hospitalizations, when a resident becomes “active” or
passes away, move ins, unhappy staff, unhappy families, or building issues
12. Follow up with any tours or inquiries with a phone call.
13. Visit with your hospice nurses that come into the building to know exactly what is going on with your residents.
Communicate with the residents’ families any and all information necessary
14. Greet all guests as they enter the building to make them feel important and welcomed.
15. Monitor your bank account balance throughout the week
16. Call C.E.O or Operations immediately when any regulatory agency enters your building
17. Write in the Communication Log daily before leaving to ensure all shifts have information about the building,
families, resident concerns, or other items you feel necessary. Maintain a positive attitude in your
communications.
18. Daily send incoming invoices for bills to be paid to accounting using the proper email address with your facility
name in the Subject line.
19. On Monday, order your medical supplies for your building.
20. On Friday without fail, complete the spend down for the week and send to accounting
21. On Friday without fail, email the C.E.O. or Operations with a census report and a short recap of your week
22. On Friday send all invoices for contract labor for the week, such as Maintenance personnel and R.N. to
accounting.
23. At the end of the month, mail out and / or email the next month’s Activity Calendar, Groves Menu, and Family
Newsletter to all residents’ families and the C.E.O and Operations.
24. As soon as resident rent payments come in, deposit them. Know at all times who is current with rent and
contact families on the fifth of the month to remind them that on the 6th of the month they will be charged a
late fee. Communicate with accounting in a positive and professional manner.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Monday to Friday
• On call

Education:

• High school or equivalent (Required)

Experience:

• Supervising Experience: 3 years (Required)

Language:

• English (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person