Licensing Manager oversees the licensing of employees responsible for the sale and marketing of insurance, loan, or investment products. Ensures compliance with all applicable regulations; maintains all necessary records. Being a Licensing Manager manages license acquisition and renewal processes. Establishes databases or recordkeeping policies and strategies to track the status of agents, applications, and forms. Additionally, Licensing Manager may require a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Licensing Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Licensing Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job Title: Licensing Guide
Reports To: Support Manager
Compensation: $17.00/hr.
Schedule: Monday Thursday: 10a - 6:30p, Friday: 8a - 5p, and rotating Saturdays
Overview:
We are looking for an outstanding individual to join our Customer Service Team. Here at The Next Street, we call our customer service representatives, Licensing Guides, all Licensing Guides will manage customer inquiries and complaints. You will also be asked to process enrollments, modifications, and escalate complaints across our organizations communication channels.
What does Success Look Like?
To be successful in this role, you must be enthusiastic, detail-oriented, and able to think outside the box. You accept ownership of every customers inquiry and complaint via phone, email, chat and/or in person by keeping customer satisfaction at the core of every decision and behavior. You understand that customers may be upset and that it is not personally directed at you. You dont mind answering the same question 100 times a day. You have the patience of a saint, and you are as cool as a cucumber.
About the Company:
The Next Street is a driving school unlike any Drivers Education school you have seen before. We put a huge effort into surrounding ourselves with friendly, happy, energetic, and all-around good people. We hire great people and teach them the skills they need to be outstanding. We believe in helping you become the best version of yourself. We believe in you and want to help you achieve your career goals (and support you in your personal goals). We believe in creating a team environment with like-minded peers that support each other and make you feel a part of something bigger than yourself.
Our staff is a diverse community of people, all connected by our belief in 3 core values: Kindness, Positivity and Curiosity. No member of our staff is a cog in the wheel. We are all (from the CEO to our Licensing Guides to Managers to Instructors and everywhere in between) a part of something bigger than ourselves and we work together to serve the greater good.
Responsibilities & Duties:
Maintain a positive, empathetic, and professional attitude towards customers always.
Respond promptly to customer inquiries
Communicate with customers through various channels; phone, email, chat and/or in person
Know our products inside and out so that you can answer questions
Processing enrollments, forms, new customers, and requests
Keep records of customer interactions, transactions, comments, and complaints
Provide feedback on the efficiency of the customer service process
Required Qualifications:
High School Diploma or equivalent
Prior customer service experience
Ability to stay calm when customers are stressed or upset
Outstanding verbal, written, and interpersonal communication skills. Ability to communicate information concisely and professionally with internal and external audiences.
Exceptional customer service ethic and skills, including effective interactions, responsiveness, resourcefulness, and follow-through
Benefits:
Medical, Dental & Vision (FT)
401k (Employer Matching)
Paid Sick Leave
Paid Holidays and more!
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