Licensing Manager oversees the licensing of employees responsible for the sale and marketing of insurance, loan, or investment products. Ensures compliance with all applicable regulations; maintains all necessary records. Being a Licensing Manager manages license acquisition and renewal processes. Establishes databases or recordkeeping policies and strategies to track the status of agents, applications, and forms. Additionally, Licensing Manager may require a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Licensing Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Licensing Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
This position requires in-person attendance in the Lynnwood Driver Licensing Office Tuesday - Saturday.
At the Department of Licensing (DOL),we recognize the importance of work life harmony and work hard to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.
We are currently recruiting for an Office Staff Supervisor (LSR3) with amazing customer service skills and reliable work ethic to add to our Lynnwood Driver Licensing Office!
Our Driver Licensing Offices live our purpose of “Helping every Washington resident live, work, drive and thrive,” every day. They treat every customer with dignity and respect with a friendly and helpful attitude. They conduct driving skills tests, authenticate identity documents through on-line verification, conduct face-to-face interviews with applicants to validate their identity and consistently provide friendly and helpful customer service to the public with enthusiasm and a smile.
If you are ready to start your career in a culture that focuses on fostering teamwork, innovation, and growth, please read on!
Employees assigned to work in Snohomish County receive a free ORCA Pass.
As the Office Staff Supervisor for our Lynnwood office, you will have the opportunity to create a culture where our employees and customers feel valued and respected. You will be relied upon to assist the public with their licensing needs, while ensuring the office is efficient and employees are fully supported. As a result of your inclusive leadership and excellent customer service, you will directly support our agency's purpose, helping every Washington resident live, work, drive, and thrive.
Some of what you will do:
Upon completing training and certification, you will be authorized to issue Enhanced Drivers Licenses (EDL), which will result in a 10% pay increase.
What you will bring:
One (1) year of experience as a Licensing Services Representative 2 (LSR2)
OR Five (5) years of combined relevant education and experience in direct customer service work providing product/services to the general public.
Experience must include:
*experience can be obtained concurrently*
What may help set you apart:
Additional Requirements of Employment
DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations.
For information about available accommodations, the interview process, or the position contact Nicole Walters.
Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion!
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.
We value diverse perspectives and life experiences.
We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ , people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.
Veteran/Military Spouse Preference Notice
To take advantage of veteran/military spouse preference, please notify the Recruitment Team. Please include the title of this position in the subject line.
The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex (including gender identity), marital status, sexual orientation, race, religion, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.
Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email HRRecruit@dol.wa.gov. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.
The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.
Job Type: Full-time
Pay: $50,088.00 - $67,380.00 per year
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
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