Library Technical Services Director jobs in Tucson, AZ

CHARACTERISTIC DUTIES

• Provides customers with reference, technology, and circulation assistance (in-person, online via chat, phone, and email), including locating library information, resources, materials, and services; negotiating overdue accounts and answering billing and collections questions; and troubleshooting software, computers, laptops, projectors, and other emerging technology. Provides leadership including solving problems and making non-routine decisions using sound judgment, following through to solve public desk issues, and coordinating the work of and providing direction to student employees.
• Ensures safety of library customers and employees and security of library materials through application of library and University policies and procedures. Acts as a liaison with University Police Department (in regard to reporting criminal activity or emergency situations), Campus and Library Facilities (in regard to building problems), Library Systems (in regard to library equipment problems), and as needed Risk Management (in regard to reporting incidents) during evening and weekend hours. As needed, responsible for opening/closing and securing various UA Libraries. Scheduled to close the libraries Fridays and Saturdays.
• Collaborates with the Training Coordinator to support training goals including providing feedback on trainee progress.
• Monitors email reference queue answering and triages questions in the evening and/or weekends.
• Supports equipment lending services lead, specifically for inventory, storage, and security control; initial response to routine problems; damage assessment.
• The UA Libraries support the UA’s diversity and inclusiveness strategic initiatives designed to create an inclusive environment for all faculty, staff, and students.  The candidate is expected to support diversity and inclusiveness efforts in the department and college.
• Other duties as assigned.

 KNOWLEDGE, SKILLS, AND ABILITIES

• Customer service skills, including the ability to work with diverse people and serve a diverse population, as well as taking a proactive approach to meeting customer need, coordinating with peers in order to effectively meet customer need and initiating effective interventions that result in customer satisfaction.
• Ability to deal with difficult customer interactions and work with outside departments to follow university policies and procedures in reporting building incidents and criminal activity.
• Skill in interviewing customers regarding reference service and sources to better understand customer needs.
• Understanding of the research and reference process as well as a broad understanding of various types of reference sources (e.g., library catalog, indexes, web-scale discovery services, search engines, virtual and print resources) and their appropriate use, including understanding the differences between primary and secondary resources.
• Excellent interpersonal and communication skills, both written and verbal.
• Leadership skills, including evidence of excellent initiative, organizational and time management skills; evidence of the use of good judgment and solid analytical and problem-solving skills with ability to work autonomously with minimal supervision.
• Some degree of computer/digital fluency (hardware/software). Examples include a basic working knowledge of maintenance, troubleshooting, and supporting computers and associated peripheral hardware.
• Ability and willingness to learn new skills as the work environment and customer needs change, including independently learning how to use new software/technology.
• Ability to work in a highly collaborative and inclusive environment, one that values and leverages the benefits of diverse perspectives.
• Positive attitude and strong demonstration of Our Values: Collaboration, Continuous Learning, Diversity, Innovation, and Integrity.