Library Services Manager jobs in North Carolina

Library Associate - Children's Services

Charlotte Mecklenburg Library – South County Regional Library  

“Follow your calling, Find your career”                          

Please apply by 4/9/2024

Hiring Range: $20.00 - $25.00
This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.
The Library Associate at South County Regional Library works within a team of children’s services staff to create a welcoming and engaging environment for children ages 0-11, their caregivers and families. The Library Associate leads age-appropriate programs for children, including early literacy story times, school age programs, as well as creating book displays and readers advisory. This position represents the Library in the community and facilitates outreach to area preschools, schools and area partners.  The Library Associate participates in systemwide teams and works collaboratively with staff in Children’s Services. Located in southern Mecklenburg County, South County is the county's largest regional library. South County is a favorite destination for all ages, serving over 450,000 visitors and circulating one million items each year, one-fifth of the circulation for the CMLibrary system.


Location:
South County Regional Library
5801 Rea Rd
Charlotte, NC 28277

Position Summary:
Perform professional and technical library work in Children’s Services. The Library Associate delivers a high level of quality library services ensuring the provision of value-added experiences for all customers.

Essential Functions:
Strong programming and outreach experience is highly desirable. Proven ability to build and maintain community partnerships is a plus as well as developing positive and ongoing relationships with families, library users, staff, and community partners.

• Create and deliver programs to age-appropriate audiences

• Prepare program reports

• Provide research assistance to customers

• Utilize integrated library systems software

• Perform circulation activities

• Provide service desk coverage

• Assist customers at several service points

• Train and assist customers on various library policies, procedures, and processes

• Maintain library’s collection of materials including repairs, shelving, and marketing

• Assist with volunteer management

• Promote and market library’s programs; collaborating with Marketing and Communication to generate flyers and materials pertaining to programs

• Design and provide developmentally appropriate programs for youth from birth to 11 years of age

• Create and maintain attractive and appropriate bulletin boards and displays

Minimum Qualifications
Experience:
Minimum of two years of library, retail, computer, or customer service experience

Education:
High School Diploma or equivalent

Education/Experience:
Combination of relevant education and relevant experience accepted?: Yes


Preferred Qualifications:
Associates degree
Knowledge of integrated library systems software (IE: Horizon)
At least three years of library, customer service and/or administrative experience.
Experience working with children in an educational setting.


Knowledge, Skills, and Abilities
Knowledge of
Alpha-numeric sorting systems
Various library systems
Telephone etiquette

Skills
Technology adeptness
Excellent interpersonal and customer service skills
Excellent time management skills with attention to detail

Abilities
Adaptability: Maintaining effectiveness when experiencing major changes in responsibilities or environment; adjusting effectively within new work structures, processes, requirements, or cultures
Communication: Clearly conveying information to individuals or groups
Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
Technical/professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
Work Standards: Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence

Computer Skills
Proficient in various computer applications including Microsoft Office Suite
Work Environment
Works in an office setting with moderate noise


Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.