Library Services Coordinator jobs in Waterbury, CT

Description: The Community Services Coordinator will assist the Program Manager with the operations of all Case Management Based Programs on a local level. The Community Services Coordinator will also assist in building the capacity to achieve successful outcomes by collaborating with all HRA programs, various Coalitions and community agencies through marketing, networking, and referrals. The Community Services Coordinator will be expected to respond to funders’ requests for status updates and complete all required reports. This position also provides direct supportive services to individuals and/or families to obtain health, financial and social services; provides assessments and develops and implements case management plans; performs related duties as required. This position requires an ability to maintain strict confidentiality and handle information with tact and diplomacy in a culturally competent and appropriate fashion. 

Primary Duties and Responsibilities (others may be assigned based upon program needs):

• Conduct and manage all project activities in accordance with standard operating procedures and other appropriate agency’s regulations and policies, including procedures to safeguard confidentiality of participants. 
• Work cohesively with program staff to coordinate and manage additional service across different departments. 
• Conduct comprehensive client intake and assessments to collect functional, environmental, psychosocial, financial, employment, housing, educational, and health information as appropriate to determine eligibility for services.
• Provide direct supportive case management services to help clients identify and access resources, develop and achieve goals.
• Compile data, maintain records and statistics on clients, such as demographics, personalized goals, action plans, and indicators of self-sufficiency.
• Use CAPTAIN and/or other data management systems, to document and reflect client outcomes, as well as report to funders and other stakeholders as needed.
• Work independently, exercise initiative, use discretion when handling confidential information.
• Work in coordination with collaborating agencies on various program components; share responsibility for operationalizing collaborative agreements.
• Collaborate with internal and external stakeholders to plan, organize, develop, and promote partnerships in the community.
• Develop and execute support systems to meet client needs by identifying and coordinating a variety of available services.
• Develop, prepare and present training and educational programs/workshops.
• Serve on various committees as required by management.
• Other duties as assigned by the Program Manager, Assistant Director and/or Division Director.

Minimum Requirements: 

Bachelor’s Degree in Social Work, or related field, plus two years related experience. Experience may be substituted in lieu of degree. Specific experience in Department of Social Services Programs is preferred. Experience working and collaborating with other community organizations is a must.
 

Knowledge/Skills/Abilities: 

• Ability to multi-task plus experience working in a busy office
• Strong computer and telephone Skills 
• Must be organized, flexible and self-directed 
• Ability to communicate and relate with a diverse client base
• Proficient in the use of Windows and Microsoft Office Products
• Ability to operate machines – fax, copier, postage machine

Physical Requirements: 

• Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard. 
• Ability to lift up to thirty (30) pounds

Language Requirements: 

• Ability to read, write and speak English. Bi-lingual (Spanish / English) is not required but preferred.

When duties and responsibilities change, the job description will be reviewed and changed based upon changes to program or organization’s priorities.

HRA of New Britain, Inc. is an Affirmative Action/Equal Opportunity Employer, including Disabilities/Vets