Library Services Coordinator oversees library service offerings designed to meet the needs of a specific user population. Ensures resource availability and implements new programs to meet service gaps. Being a Library Services Coordinator assists groups and individuals in locating, delivery, and obtaining materials. Establish and maintains cooperative agreements between the college and area libraries. Additionally, Library Services Coordinator graduates from an ALA-accredited school. Requires a master's degree. Typically reports to a manager. The Library Services Coordinator gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Library Services Coordinator typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Why GLS? Purpose : Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others.
Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle.
That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.
People : Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes.
We empower and reward individuals and teams who make direct, positive impacts on the business and each other, who take pride in their work, and are ever-raising the bar.
Growth : Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us! Benefits : GLS offers the below great benefits for your amazing work!o Competitive base pay and performance bonuses, dependent on roleo Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disabilityo 401K with employer match and 100% immediate vestingo Paid Time Off (PTO) and paid company holidays to help you balance work and personal lifeo Paid Volunteer Time Off (VTO) Annuallyo Tuition Reimbursemento Parental Leaveo Business casual work environmentWhat does it mean to be an Escalations Coordinator with GLS?
As an Escalations Coordinator, you will play a vital role in ensuring positive customer experiences. When front-line associates are unsuccessful or unable to assist customers, you will use a comprehensive knowledge of the loan process as well as internal processes and procedures to handle complex cases as an escalated level of support.
How will you drive value within the organization as an Escalations Coordinator?Serve as a resource to front-line associates in handling challenging customer cases and understanding account complexitiesTake ownership of customer-related issues escalated by front-line associates and see them to completionQuickly build rapport with customers to win their trust in the resolution of their issuesApply critical thinking skills in problem-solving to assist the customer and still adhere to company policies to protect the interestsof the organizationInitiate and follow up on insurance claims, including letters of guarantee, insurance proceeds, and canceling back-end productsReview, identify, resolve, and track root causes for all escalations such as account disputes, customer service complaints, and regulatory complianceListen to customer feedback and share expertise in making recommendations to management on how to create a more positive customer experienceProactively identify issues and trends using a tracking tool to monitor and provide reporting on areas of opportunityProvide feedback on escalated trends impacting customer experienceWorks independently and / or directly with leadership to resolve highly escalated issuesFacilitate delivery of training on any system enhancements or strategies to improve customer experienceWhat should you already know to be successful in this role as an Escalations Coordinator?
Last updated : 2024-02-23
0 Library Services Coordinator jobs found in Tempe, AZ area