Library Services Coordinator jobs in Layton, UT

Description

Community Name: Overlook at Sunset Point 

Unit Count: 430

Are you interested in a career where customers, colleagues, and community service are the cornerstones of your work? Would you like to work with a company that celebrates victories both big and small and welcomes ideas from all levels of our team? If so, join us here at Avanti Residential! Our moto is Sempre Avanti, meaning “Always Forward”/ “Always Welcome.” We are “people people” through our mission and core values. We enhance our communities with our work, see all members of our team as leaders, and live La Bella Vita (The Beautiful Life). With endless opportunities for personal and professional growth, the sky’s the limit when advancing your career and being the best you can be. There is a place for you at Avanti Residential. Join us today!

The Resident Services Coordinator provides excellent customer service to clients, prospective residents, guests, and vendors. This role is responsible for being the main point of contact for the status of unit work orders and apartments ready to move in. This position will work directly with community managers, service managers, and property team members to ensure the highest quality experience possible for the residents. This role requires resident event planning and leasing. This role may require you to purchase items for events, snacks, refreshments, and such using the CM Emburse card. This role is not limited to the job summary or essential function duties, and any other task may be assigned to meet the needs of the business.

Click here for a sneak peek into a 'Day in the Life' of a Resident Services Coordinator at Avanti. Envision yourself thriving in this dynamic career opportunity.

What You’ll Do…

• Conduct all business in accordance with Avanti Residential policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and State laws.
• Manage administrative requests from residents.
• Create resident notices and communication pieces.
• Plan resident functions and coordinate events with local businesses to increase resident satisfaction.
• Ensure that property lobby areas are clean, and refreshments are fully stocked. 
• Answer incoming calls and respond to voicemail messages in a timely manner.
• Assist the leasing team with tours and walk-ins as needed.
• Input resident service requests into the property software system and follow up with the maintenance team to ensure all service requests are completed promptly and efficiently. 
• Ensure apartment units are in make-ready status for new move-ins by conducting inspections before move-in.
• Ensure maintenance work orders are completed to the highest efficiency and safety standards by communicating with residents after work orders are complete.
• Provide residents and maintenance team with assistance in all aspects of scheduling maintenance.
• Assist with scheduling contractor work and coordinating with residents. Maintain and update insurance certificate files for all contractors performing work at the properties. 
• Resolve resident disputes, making every effort to achieve resident satisfaction.
• Courteous, efficient handling of resident requests and complaints. 
• Perform other related duties and responsibilities as required to meet business needs.

What We’re Looking For…

• Excellent verbal and written communication skills.
• Must possess customer service abilities and a courteous, professional attitude.
• Excellent organizational and time management skills to successfully navigate frequent interruptions and changing priorities.
• Proficient computer skills, including knowledge of property management software, preferably YARDI.
• Work independently with minimal supervision and be accountable for actions, self-motivated.
• Demonstrated knowledge of phone and email procedures and etiquette.
• Thrive in a fast-paced environment; Ability to prioritize, multi-task, and meet deadlines.
• Must possess strong attention to detail.
• Positive attitude, professional demeanor, team player with the ability to resolve conflict.
• Well-organized and flexible with assignments that may be assigned to you and may be different from day to day.

What You’ll Need to Qualify…

• High School Diploma or GED.
• Two to three years of customer service experience preferred.
• 1 Year of hospitality experience preferred.

Requirements

What We Require…

• Possession of valid driver’s license and up to date vehicle insurance OR reliable transportation.
• Pass criminal background screening prior to employment.

What You Can Expect…

• Normal office setting
• Some travel to properties owned and operated by Avanti or other business-related locations/events as required.

What We Do for You…

• Up to 40% apartment discount.
• Continuing education and tuition reimbursement.
• A generous PTO policy.
• Health and wellness benefits include Medical/HSA/FSA/Dental/Vision/STD/LTD and many other benefits to meet your specific needs.
• 4% company match for your 401k.
• The Avanti Shares program where a portion of the company’s transactional profits are awarded to you. The longer you stay, the higher your return. 
• Avanti Cares Program that helps employees in financial need.
• Tenure based Anniversary Recess.
• Leadership Recognition.
• Avanti Advisors Program to help new hires.