This position will remain open until sufficient qualified applicants are received. Initial screening will begin on Sunday, April 21, 2024. To ensure first consideration, please be sure to submit your online application by this date.

Job Summary

The Mariner Library is a demonstration library located in the Mariner community, which is part of unincorporated Everett in Snohomish County. The community of Mariner is characterized by high population density, a younger population, and a racially and linguistically diverse population. Sno-Isle Libraries opened the Mariner Library as a temporary location in 2017. The community’s positive response to the library space led to a series of conversations with local partners to reimagine what a permanent community library could be, leading to the creation of the Mariner Community Campus. The campus is an ongoing collaboration between many local agencies that aim to create a community gathering space.

Click Here to Learn More About the Mariner Community Campus

As the Library Associate providing customer service at the Mariner Library, you may encounter situations that require de-escalation or assistance from the Library Manager or another person in charge. Your ability to exercise quick and mature judgment in dealing with potentially disruptive behavior and emergencies is crucial. In addition, this Library Associate position will provide skilled paraprofessional library support services, including general reference, readers advisory and circulation services that are representative of diverse cultures and perspectives, intentionally inclusive, and accessible to everyone.

We Value Lived Experience

Sno-Isle Libraries is committed to embedding equity into our organization. As we engage in equity work, it's important to have a good foundation to frame the work and then provide training opportunities to build skills and knowledge.

We value and embrace the unique experiences our staff members bring to the organization and recognize how their experiences improve the service we provide.

Benefits

As a valued member of Sno-Isle Libraries, the person selected for this position is eligible for sick leave, vacation leave, paid holidays, comprehensive benefits that include medical, dental and vision coverage, retirement savings, life insurance, and flexible healthcare and day care spending accounts. For more information about these benefits, visit our Employment webpage.

Essential Functions

Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.

• Provide general, basic reference and information service by: assisting customers in the use of library facilities, equipment, resources, and services. Refer complex readers' advisory and reference questions to a Librarian or appropriate staff member.
• Provide courteous and efficient customer service by performing circulation desk tasks.
• Create and present programming for all customer groups as assigned.
• Develop program materials, including reading lists, promotional displays, and presentation materials.
• Provide training to customers in basic library skills including the use of public computers, catalog and reference computers, Internet, and devices.
• Assist customers in resolving technical problems or issues. Maintain and troubleshoot equipment utilized in a community library.
• Perform collection maintenance activities through the use of reports and data, to include weeding the collection for condition as well as reallocation of library materials.
• Perform other library support services including opening and closing buildings and assisting in maintaining the library in neat, clean, and orderly condition.
• May be designated in charge of the community library in the absence of other supervisory staff or building manager.
• Travel from one work site to another as staffing needs require.

Additional Duties and Responsibilities

• Make presentations to the public as assigned.
• Prepare correspondence and reports.
• Train new staff as needed.
• Attend meetings, trainings, and workshops as assigned.
• Assist with special projects as required.
• Participate on committees or teams as assigned.
• May serve as the volunteer coordinator of a community library.
• Perform other duties as assigned.

Supervision

Positions of the class typically report to a Library Manager, Assistant Library Manager, or Library Circulation Supervisor. Although direct supervision is not a normal part of the position's work, incumbents may be designated as lead people to provide work direction to coworkers or volunteers.

Education and Experience

Knowledge, skills, and abilities for this position can be acquired by a combination of experience and education including:

• College-level education or specialized training such as library science, presenting programs, or other profession-based subject areas.
• Two years of experience providing direct customer service.

Physical and Environmental Conditions

The physical demands described here are representative of those that must be met by a staff member to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Most of the work is carried out within a generally accessible, safe, indoor environment. While performing the duties of this job, the incumbent must identify and organize library materials such as books, audiobooks, and DVDs based on small-print numbers and alphabetical characters; scan and inspect library materials including opening media cases. Incumbents may frequently move objects or materials weighing up to 35 pounds, including transfer of books and other materials to carts or shelves of varying heights. Incumbents may be required to move carts of books and other materials about the building for extended periods of time. Incumbents are required to operate computers and may frequently remain stationary at one workstation for extended periods of time.

The incumbent must regularly communicate with coworkers and members of the public. These contacts and situations are deemed to be generally safe and free of undue stress, but require incumbents to be cordial, helpful, and skilled in interpersonal relations with others both in the public and within the Library District.

Incumbents may travel to various sites in all kinds of weather and traffic conditions. To accomplish this travel, the incumbent must be able to drive and hold a valid Washington State driver's license or to make independent arrangements for such transportation.

The following questions will be asked during the application process and will be considered during the application evaluation:

• Describe your experience providing direct customer service in person, online, or by telephone. Provide an example of a time you provided excellent customer service.
• Describe your experience working with communities with language and resource needs similar to Mariner's.
• Describe your experience creating and presenting programs and making presentations to the public.
• Describe your experience in helping someone learn how to operate relevant computer systems including hardware and software, such as Microsoft Word and Excel, electronic databases, email, and internet navigation in addition to other office equipment (laptops, PCs, etc.).
• Provide one detailed example of your experience in resolving disruptive behavior effectively in a public or customer service setting. Be specific.
• Do you speak fluent Spanish?

Sno-Isle Libraries in an Equal Opportunity Employer. The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. This and all Sno-Isle Libraries' positions are subject to transfer.