Librarian Assistant supports library circulation and processing operations and assists library users in locating materials and using library systems and tools. Reshelves returned books and materials and updates the library information system. Being a Librarian Assistant maintains user account and access data and processes special requests for materials. Performs routine cataloging processes. Additionally, Librarian Assistant assists with maintenance and update processes for library databases, software, and systems. May perform clerical tasks related to book purchasing and payments. Requires a high school diploma. Typically reports to a supervisor. The Librarian Assistant works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Librarian Assistant typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
As an assistant librarian, you provide reference assistance and exceptional customer service to the general public, coordinate one or more specialized work activities, and support the work of the Adult Services Department. You develop and deliver library collections, programs, and services that reflect a wide spectrum of ideas and viewpoints, mirroring diverse and growing community needs.
Proactively greet and establish rapport with patrons, enthusiastically engaging them in conversations about all our materials and services. Provide exemplary customer service in-person in the adult & reference department and at all locations throughout the library. Answer questions about library programs and services and refer callers and visitors to the appropriate staff member or service desk. Staff public service desks as assigned.
Effectively communicate to patrons regarding a variety of topics including, but not limited to, library products and services, policies, responsibilities, and code of conduct. Blend creativity, problem solving, and decision making to positively impact the customer experience, de-escalate any negative situations and resolve customer questions and concerns. Monitor customer feedback. Diffuse difficult, volatile, and/or inappropriate customer situations, keeping safety in mind.
Ask open ended questions to assess, understand, and ascertain customer needs, determine how to tailor your approach, and provide recommendations using your institutional knowledge to connect our customer with the right solution. This includes both routine and complex patron inquiries. Provide research assistance, readers' advisory, technical assistance, and exemplary frontline customer service.
Help orient new staff, ensuring a smooth acclimation to the library and our culture. Train new staff members as assigned. Monitor, train, develop, and coach Adult Services volunteers as assigned. Provide assistance to colleagues.
Create, develop and implement multiple high-quality adult programs, including a multi-week summer reading program for adults. Support department in offering several hundred diverse programs annually. Project lead on one or more library programs.
Select and purchase materials for assigned library collection. Monitor and manage a print materials budget in approximate range of $1000, ensuring collection purchases are balanced, relevant and responsive to community needs.
Oversee and administer one or more specialized Adult Services work activities, including but not limited to Student Proctoring, Interlibrary Loan Services, and/or Website Maintenance.
Address the general public and participate in community outreach, and in general, promote library use in the community.
Manage web content proficiently with appropriate tools.
Create print and web bibliographies, user guides and displays spotlighting library collections, services and programs.
Serve on and/or chair library committees as requested.
Display excellent time management skills, attention to detail, problem solving skills, strong organizational skills and the ability to work proactively to balance multiple tasks and prioritize work. Complete work at an appropriate pace with a sense of urgency.
Speak, instruct, and/or perform in front of library and outreach audiences. Assist with library services, programs, and outreach opportunities as needed. Represent and promote the Library in public, media, and professional associations. Seek out opportunities and utilize networking events to promote recognition and use of the Library.
Pursue professional development, which may involve travel, to keep informed of current and emerging library trends. Maintain professional and technical knowledge through attendance of educational workshops, review of professional publications, establishment of networks, and participation in professional organizations.
Assume personal responsibility for the building's condition and solve minor issues and problems as they arise.
Complete special projects as assigned.
Protect library assets and ensure building security adhering to library policies and following appropriate closing procedure. Learn and carry out emergency procedures.
Perform any other related duties as required or assigned.
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Valid driver's license.
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
While performing the functions of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle, or feel, talk or hear; frequently required to reach with hands and arms; and occasionally required to climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds; frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and color vision.
All library positions require customer-focused service to both internal and external customers, flexibility, teamwork, punctual and regular attendance, and compliance with all applicable local, state, and federal laws.
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