Legal Services Director jobs in Santa Clara, CA

We're here to make legal help accessible to all. LegalZoom transformed the legal industry with the launch of our online services and groundbreaking technology in 2001. Since then, millions of customers have counted on us to officially start and run businesses, protect brands and intellectual property, and look after loved ones through wills and trusts.

As the industry leader for over 20 years, innovation remains at the center of all we do. We're creative thinkers and problem solvers with a passion for building legal and tax products that make a positive impact on the world, and we're always looking for exceptional people to push us further.

With us, you'll do work that's as rewarding as it is challenging with a team where every voice matters and diversity, equality, and inclusion are truly embraced. Together, we'll continue to democratize the law and make a real difference in the lives of millions.

Remote-first

Overview

You will

• Execute key engagement initiatives as the primary driver, such as facilitating engagement sessions, building content for regular Town Halls, drafting newsletters, and planning and executing team events and conferences
• Contribute to short-term and long-term engagement road maps to enhance team morale, satisfaction, and collaboration
• Serve as primary project manager for key engagement initiatives and lead project meetings and report on progress to key stakeholders
• Communicate 1:1 or at scale with internal and external customers to ensure program adoption and success
• Collaborate and build relationships with cross functional teams across the organization to ensure seamless execution and process excellence
• Identify, assess and mitigate risks, drive resolution of critical issues, provide escalation management, anticipate and make tradeoffs, and propose corrective actions to keep initiatives moving forward
• Manage reporting and metrics to monitor program success, distill key insights, and action opportunities for improvement
• Adopt program manager tools and skills such as road maps, OKRs, portfolio planning tools, and project planning tools (e.g., ClickUp)

• Undergraduate degree or 5 years’ experience in a fast-paced industry
• 3 years’ experience in program management or operational role
• Excellent written and oral communication skills
• Ability to effectively communicate with all levels of management
• Proficiency with Excel / Google Sheets and Powerpoint / Google Slides
• Ability to work in a fast-paced environment where continuous innovation is desired
• A passion for engaging others and creating a positive work environment
• Exceptional organizational skills and ability to organize and manage multiple tasks simultaneously
• Comfort with ambiguity and an ability to work independently with a high degree of autonomy
• Hands on knowledge of ClickUp, Asana, or similar project management tools preferred

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Paid Time Off
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short-Term/Long-Term Disability Insurance
• Plus other wellness benefits to include:
• Fertility
• Mental Health
• One Medical
• Fringe lifestyle benefits up to $250
Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.