Legal Services Director jobs in New Castle, DE

Corporate Services Specialist (Full Time) In Office, Middletown, DE

Compensation Range: ($21.00- $28.53 per hour)

Required: Associate degree or Higher Education or 5 years of relevant work experience as a Corporate Services Specialist.

We are seeking the direct hire of a full-time Corporate Services Specialist for our Corporate team located in Middletown, Delaware. The successful candidate will have experience with legal entity management, corporate compliance, and due diligence solutions. In this role, you will have an opportunity to work with and manage the day-to-day relationships with our customers at Corporations and Law Firms to provide legal and compliance services.

Responsibilities and Duties

• Able to perform to equally high standards in durations of fast pace, high work volume of projects and tasks assigned.

• Direct communication with team members, clients, and client advisors.

• Comply with and understand company operations, policies, procedures, and quality control.

• Keep confidentiality of all client information and client matters.

• Build relationships with our clients to better understand their unique needs and concerns.

• Research, analyze, review, and process legal documents.

• Fulfill requests and answer questions for customers via phone or electronically.

• Provide excellent customer service to potential and existing clients.

• Manage customer portfolios and organize workflow to meet customers' time frame and demands.

• Data entry of client information, electronic filing, and retrieval of documents

• Navigate between multiple databases quickly and accurately.

• Recommend process improvements where applicable.

• Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services.

• Must be able to successfully pass a background check.

• Candidates for this position must be eligible to work without sponsorship.

Skills

• Energetic self-starter who thrives in a fast-paced, team-oriented environment

• Ability to delegate work to other team members and monitor the progress of tasks assigned.

• Strong organizational skills.

• Attention to detail, solution-oriented, and forward-thinking that strives to anticipate deadlines.

• Strong research skills.

• Strong prioritization and time-management skills

• Flexibility and agility, with the ability to multitask.

• Problem-solving skills

• Strong computer skills and proficiency in Adobe Acrobat Pro, MS Office, Word, and Excel

• Ability to manage workflow for multiple tasks and team members and problem-solve logistical issues that may arise.

• Ability to proactively monitor deadlines and look up processes, exemptions, and rules when necessary.

• Strong customer service and client relationship skills including phone and email contact with clients, attorneys, and courts.

• Exceptional verbal and written communication skills.

• Strong project management skills.

• Professionalism and organization skills

Experience

• At least 5 years of experience working in a business-to-business customer service or administrative capacity.

• Full understanding of Corporate Legal Services.

• Salesforce experience a plus

Person Specification

• A self-starter who works well independently and in a team.

• Flexible and responsive.

• Enjoys communicating with clients and guiding people through projects.

• Able to function well under pressure and able to meet deadlines.

• Enjoys learning and absorbs knowledge.

• Has close attention to detail and thinks ahead.

• Pride and integrity in one's work.

• Highly professional and well organized

Benefits

• Agile Legal offers Medical, Vision and Dental health coverage.

• Company-paid life insurance plan.

• 401(k) Plan

• 11 Paid Holidays,

• PTO, Paid Sick Time, and Unpaid Time Off

• Various employee incentives and bonus programs

• Flexible working around core office hours (8:30am-6:00pm ET)