Leasing Manager supervises a team of leasing consultants to ensure maximum occupancy of rental units at all times and high renewal rate. Oversees completion of all necessary paperwork and ensures proper customer service. Being a Leasing Manager may coordinate promotions to increase number of tenants. May require a bachelor's degree. Additionally, Leasing Manager typically reports to a head of a unit/department. The Leasing Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Leasing Manager typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Position Summary
The Leasing Consultant is responsible for coordinating all activities related to apartment rentals, move-ins and moveouts, and lease renewals. This position is also responsible for interacting directly with prospective and current residents to achieve maximum occupancy and ensure resident retention.
Essential Duties & Responsibilities
· Generates and handles traffic, qualifies prospective residents, leases apartments, prepares lease documentation, and completes move-in paperwork and procedures.
· Ensures model apartments are in touring condition.
Orients prospective and current residents to the property.
· Processes renewal paperwork and ensures documentation is delivered to current residents on a monthly basis.
· Maintains accurate and detailed records of traffic activity by entering applicable information into the computer.
· Follows up with all prospective residents via phone, mail or email.
· Converts phone traffic into scheduled appointments with prospective residents in order to tour the community.
· Ensures excellent customer service to prospective and current tenants, and promotes a quality living experience for all residents.
· Inspects apartments prior to resident move-ins and ensures apartments are in move-in condition by coordinating move-in/out needs and schedules with maintenance team.
· Creates and maintains confidential resident files, which includes reviewing move-in paperwork with new residents.
· Completes weekly leasing reports in accurate and timely fashion.
· Ensures all open and close procedures are completed daily.
· Assists with ongoing resident relations throughout occupant’s tenancy by ensuring occupant’s requests are responded to promptly and accurately.
· Responsible for shopping competitive properties.
· Inspects buildings and grounds to ensure safety and cleanliness, and alerts Maintenance to items that need to be repaired.
· Assists with processing work order requests for residents and ensures work is completed in a timely manner.
· Supports management by providing clerical support such as answering phone calls, filing, and processing property invoices, as needed.
· May be asked to assist with planning and implementing resident activities in order to increase resident retention.
· Participates in Company-provided training such as fair housing, safety, non-discrimination, and harassment prevention.
Please reply to this ad to get a full copy of the job description. We are an equal opportunity employer.
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
Experience level:
Schedule:
Ability to Commute:
Work Location: In person
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