Land Support Agent jobs in Bellevue, WA

Land Support Agent provides technical support for all land transactions and activities. Prepares lease and royalty paperwork, maintains records of land use and land activity, and performs other support assignments as necessary. Being a Land Support Agent may require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Land Support Agent work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Land Support Agent typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

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Support agent
  • Blueprint
  • Bellevue, WA FULL_TIME
  • Hardware Support Agent

    at Blueprint Technologies Bellevue, WA

    Who is Blueprint?

    We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States.

    Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries.

    We’re bold, smart, agile, and fun.

    Why Blueprint?

    We are innovators. Motivators. Thought provokers. Our collective backgrounds bring diverse perspectives that enable us to consistently think differently.

    We want you to bring your biggest and best ideas to help positively impact our culture, clients, and the community around us.

    We believe in the importance of a healthy and happy team, which is why our benefits include full medical, dental and vision coverage, as well as paid time off, 401k, and paid volunteer hours.

    What will I be doing?

    Blueprint is looking for a Hardware Support Agent to be part of the team.

    The Hardware Support Agent is a professional Individual contributor position that has a passion for helping better our end customer experience.

    They ensure a fast, accurate, and personalized service to our customers; this includes research, investigation, and flawless resolution.

    This role displays a passion for providing an outstanding customer experience and resolving customer issues while enhancing the customer experience with hardware, infrastructure, and platform.

    Duties / Responsibilities :

    • Deliver world-class customer service by following established departmental policies, processes, and standards
    • Manage and respond to customer support tickets and troubleshoot hardware and software issues at an experienced Tier 2 level requiring independent resolution and judgement within the established SLA and performance guidelines for LOB
    • Respond to customer tickets with relevant information and directions in an organized and concise manner
    • Handle hardware logistic issues working with the distributor and the client to resolve shipping issues
    • Use product knowledge and experience to provide responses and drive successful outcome on customer and peer escalations in designated forums
    • Categorize ticket tiers and escalations as appropriate without oversight
    • Cultivate an environment of open group communication and creativity in order to stay on the cutting edge of hardware and game development
    • Multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations
    • Consistently meet and exceed customer satisfaction and productivity metrics within a fast-paced, structured, dynamic, and high- transaction environment
    • Coordinate internally with other teams as needed to provide feedback and help resolve issues
    • Monitor client facing tools and keep up with client updates and directives
    • May work with TL, Operations Program Manager, and the client to assist in monitoring and reporting of trends within your primary LOB
    • May be assigned to assist in other ticket queues as needed
    • Be a champion of Blueprint’s core values by amplifying those behaviors in the day to day
    • Additional duties and special projects as assigned.

    Qualifications :

    • A minimum of 1 year of customer service experience
    • 1 years in technical troubleshooting, Customer Support and / or software / hardware testing is preferred (VR equipment experience strongly preferred)
    • Written and verbal fluency in English language required, must pass Language Assessment Test
    • Experience with hardware / software diagnostic tools and methodology is also preferred
    • Comfortable using computers, proficient typing skills, and can perform initial level troubleshooting of computer and network issues
    • Proficient with Microsoft Office Suite or related software.

    Skills / Abilities :

    • Ability to follow established troubleshooting procedures, including use of appropriate resources and desktop tools
    • Ability to function well in a high-paced and at times stressful environment
    • Have a customer focus mindset - career orientation towards customer service
    • Excellent time management skills with a proven ability to meet deadlines
    • Ability to apply critical thinking skills, conduct research and utilize resources to resolve customer inquiries
    • Ability to receive and apply constructive feedback
    • Willingness and ability to stay up to date on latest game releases, PC / VR hardware / accessories
    • Excellent verbal and written communication skills
    • Excellent interpersonal and customer service skills
    • Excellent organizational skills and attention to detail.

    Work Environment :

    • The work environment is usually a traditional office, indoor setting with no exposure to outside elements.
    • This position requires no travel.
    • May work remotely based on adherence to the organization’s work from home policy.
    • Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

    Physical Requirements :

    The employee is frequently required to sit at a workstation for extended and lengthy periods of time. The employee will occasionally walk;

    will frequently use hands to finger, handle, grasp or feel; and reach with hands, wrists, or arms in repetitive motions.

    The employee will frequently use fingers for manipulation of computers (laptop and desktops) and telephone equipment including continuous 10-key, handwriting, use of mouse (or alternative input device), use of keyboard (or alternative input device), or sporadic 10-Key, telephone or telephonic headsets.

    This position will also frequently use other office productivity tools such as the printer / scanner.

    • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
    • This position requires frequent use of a computer monitor and visual acuity to perform email responses, prepare and analyze data;

    transcribe; extensive reading and online communication.

    Salary Range

    Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market.

    The pay range for this position reflects geographic based ranges for Washington state : - The salary / wage and job title for this opening will be based on the selected candidate’s qualifications and experience and may be outside this range.

    Equal Opportunity Employer

    Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran / military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.

    If you need assistance or a reasonable accommodation to complete the application process, please reach out to : believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes :

    Medical, dental, and vision coverage

    Flexible Spending Account

    401k program

    Competitive PTO offerings

    Parental Leave

    Opportunities for professional growth and development

    FLSA - Job Classification : Non-Exempt - Hourly, Full Time Position

    Location : Hybrid (Work from home and in-office located in Bellevue, WA)

    Last updated : 2024-03-24

  • 3 Days Ago

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Senior Land Conservation Project Manager for the Northwest
  • Trust for Public Land
  • Seattle, WA FULL_TIME
  • POSITION SUMMARY With over thirty offices across the country, Trust for Public Land’s vision is an America where every community can connect with nature near and far. Since 1972, Trust for Public Land...
  • 20 Days Ago

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Material Support Agent
  • Hawaiian Airlines
  • Seattle, WA FULL_TIME
  • At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of...
  • 22 Days Ago

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Hardware Support Agent
  • Blueprint Technologies
  • Bellevue, WA FULL_TIME
  • Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problem...
  • 4 Days Ago

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Hardware Support Agent
  • Only External Postings
  • Seattle, WA FULL_TIME
  • Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problem...
  • 10 Days Ago

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Remote Customer Support Agent
  • Premier Travel Services
  • Seattle, WA FULL_TIME
  • Job Description Job Description Job Title : Remote Customer Support Agent Location : Remote Position Type : Full-Time / Part-Time Are you deeply passionate about travel and committed to delivering exc...
  • 1 Month Ago

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0 Land Support Agent jobs found in Bellevue, WA area

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Guest Services Support Specialist
  • RESIDE Worldwide, Inc.
  • Woodinville, WA
  • ** Guest Services Support Specialist** **Job Category****:** Guest Services **Requisition Number****:** GUEST001275 Show...
  • 3/28/2024 12:00:00 AM

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Business Services Support Specialist
  • NWCUA
  • Seattle, WA
  • **Business Services Support Specialist** **Credit Union:** Verity Credit Union **Region:** Seattle, WA **Type:** Staff *...
  • 3/28/2024 12:00:00 AM

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Diversion Care Coordinator (Social Services Professional)
  • King County, WA
  • Seattle, WA
  • Salary: $38.14 - $48.34 Hourly Location : Seattle, WA Job Type: Career Service, Full Time, 40 hrs/week Job Number: 2024S...
  • 3/28/2024 12:00:00 AM

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Retail Service Specialist>
  • O'Reilly Automotive
  • Kent, WA
  • O'Reilly Automotive - 10453 SE 240th Street [Store Supervisor / Team Member] As a Retail Service Specialist at O'Reilly ...
  • 3/28/2024 12:00:00 AM

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Financial Services Professional
  • Bankers Life
  • Tacoma, WA
  • Bankers Life®, one of the most respected brands in the Financial Services industry, is seeking ambitious individuals to ...
  • 3/27/2024 12:00:00 AM

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Leasing Professional & Customer Service Experts! (Weekly Pay!)
  • Career Strategies
  • Kent, WA
  • Job Description Job Description We are looking to place an Experienced Leasing Consultant at Apartment Communities in yo...
  • 3/27/2024 12:00:00 AM

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Client Service Specialist
  • Claire Myers Consulting
  • Seattle, WA
  • Compensation - $60,000 - $85,000 salary plus bonus and benefits The Client Service Specialist is an integral part of the...
  • 3/24/2024 12:00:00 AM

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Retail Store Customer Service Specialist
  • Sherwin-Williams
  • Issaquah, WA
  • This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholes...
  • 2/25/2024 12:00:00 AM

Bellevue is located at 47°36′N 122°12′W / 47.6°N 122.2°W / 47.6; -122.2 (47.5976, −122.1592). According to the United States Census Bureau, the city has a total area of 36.47 square miles (94.46 km2), of which, 31.97 square miles (82.80 km2) is land and 4.50 square miles (11.65 km2) is water. The city's name is derived from a French term for "beautiful view". Under favorable weather conditions, scenic vistas of the Olympic Mountains and Cascade Mountains can be viewed from hilltops (and strategically positioned high-rise buildings) within the incorporated city. The city lies between Lake Wa...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Land Support Agent jobs
$60,087 to $77,581
Bellevue, Washington area prices
were up 2.8% from a year ago