Keyboard Instrument Repairer and Tuner jobs in Merrimack, NH

Job Summary

The Inside Sales Coordinator contributes to the achievement of sales targets by supporting the sales team, coordinating sales activities, and maintaining good customer relationships. The Inside Sales Coordinator’s responsibilities include coordinating with other departments, ensuring the timely and accurate input of purchase orders, handling administrative duties and various support activities for the entire organization, and promoting sales and customer satisfaction. The person in this role must be able to present a pleasant, professional, and competent image to both external and internal customers.

Previous Education/Experience

• Associates Degree with business/communications emphasis a plus.
• Four (4) to six (6) years of related experience, preferably in a manufacturing environment.
• Suitable combination of education and equivalent experience will be considered.

Required Skills/Competencies

• Attention to Detail
• Excellent organizational skills
• Excellent communication skills – verbal, written and listening – able to get the right information to the interested parties
• Sense of urgency
• Excellent interpersonal skills – must interface with all levels of customers – internal and external
• Confidentiality
• Accountability (personal and able to hold others accountable)
• Excellent reasoning and problem-solving capabilities
• Team player
• Sense of ownership [desired]
• Accurate data entry skills
• Customer Service skills
• Intermediate proficiency in MS Office Suite, Internet, etc. [@ minimum]
• Knowledge of MRP/ERP and CRM (Sage desired)

Job Responsibilities (E=Essential Function)

The duties and responsibilities of the Inside Sales Coordinator include, but are not limited to the following:

E: Communicate directly with customers to provide pricing, part numbers and product availability, and to receive orders for Monarch Instrument products.

E: Non-quota-based research and prospecting.

E: Proactively follow-up on outstanding / open quotes to update them and bring them to closure.

E: Source new sales opportunities through inbound lead follow-up.

E: Maintain and update customer databases constantly to ensure correct information in the respective company MRP/ERP/CRM systems.

E: Help minimize administrative demand on Sales Engineers and/or the Sales Manager by:

o Maintaining pricing updates and current price lists.

o Updating and maintaining Global Distributor, Catalog, OEM & Private Label list and databases.

o Facilitating sales demo pool.

o New customer processing.

o Being the primary contact for assigned Distributor inquiries.

· Inform customers when changes to promised delivery agreements occur (i.e. late shipments, back-order status, etc.)

· Keep manager informed of any problems that arise with shipping or order entry errors.

· Review orders received for correct pricing, part numbers, discounts and/or commissions, shipping charges/requirements, and payment terms. Interface directly with Materials and Production.

· Expedite orders as required.

· Interface with Accounts Receivable to verify order related credit checks.

· Perform Customer Service and Receptionist duties, as needed.

· Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and exhibit a sufficient number of the required skills/competencies. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Accountability and Reporting

This position reports to the Sales Manager

Supervisory Responsibilities

None

Job Type: Full-time

Pay: $23.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 4 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person