Keno Manager directs and oversees keno game activities including scanning of winning tickets, number drawing, reporting, and calculation of prize money. Manages keno personnel and ensures employees follow established procedures. Being a Keno Manager may require a high school diploma or its equivalent. Typically reports to a head of a unit/department. The Keno Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Keno Manager typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
About us
We are professional, agile, professional and our goal is to Create experiences for customers by offering the best customer service and coffee around!.
Our work environment includes:
```Job Overview```
We are seeking a highly motivated and experienced Manager to join our team. As a Manager, you will be responsible for overseeing the daily operations of our coffee Shop, assistant in overseeing bakery, events, and ensuring exceptional customer service. This is a leadership role that requires excellent communication skills, strong organizational abilities, and a passion for Coffee, Community, & contributing to a great team!.
```Responsibilities```
- Manage all aspects of the restaurant, including food preparation, service, and cleanliness
- Ensure compliance with food safety regulations and maintain high standards of cleanliness and hygiene
- Train and supervise staff members, providing guidance and support as needed
- Monitor inventory levels and place orders for supplies as necessary-only backup as necessary
- Handle 1st level of customer inquiries, complaints, and resolve any issues in a timely manner
- Assist with coffee trailer events and ensure smooth operations during busy periods
- Implement strategies to increase customer satisfaction and loyalty
- Utilize POS (Point of Sale) systems to process transactions accurately
```Skills```
- Previous experience with coffee and/or customer service required
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent customer service skills with a focus on creating a positive coffee culture experience
- Proficient in kitchen operations and food preparation techniques
- Effective communication skills, both verbal and written
- Detail-oriented with strong organizational abilities
If you are a dedicated professional with a passion for coffee, we would love to hear from you. Join our team as a Manager and help us deliver exceptional experiences to our valued customers.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
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Work Location: In person
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