International Sales Manager manages and directs a sales force to achieve global sales and profit goals. Designs and recommends sales and marketing programs and sets short- and long-term sales strategies. Being an International Sales Manager must be aware of international variances in cultural and legal issues pertaining to sales. Requires a bachelor's degree in a related area. Additionally, International Sales Manager typically reports to top management. The International Sales Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be an International Sales Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Additional Information: This hotel is owned and operated by an independent franchisee, Pacific Hospitality Group, LLC. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International, Inc.
JOB SUMMARY
Achieves or exceeds sales goals by providing complete account penetration for assigned territory by focusing on group business. Establishes new client relationships and maintains existing relationships to maximize revenue. This position has the opportunity to be a hybrid role.
JOB REQUIREMENTS
Duties & Responsibilities:
Primary Responsibilities/Essential Functions:
1. Actively solicits new business opportunities through prospecting new customers (including groups, travel managers, travel agents and consumers). Uses network channels to open doors to new customers. Seeks methods to penetrate key business activities within the marketplace and finds profitable ways to bring this business to the hotel. Research information on market and trends and the clients supporting those markets locally.
2. Actively participates in industry related organizations. Attends trade shows, community events and industry meetings to develop business. Participates in Sales blitzes. Makes onsite and field presentations to prospective clients. Participates in pre-convention meetings, training and other sales-related meetings as required.
3. Develops long-term relationships with clients or potential clients by maintaining consistent verbal and written communications and providing good customer service.
4. Analyzes requirements of business opportunities. Researches and maintains knowledge of market trends, competition, and customers. Responds to RFP’s. Outlines available hotel space and facilities. Quotes prices. Meets with clients and hotel department managers to plan function details, space requirements, food service and decor. Prepares correspondence to customers, internal booking reports and client data.
5. Maintains detailed information about clients/prospective clients and enters data into property's computer systems.
6. Attend Business Review Meetings. Research new companies. Travels to meet clients out of state. Creates and implements direct mailing campaigns. Attends training. Makes presentations
7. Conducts familiarization trips. Participate in local community to develop business.
Other Responsibilities/Supportive Functions:
1. Responds to guest inquiries and coordinates special arrangements and requests.
2. Resolves guest complaints within scope of authority, otherwise refers the matter to upper management. Notifies supervisor and/or Security of all unusual events or circumstances. Note: This job description is not intended to be all-inclusive. Team Members may perform other related duties as required to meet the ongoing needs of the organization. Management reserves the right to add, modify, change, or rescind work assignments and to make reasonable accommodations as needed.
Qualifications (relevant experience, education, and training):
1. High school diploma or general education degree (GED), or equivalent combination of education and experience. Bachelor’s degree in hospitality desired.
2. Two or more years of related hotel group sales experience. Experience selling to various assigned markets desired (i.e. Corporate, Education, Association, SMERF).
3. Possess solid knowledge of hotel service standards, guest relations and etiquette. Ability and experience in successfully selling and working in a high volume, time sensitive environment.
4. Ability to learn, follow and maintain effective sale processes designed to attain maximum revenue while ensuring adherence to established operating criteria.
5. Completes all required training as scheduled. 6. Strong knowledge of sales techniques with strong skills and ability to negotiate and close sales.
7. Requires ability to determine the needs of customers and persuasively present sales options through verbal face-to-face and telephone interactions. Must be able to create and effectively provide sales presentations and materials to potential customers. Contacts sometimes contain confidential/sensitive information so requires the ability to use discretion. Must demonstrate positive attitude and professional demeanor. Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction.
8. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Must be able to solve problems and remain calm and alert if dealing with difficult guests, during busy activity periods or in an emergency.
9. Requires working knowledge of MS Office applications and ability to learn and use telephone and computer systems used at the hotel. Proficiency with DELPHI preferred.
10. Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends, and alternate shifts. Position requires working from property location.
11. Must maintain a clean appearance and professional demeanor.
Special Skills & Abilities:
EEO Statement: The AC Hotel by Marriott French Quarter is an equal opportunity employer M/F/V/D At AC Hotel New Orleans, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at AC Hotel New Orleans Attn: Human Resources.
Description of Pay and Benefits
$65,000-75,000 annually Health, Vision, and Dental 401K with match Paid vacation Sick leave Incentive program Paid parking Stipend to assist with cellular plan EAP Work/Life balance.
This company is an equal opportunity employer.
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