Integration Engineering Manager manages the day-to-day development of solutions for integrating applications across the enterprise or its units/departments. Determines integration requirements and ensures final solutions meet organizational needs. Being an Integration Engineering Manager requires a bachelor's degree. Requires C++ or Java; XML; EDI or OBI; Oracle or Microsoft SQL. Additionally, Integration Engineering Manager typically reports to a head of a unit/department. The Integration Engineering Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Integration Engineering Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Description
KSA Integration is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that provides business and management solutions through three core capabilities: (1) data analytics, (2) comprehensive veterans support, and (3) business process improvement. We are a rapidly growing government contractor that has built a reputation on focused customer service, on-time performance, and continuous improvement. To demonstrate this, KSA was awarded the 2019 - 2023 Inc. Best Workplaces, a prestigious list of businesses recognized for value placed on company culture, standout worker benefits, and the prioritization of employee well-being. KSA also received a spot on both the 2020, 2021, 2022, and 2023 Best for Vets List by Military Times in addition to winning the 2021, 2022, and 2023 Department of Labor “Hire Vets” Platinum Medallion Award.
Position Overview: We are seeking a highly motivated and experienced Program Manager to join our team. The ideal candidate will have a strong background in managing call centers and customer service centers, with a focus on ensuring compliance with established business rules and achieving key performance metrics. The Program Manager will be responsible for overseeing the Customer Service Representatives (CSRs) and Supervisors, ensuring that they are meeting performance goals and providing excellent customer service.
Benefits:
· Medical, Dental, Vision (82% of employee’s premium paid by company, 25% towards dependents)
· HSA / FSA Medical Plans
· PTO
· Flexible Work Environment and Encourage Work/Life Balance
· 401K with Company Match
· Observes all federal holidays
· Professional Development/Tuition Reimbursement Program
· Annual Career Development Process
Job Type: Full-time/Exempt
Location: Shepherdstown, WV or NOVA, area
Anticipated Start Date: August 1st, 2024
Position is Contingent Upon Contract Award
Position Responsibilities:
Requirements
Position Requirements:
Preferred Skills/Experience:
KSA Integration is an equal-opportunity employer.