Intake Services Representative - Home Care coordinates and facilitates the intake process for home care patients. Provides information about home care services, eligibility criteria, and policies to patients and families. Being an Intake Services Representative - Home Care utilizes health record management and other software to process the flow of documentation required to schedule and deliver services to patients. Responds to questions and resolves issues to ensure customer satisfaction. Additionally, Intake Services Representative - Home Care requires a high school diploma or equivalent. Typically reports to a manager or head of a unit/department. The Intake Services Representative - Home Care works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be an Intake Services Representative - Home Care typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Work at the direction of the Director and perform according to the scheduled duties. This person will assist billing for verifying and processing billable and nonbillable services through Medicare or private insurance carriers and makes sure that all necessary documentations are complete and accurate before sending it to the carriers. This candidate will mainly be scheduling our clinicians to assist clients in varying areas of Illinois, as well as accepting clients and completing their intake forms. This person will assist Ensure all service provided is completed according to BIHC’s standards and expectations.
* Prefers an individual with billing background or is currently in the medical or health care profession.
* Professional communicator, who can establish rapport with patients and deal with concerns and problems in a professional manner.
Performance Standards
Job Type: Full-time
Pay: $17.00 - $23.00 per hour
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Ability to Relocate:
Work Location: In person