Intake Coordinator jobs in Pennsylvania

Position title: Intake Coordinator

Reports to: Director of Administration

FLSA status: Non Exempt

Summary
The Intake Coordinator supports the mission of the SpArc Services by coordinating the referral and intake process of all SpArc Services programs ensuring a steady pool of appropriate candidates and increasing program census.

Position Responsibilities

Intake Coordination

1. Coordinates the referral and intake process for SpArc Services programs

• Provides resource information and assistance to families, support coordinators or other providers seeking programs for those under their care.
• Responds to all inquiries, answers telephone inquiries, email requests, in person inquiries within 24 hours of their receipt.
• Enters and maintains referral/intake information using database and provides periodic reports to supervisor.
• Maintains all records in accordance with program standards and regulatory requirements.
• Processes referrals, including reviewing applications, interviewing program candidates and their families, preparing intake and admission packets, confirming funding eligibility, and determining the program best suited for the person with disabilities. Addresses and documents any special concerns/needs of the family, provider or program candidate.
• Coordinates the intake process with program specialist for follow up and program admission.
• Supports the individual, family and involved providers throughout the admission process to ensure a timely and smooth admission and process. Conducts facility tours with individuals and their families.
• Participates in ISP meetings to ensure individual service needs are included.

2. Represents the different SpArc programs and is able to accurately explain program elements to individuals, families, and other stakeholders. Stays abreast of any program changes that may impact individual placement decisions.

3. Models positive customer service skills and the core competencies of the organization.

4. Identifies trends in service requests, individual needs or new programs that may impact SpArc programs ability to remain competitive in the provider community. Is knowledgeable of community resources and other programs that may overlap in services provided.

5. Works closely with marketing staff to ensure messaging is aligned to participant needs, support coordinator interest and funder expectations.

6. Participates as a key member of the peer review team in ongoing meetings to address participant issues.

Partnerships and Collaborative Relationships

Qualifications

Physical Environment/Working Conditions

Routine office environment. May be required to drive a van, lift and/or physically support individuals independently or with other staff. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

How to Apply

All applicants should view our website www.sparcphilly.org, and submit a copy of their cover letter and resumé to HR@sparcphilly.org with a subject line of "Intake Coordinator."