Installation & Maintenance Technician Supervisor supervises the installation, maintenance, testing, troubleshooting, and repairing of switches, cables, and other telecommunications equipment in the field to ensure optimum network usage and quality. Ensures compliance to customer specifications and company requirements. Being an Installation & Maintenance Technician Supervisor schedules and coordinates installation support and service operations. May require a bachelor's degree. Additionally, Installation & Maintenance Technician Supervisor typically reports to a manager. The Installation & Maintenance Technician Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be an Installation & Maintenance Technician Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Summary of Position:
This position focuses on the supervision function of on-site services to WARDJet customers including machine installations, service calls and warranty visits.
Duties and Responsibilities of the position include but are not limited to:
· Maintain an ongoing installation schedule balancing installer skills, availability and job requirements with specific focus on the customer and the technician’s personal status.
· Manage the total capacity of installers (includes others available) to fulfill WARDJet’s requirements and enable the regular rotation of personnel.
· Communicate with the installation team as and when required to ensure smooth and professional outcomes.
· Resolve (manage) all installation problems effectively utilizing the total WARDJet team available.
· Create standardization of the installation processes. Installers are one of our primary “face to the customer” roles and critical to our continued sales growth.
· Ensuring corrective actions identified in the field are implemented effectively.
· Ensuring that the installation and service process is documented, and signed off in report form for timeous invoicing.
· Creating standardized, ongoing training for our installation team and maintaining the skills matrix.
· Perform on-site installations and service visits (both domestic and international) as needed.
· Functions in Technical Support as and when required.
· Represent WARDJet professionally in all respects.
· Other duties as assigned.
Knowledge, Skills, and Abilities:
· Minimum of an Associate degree, technical school, or equivalent experience.
· Familiar with CNC controllers.
· Excellent customer service skills.
· Basic electrical, plumbing, and fabrication skills.
· Excellent computer hardware and software knowledge.
· Ability to read and follow drawings accurately.
· Self-motivated and focused on the job at hand.
· Strong training skills.
· Attention to detail and a desire for quality.
· Willing to work in a shop environment.
· Able to think logically and troubleshoot problems.
· Ability to follow directions and complete tasks.
· Excellent organizational and time management skills.
· Dependable and trustworthy.
· Ability to prioritize tasks and follow through to successful completion.
Other Requirements:
· Regular attendance is required. The employee is required physically to be at the WARDJet facility during their scheduled work hours unless approved otherwise by their supervisor.
· A valid driver’s license.
· Able to lift a minimum of 50 pounds.
· Able to sit for long periods.
· Able to use the computer for long periods.
· Able to stand for long periods.
· Sufficient mobility to perform job successfully.
· Comply with all company safety rules and regulations.
· Must provide own hand tools and toolbox.
· Able and willing to work overtime with little to no forewarning.
· Able to run an overhead crane and operate a forklift.
· Maintain a valid passport.
· Able to rent a car.
· Approximately 50% of the job will be travel.
Job Type: Full-time
Pay: $77,000.00 - $82,000.00 per year
Benefits:
Schedule:
Application Question(s):
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Work Location: In person
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