Installation & Maintenance Technician Manager jobs in Massachusetts

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Pay starts at 29$ per hour 5% quarterly bonus

Installation Technician 4 – Network Maintenance Job Description Summary
As the Installation Technician 4 you will be responsible for performing routine troubleshooting calls, surveys, outage repair, on-call duty, shift work, track/repair CLI, power supply maintenance and construction maintenance in accordance with Comcast procedures and practices. Will be called upon to troubleshoot and resolve service failures related to any Comcast products, to include but not be limited to Video analog and digital, Comcast Digital Voice, and Comcast High Speed Data, including Home Networking and Home Plug.

Installation Technician 4 – Network Maintenance Core Responsibilities

• Performs routine troubleshooting calls: troubleshoots the plant through the distribution cable to the node in order to restore customer video, CHSI, or CDV as required. Must have the ability to climb poles, ladders and operate aerial lifts 18 to 20 feet above ground, as determined by the system's requirements. Must possess the ability to use basic cable test equipment. Performs work near power lines and electricity.
• Performs underground location of existing plant using system prints and cable locating equipment in order to prevent cable damage and service interruption. Must have the ability to read general system layouts from blueprints.
• Responds to and repairs service interruptions during regular business hours, shift work or when "On-calls" as required. Normal work shift may include evenings and/or weekends; may include 10 hour days for 4 days a week. Must be available to work overtime including weekends, evenings and holidays.
• Performs construction maintenance duties such asMust have the ability to use basic cable installation tools and hand tools. Must have the ability to comply with safety procedures and requirements. Lifts and carries loads of 70 lbs. or more.
• During the course of normal day-to-day activities: cleans, maintains and stocks vehicle and equipment in order to be prepared for daily responsibilities; completes associated paperwork with each job in a timely manner; properly operate and maintain tools and equipment; reports need for vehicle repair or service when required and/or prescribed; and reports any accidents, losses, injuries or property damage to supervisor and customer when appropriate. Drives company vehicle in a safe and responsible manner.
• Must possess knowledge of basic mathematics, the ability to count and handle U.S. currency and the ability to communicate with customers in a clear and straight forward manner.
• Inspects existing bond/ground to ensure compliance with Comcast and National Electrical Code (NEC) requirements; make new ground as required in order to protect employees, customers and equipment from electrical shock or damage.
• Checks in each job in a timely manner in order to ensure all details of the work are recorded for entry in the customer's account once the work is complete. Completes associated paperwork with each work order, as required. Must be able to work while standing 50 70% of the time.
• Provides information on available services to new and existing customers in order to sell additional services and attempt to upgrade existing services.
• Performs standard home theater installations associated with video installations.

• Required Training/Licenses/Certifications: Certified CommTech 4;
• Valid drivers license and satisfactory driving record.
• Will successfully complete training and Other duties and responsibilities as assigned.
• Must have fifteen months cable telecommunications (and/or broadband) or similar experience.

• 20% off Mobile Services 
• Benefit packages effective on day 1 - Eligible to enroll in medical, dental, vision
• 401k available after 90 days
• Paid training
• Free Comcast/Xfinity courtesy services (cable, high speed internet, etc.)
• Paid time-off (PTO), Paid vacation, flex time, and floating holidays; generous PTO package after first 90 days of employment
• Tuition Reimbursement (where applicable)
• Discounts on Comcast/Xfinity Voice, OnDemand, and Personal Security Services (PSS)