Diesel Care and Performance Inc. is a leading provider and distributor of diesel parts in the automotive aftermarket industry. We serve both domestic and international markets, offering high-quality automotive, agricultural, and industrial application diesel parts. As a dynamic and growing company, we are committed to delivering the products our customers need to service their vehicles efficiently.
Job Description:
As an Inside Sales Representative at Diesel Care and Performance Inc., your role will be crucial in providing excellent customer service and fostering business relationships. Your daily objectives will include:
- Customer Service: Utilize online customer service programs such as ShipStation, Shopify, and other relevant tools to assist customers via email, messenger, and phone. Address basic customer inquiries promptly and professionally.
- Call Management: Direct incoming calls to the appropriate departments or staff members, ensuring efficient communication within the organization.
- Sales Calls: Conduct daily cold calls and follow-up calls to prospective and existing business clients, providing product information, quotes, and support to drive sales and maintain customer relationships.
- Data Entry: Assist in data entry tasks to create and update product listings, ensuring accuracy and completeness of product information.
Qualifications:
To excel in this role, you should possess the following qualifications:
- Strong communication skills, both written and verbal.
- Customer-oriented mindset with a focus on delivering exceptional service.
- Ability to navigate online customer service programs and CRM systems.
- Sales experience, including cold calling and client follow-ups, is a plus.
- Proficiency in data entry and attention to detail.
- A proactive and organized approach to tasks.
- Automotive industry knowledge or interest is desirable.
Work Schedule:
- Days: Monday through Thursday
- Hours: 7:00 AM - 5:00 PM
- Breaks: You will receive 2 paid 15-minute breaks per day and one unpaid 30-minute or 1-hour lunch break.
- Weekends: We are closed on Fridays, Saturdays, and Sundays, and you will not be asked to work these days unless extenuating circumstances apply.
Compensation and Benefits:
- Starting Pay: $14.50 per hour
- Performance-Based Increase: After 6 months of employment and review, employees who meet expectations will receive a $1.00 per hour increase.
- Holiday Pay Package: We offer a holiday pay package.
- Paid Time Off (PTO): PTO is available after six months of employment.
- We do not offer health insurance or medical coverage of any kind.