Inside Sales Representative is responsible for an assigned territory or portfolio of customers to target for remote sales development calls. Coordinates with field sales team members to understand customers' unique needs and potential sales opportunities. Being an Inside Sales Representative reaches out to customers to promote new and existing products and services, offer special discounts and promotions, or provide essential account management services. Selects appropriate product information to meet the needs of individual customers, support upselling, and achieve sales targets. Additionally, Inside Sales Representative develops connections with customers and may conduct field visits. May participate in sales efforts as part of a larger team. May require a bachelor's degree. Typically reports to a supervisor or manager. The Inside Sales Representative work is closely managed. Works on projects/matters of limited complexity in a support role. To be an Inside Sales Representative typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
About us
Our company is a small business in West Chester, PA. We are professional, customer-centric and data-driven.
Our work environment includes:
We are looking for a customer-oriented service representative who will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. We are seeking candidates who are professional, detail oriented with good communication skills and most importantly be problem solvers. The goal is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. We are looking for a team player with a positive attitude.
Responsibilities
· Handle inbound customer calls and e-mails.
· Provide quotations and enter customer sales orders and vendor purchase orders.
· Identify and assess customers’ needs to achieve satisfaction
· Build sustainable relationships and trust with customer accounts through open and interactive communication
· Provide accurate, valid and complete information by using the right methods/tools
· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
· Take the extra mile to engage customers
Skills
· Proven customer support experience or experience as a client service representative
· Strong phone contact handling skills and active listening
· Familiarity with CRM systems and practices
· Excellent communication skills
· Ability to multi-task, prioritize, and manage time effectively
Job Type: Full-time
Pay: $52,000.00 - $57,000.00 per year
Benefits:
Experience level:
Shift:
Supplemental pay types:
Weekly day range:
Work setting:
Experience:
Work Location: In person
0 Inside Sales Representative jobs found in Bear, DE area