Information Technology Supervisor supervises employees of the information technology department in accordance with organizational policies and goals. Ensures proper functioning of the organization's information systems and makes upgrades as necessary. Being an Information Technology Supervisor helps business operations groups utilize information systems to improve their efficiency. Keeps computer equipment, hardware, and software updated to meet organizational needs. Additionally, Information Technology Supervisor follows appropriate programming procedures. Responds to complex, escalated matters and ensures projects are conducted effectively and recommendations and reports are accurate and timely. A level II supervisor has authority for personnel actions and oversees most day-to-day operations of group. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Information Technology Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Information Technology Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
The Director of Information Technology (IT) is responsible for the strategic direction and development of the IT function of the organization. The position manages all aspects of the information technology infrastructure, including but not limited to: networks, cybersecurity, computer systems, disaster recovery plans, telecommunications, servers, scanners, and printers. The position reports directly to the Vice President Finance.
ESSENTIAL FUNCTIONS: • Accountable for demonstrating the qualities outlined in the “The Crusader Way Customer Service Standards of Excellence” program when interacting with patients, their families and friends, and fellow employees • Ensures availability and integrity of all IT systems, hardware, and networks • Analyzes the organization’s current technology infrastructure and aligns it with strategic plans • Works closely with consultants, vendors, and staff to ensure optimum allocation and utilization of technology resources • Establishes the department’s operative goals and objectives • Leads the identification and implementation of new technologies • Participates in all aspects of project deployment including product research, vendor interviewing, contracting and testing • Advises executive management on all matters related to the use of information technology • Maintains and develops appropriate policies and procedures regarding the use of information technology • Functions as Security Officer of the organization and establishes security policies for information systems • Monitors compliance with policies and reports violations as appropriate • Oversees all hardware installations and upgrades • Develops, maintains, and manages relationships with key vendors • Works closely with vendors to ensure all projects are completed in a timely manner • Ensures all hardware purchases are made within budgetary guidelines and purchasing policies • Provides management with appropriate reports of system performance and recommendations for action • Coordinates resources and responds to user issues in collaboration with the Clinical Applications department • Works closely with the Director of Clinical Applications to ensure the necessary technology and software are available to achieve optimal results • Manages staff by recruiting, training, coaching, and evaluating employee’s performance • Accomplishes other duties as assigned by Vice President Finance or his/her designee
Job Type: Full-time
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Work Location: In person
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