Information Technology Supervisor jobs in Alaska

Information Technology Supervisor supervises employees of the information technology department in accordance with organizational policies and goals. Ensures proper functioning of the organization's information systems and makes upgrades as necessary. Being an Information Technology Supervisor helps business operations groups utilize information systems to improve their efficiency. Keeps computer equipment, hardware, and software updated to meet organizational needs. Additionally, Information Technology Supervisor follows appropriate programming procedures. Responds to complex, escalated matters and ensures projects are conducted effectively and recommendations and reports are accurate and timely. A level II supervisor has authority for personnel actions and oversees most day-to-day operations of group. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Information Technology Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Information Technology Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Senior Technical Support Analyst
  • Arctic Information Technology
  • Anchorage, AK FULL_TIME
  • Overview

     

    JOB SUMMARY: Provide technical support to clients by troubleshooting applications, systems access, resolving hardware, software, and network related issues. Utilize pre-defined call and ticket management procedures to identify, resolve, or escalate issues to the System Administrator (Tier 3) and Support Center Management. Document and monitor service requests to ensure the issue resolution meets or exceeds the service level standard. Provide guidance on basic technical topics to Tier 1 Technical Support Analyst. Typically, the Senior Technical Support Analyst will work on resolving intermediate problems, this includes troubleshooting methods such as verifying physical equipment issues, networking problems, uninstalling/reinstalling software applications, verification of proper hardware and software setup, assistance with application navigation and a higher level of end user training with supported business applications.   

    Responsibilities

    ESSENTIAL FUNCTIONS:  

    • Deliver technical client support over the phone, email, chat assist, and onsite 
    • Works issues thru to completion or to escalation with minimal supervision 
      • Dispatches for outages or as appropriate (in communication with IT Services Manager) 
      • Works Tier 2 and Tier 1 issues as needed 
    • Troubleshoot intermediate complexity workstation and server-based software and hardware issues with: 
      • Microsoft supported Windows Operating systems 
      • Microsoft supported Office/O365 
      • Adobe 
      • Apple Mac supported Operating systems (workstations) 
      • Sophos and other major AV brands 
      • Component failure and pending failure behavior 
      • Failed startup beep codes 
      • Computer event logs and 3rd party alerting tools 
      • Local and network printers, as well as other peripherals such as keyboards and monitors 
    • Build (image) and deploy workstations and associated peripherals 
    • Add users and join workstations, to a domain and assign permissions per procedures 
    • Apply basic troubleshooting to server-based software issues with: 
      • Cloud Services 
      • Microsoft Supported Windows Server  
      • Microsoft Supported Exchange 
      • Microsoft Supported SQL Server  
      • Microsoft Supported Terminal Server and Remote Desktop Services  
    • Knowledge and understanding of DNS, the Internet and mail flow 
    • Administer Microsoft Office 365 
      • Manage and delete user accounts 
      • Manage Exchange/OneDrive/Teams/SharePoint 
      • Licensing levels to include subscription offerings 
    • Troubleshoot backup solutions including Barracuda and others 
    • Learn and understand function of 3rd party applications, as well as troubleshoot with vendor support  
    • Deep understanding of software business applications  
    • Communicate with vendors for RMA and troubleshooting purposes 
    • Maintain/update appropriate documentation including client technical documentation, “how to” documentation, knowledge base articles, internal procedures/processes, etc. 
    • Accurately enter and maintain issue information including notes and resolution 
    • Monitoring systems, able to troubleshoot and take corrective action as trained 
    • Assists with on-boarding projects and various other infrastructure projects as needed 
    • Perform site visits to clients to assist with field work, ArcticCare Health Assessment and T&M service requests, when coverage allows 
    • Performs more complex tasks (directly supervised or manager approved) to gain experience or to assist with real-time support needs 
    • Contribute to team goals such as:  SLA requirements, resolution, and client satisfaction 
    • Actively participates as a member of the Arctic IT team 
    • Adheres to work group and company polices outlined in Team Member handbook, electronic communication, and other documentation 
    • Submits timesheets and expenses accurately and timely 
    • Other duties as assigned 

    Qualifications

    QUALIFICATIONS: 

    • Possess High school diploma or GED required, some college preferred 
    • 2 - 4 years of relevant experience in a technical help desk environment and server environment with demonstrated advancement of skills 
    • Certifications are beneficial but not required. Desired certifications/examinations include CompTIA A , CompTIA Network , MCP/MCDST/MCSA (such as Exam 70-697: Configuring Windows devices or Exam MS-500:  Microsoft 365 Security Administration) 
    • Knowledge of MS Dynamics365 a plus 
    • Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process 
    • Pass background checks as needed 
    • Valid driver’s license, personal auto insurance, and reliable personal vehicle 
    • Ability to travel to client sites as needed, leveraging personal vehicle for local dispatch 

    WORKING ENVIRONMENT:  The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities, and abilities. Job may require some travel. 

     

    REASONABLE ACCOMMODATION: It is Arctic Information Technology, Inc.’s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. 

     

    PREFERENCE STATEMENT: Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

     

    PAY TRANSPARENCY STATEMENT: Arctic Information Technology will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.  However, employees who have access to the compensation information of the other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consent with the contractor’s legal  duty to furnish information. 

     

    Arctic Information Technology Inc. is a Federal Contractor and complies with the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA). 

     

    Arctic Information Technology, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability, veteran status, and other protected characteristics. The EEO is the Law and the poster is available at http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf. For questions on the job posting contact (253) 344-5300.

     

    #LI-Remote

  • 22 Days Ago

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Information Technology Specialist (INFOSEC)
  • Department of Energy - Agency Wide
  • Anchorage, AK FULL_TIME
  • These positions are to be filled under the OPM Government-Wide Direct Hire Authority for Information Security (INFOSEC) Positions for grades GS 9-15. This serves as a public notice for the use of the ...
  • 19 Days Ago

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Information Technology Specialist (Cyber)
  • Department of Energy - Agency Wide
  • Anchorage, AK FULL_TIME
  • These positions are to be filled under the OPM Government-Wide Direct Hire Authority for Cyber Positions for grades GS 12-15. This serves as a public notice for the use of the Direct Hire Authority in...
  • 24 Days Ago

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Information Technology Specialist
  • University of Alaska
  • Valdez, AK FULL_TIME
  • Job Number:527695 Classification:Instructional Designer 3 Grade:Grade 80 Work type:On Campus, Staff Full-time Administrative Unit:University of Alaska Anchorage School/Business unit:UAA Prince William...
  • Just Posted

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Information Technology Specialist (PLCYPLN)
  • U.S. Army Cyber Command
  • Fort Wainwright, AK FULL_TIME
  • Duties Serves as the RNEC’s primary Knowledge Manager. Serves as an IT advisor to the 516th Signal Brigade SAs Manager. Serves as technical advisor for the Life Cycle program providing courses of acti...
  • 1 Day Ago

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CTE Teacher - Information Technology
  • Fairbanks North Star Borough School District
  • Fairbanks, AK CONTRACTOR
  • JobID: 11179 Position Type: Certified Teachers/High School Teacher Date Posted: 3/8/2024 Location: Hutchison High School Date Available: 08/05/2024 Closing Date: 03/31/2024 Note: Unless otherwise stat...
  • 3 Days Ago

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Information Technology Supervisor
  • South Dakota State University
  • Rapid City, SD
  • Posting Details Posting Details Logo Institution SD School of Mines Working Title Information Technology Supervisor Post...
  • 3/29/2024 12:00:00 AM

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Supervisor
  • Thompson CAT
  • Spanish Fort, AL
  • The Service Supervisor is responsible for serving as team leader and tracking efficiency for 5-15 technicians to ensure ...
  • 3/29/2024 12:00:00 AM

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Supervisor
  • Alto Health Care Staffing
  • Southgate, MI
  • ***ACCEPTABLE LICENSURES ARE: LMSW, LLP or LPC**** Candidates must have ONE of listed licensures to be considered. Pay i...
  • 3/29/2024 12:00:00 AM

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Supervisor>
  • Arctic Circle
  • Layton, UT
  • Arctic Circle - JobID: 300-508245 [Restaurant Manager] As a Supervisor at Arctic Circle, you'll: Supervise daily operati...
  • 3/29/2024 12:00:00 AM

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Supervisor
  • The Parking Spot
  • Minneapolis, MN
  • Since its inception, The Parking Spot has made superior airport parking experiences easy and affordable by focusing on h...
  • 3/27/2024 12:00:00 AM

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IT Supervisor
  • Hanwha Q Cells
  • Cartersville, GA
  • SUMMARY The IT Supervisor will operate IT systems and manage IT technician staff. RESPONSIBILITIES •Management of the IT...
  • 3/27/2024 12:00:00 AM

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Supervisor - Production Supervisor
  • Okay Industries Inc
  • Berlin, CT
  • Supervisor - Production Supervisor Berlin, CT, USA Req #167 Tuesday, March 26, 2024 Supervisor - Production Supervisor 2...
  • 3/26/2024 12:00:00 AM

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Supervisor IT Service Supervisor
  • Knott's Berry Farm
  • Buena Park, CA
  • Overview: The IT Service Supervisor oversees IT operations functions including project management, service delivery, and...
  • 3/25/2024 12:00:00 AM

Alaska is the northernmost and westernmost state in the United States and has the most easterly longitude in the United States because the Aleutian Islands extend into the Eastern Hemisphere. Alaska is the only non-contiguous U.S. state on continental North America; about 500 miles (800 km) of British Columbia (Canada) separates Alaska from Washington. It is technically part of the continental U.S., but is sometimes not included in colloquial use; Alaska is not part of the contiguous U.S., often called "the Lower 48". The capital city, Juneau, is situated on the mainland of the North American ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Information Technology Supervisor jobs
$121,990 to $161,671

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