Information Technology Manager jobs in Conway, AR

Want an exciting place to work where you learn something new every day?

Then look no further!

Ozark Technology was founded in 2004 to provide IT services to small and medium-sized businesses throughout North Central Arkansas. Our unique approach to managed information technology services has contributed to our growth to cover the state of Arkansas, Southwestern Missouri, and Central and Southern Texas regions. Our core values of Positivity, Commitment, Ideal Team Player, and Go-Giver are echoed in the services we provide and help to outline our niche of “True Delegation.”

Job Type

Full-time (Overtime may be required)

Benefits

Ozark Technology provides competitive salaries, and is proud to offer many exciting benefits to its employees that includes, but not limited to:

• Health Insurance
• Dental Insurance
• Supplemental Insurance (AFLAC)
• Immediately vested 401(k)
• Paid Holidays (8 days)
• Paid Time Off (3.25 weeks base w/ 5-year service increment increases)
• Employment Anniversary Vacations (5-year service increments)
• Pet Friendly Workplace (Restrictions Applicable)
• Company Events
• Dedicated Parking after 5-year service
• Massages provided monthly
• Access to mental health resources
• Access to financial advisor
• Snacks & Drinks Provided

Requirements

• HS Diploma or GED
• Must be proficient in following technical troubleshooting processes
• Must be confident in communicating with decision makers
• Must have basic understanding of Windows and Windows Server operating systems
• Must be proficient with Microsoft Office products (i.e., Excel, Outlook, Word, etc.)
• Must be willing to submit to a background investigation and drug screening. Job offer contingent on results.

Preferred Experience

• Microsoft 365 administration: 1 years
• Active Directory experience: 1 years
• Cloud workload experience: 1 years
• PSA & RMM tools experience: 1 years

Position Description

Information Technology Specialist – This is an information technology support position. The Information Technology Specialst will provide Tier 1 to Tier 2 support for several managed service SMB partners. This position will involve general troubleshooting of hardware and software issues, maintaining documentation, updating service tickets, and escalating issues to internal technical support and external vendor support resources. The technician will be responsible for clear and accurate communication with partners. Primary responsibilities include, but are not limited to:

• Respond to routine technical troubleshooting issues for hardware and software systems belonging to managed service clients
• Perform troubleshooting on production equipment utilized by partners
• Imaging, installation, and configurations performed on client devices for deployment in client environments
• Perform patching, updates, and maintenance on client and internal devices, software, and operating systems
• General network troubleshooting
• Follow internal processes, policies, workflows, and escalation paths for issue resolution
• Escalate complex issues to next or higher tier technical resources, or 3rd party vendor support resources
• Participate in rotating on-call duty for after hour production emergencies

Schedule/Location

This position will be a Monday through Friday position from 8am to 5pm. This position is primarily on site at our office location in Batesville, AR, and may include some remote work options.

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance

Compensation package:

• Bonus opportunities
• Retention bonus
• Signing bonus

Experience level:

• 1 year
• 2 years
• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• IT: 1 year (Preferred)
• Software troubleshooting: 1 year (Preferred)
• Communication skills: 1 year (Required)

Work Location: Hybrid remote in Batesville, AR 72501