Information Technology Manager manages all IT activities in the organization. Implements and maintains the policies and goals for the IT department to support the company's needs. Being an Information Technology Manager ensures proper information system operations and plans necessary upgrades. Oversees the internal IT support function. Additionally, Information Technology Manager conducts research and recommends the selection of IT equipment, applications, and supplies. Requires a bachelor's degree. Typically reports to a director. The Information Technology Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Information Technology Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
JOB OBJECTIVES: Incumbent is responsible for supporting daily operations of the department, installing software and computer equipment, programming reports and software fixes, and handling user support calls.
ESSENTIAL JOB FUNCTIONS:
NON-ESSENTIAL JOB FUNCTIONS:
Performs related Essential and Non-Essential functions as needed.
I. JOB REQUIREMENTS
Equipment: Incumbent operates the following equipment: Personal computing systems and notebooks, virtual servers, various networking devices, printers and multifunction devices, and mobile devices.
Software: MS Windows 7 , MS Server 2008 , MS Office 2013 , Anti-Virus & VPN, Support Systems Ticketing, County supported software applications, and other department specific software packages.
Critical Skills/Expertise:
II. DIFFICULTY OF WORK
Work involves responsibility for care of funds and property of significant value with frequent possibility of substantial loss. High to moderately complex, both relatively standardized and non-standardized tasks, processes, and operations following applicable laws, policies, and procedures with minimal supervision. Moderately important interdepartmental contacts concerning broad matter of coordination, cooperation, or joint action in making working arrangements within the limits of general policy and practice. Contacts requiring a moderate to high degree of tact, skill, resourcefulness in handling. Decision making and work of major importance in which there is an opportunity for committing major errors resulting in substantial loss, cost, and damage. Handling of confidential information, the disclosure of which would result in moderate to serious consequences.
III. RESPONSIBILITY
Supervisor provides technical and detailed instructions regarding new tasks, and reviews work when needed. Incumbent makes general decisions regarding work independently. Errors in work could result in the loss of millions of dollars, impact hundreds of County employees, citizens, and vendors. Errors could also impact on County Purchasing, payments, payroll, tax collection, and compliance with federal and state laws.
IV. PERSONAL RELATIONSHIPS
Incumbent has contact with co-workers, employees, department heads, elected officials, vendors, public sector employees, and the public. Contacts require a moderate to high degree of tact, skill, and resourcefulness and involve moderate to highly important communications. Communications routinely will involve coordinating efforts with internal and external parties in unstructured settings.
V. PHYSICAL EFFORT AND WORK ENVIRONMENT
Physical Requirements: Incumbent performs heavy work which may require lifting forty (40) pounds occasionally.
Physical Activity: Incumbent performs the following physical activities: climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motions.
Visual Activity: Incumbent performs work where the seeing job is close to the eyes.
Job Location: Incumbent works inside with no exposure to adverse environmental conditions but is occasionally exposed to hazards and noise loud enough to require shouting to be heard.
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