Information Services Consultant jobs in Malden, MA

Information Specialist
Executive Bureau
Information Services Center

Attorney General Andrea Joy Campbell is looking for a highly motivated, Spanish-speaking individual to join her team as an Information Specialist in the Attorney General's Information Services Center. The Information Services Center (ISC) answers inbound calls from the public, provides information to callers, and makes internal and external referrals.

Duties and Responsibilities: An Information Specialist is a public-facing position in ISC and plays a central role in the Office's handling of public inquiries. Information Specialists serve as the first point of contact for most members of the public who call the Attorney General's Office (AGO) and are responsible for answering questions, providing information, and making referrals, as appropriate, to other government agencies or community organizations. Information Specialists may also send out complaint forms and other materials to callers, provide explanations and directions to the public regarding the filing, processing, and assignment of complaints, and provide information relating to the work of various divisions within the AGO. Information Specialists will participate in regular trainings with divisions across the AGO.

Position Type: Full-Time/Non-Exempt. This is a fully-remote position.

Salary: $50,000

When applying for this position, you will be asked to provide a cover letter and resume.

The application deadline for this posting is July 26, 2023.

Qualified individuals with disabilities are encouraged to apply. We will gladly assist applicants in need of an accommodation. For assistance, contact the Human Resources Division at (617) 963-2041.

Inquiries regarding position & status may be made to:
Laurin Mottle, Chief
Information Services Center
(617) 963-2988

The Attorney General's Office is an Equal Opportunity Employer. As the representative of the Commonwealth and its residents, the Attorney General's Office strives to ensure that those working in our office reflect the diversity of the communities we serve. The Office encourages applicants from a broad spectrum of backgrounds to apply for positions.


Job Qualifications:

Applicants must have at least two years of full-time, or equivalent part-time, professional experience working in a call center or public-facing customer service role. An associate's degree or bachelor's degree is preferred. The successful candidate will be proficient in Spanish.

We seek individuals committed to working in the public interest and who have significant experience working with people from different ethnic, cultural, and economic backgrounds. This position requires extensive phone communication with members of the public. The candidate must be able to work effectively with the general public, convey information, and interact positively with people who are under physical and/or emotional stress. The candidate should have the ability to adjust to changing situations and priorities and be comfortable spending a significant portion of each day on the telephone. Proficiency in Spanish is required.

The position also requires strong interpersonal, verbal, and written communication skills; strong reading abilities and comprehension; and strong customer service skills. Familiarity with web-based applications is required. The successful candidate will be able to exercise discretion in handling confidential information, exercise sound judgment, follow written and oral instructions, and communicate effectively. The successful candidate will be able to demonstrate a connection to the people and communities we serve, including historically marginalized communities, and an interest in supporting a respectful and inclusive work environment.

Location: This is a fully remote position. Occasional travel to the Boston Office of the AGO may be required for training and meetings. Ample advanced notice is provided in these circumstances. The successful candidate must be comfortable working remotely and have appropriate and reliable internet and cell phone service at all times.