Information Services Consultant jobs in Arlington, MA

Information Services Consultant works with end user groups to identify technical solutions to business problems or inefficiencies. Evaluates existing systems and/or user needs and makes recommendations. Being an Information Services Consultant may require certification in specific applications. Requires a bachelor's degree. Additionally, Information Services Consultant typically reports to a head of a unit/department. To be an Information Services Consultant typically requires 7+ years of related experience. A specialist on complex technical and business matters. Work is highly independent. May assume a team lead role for the work group. (Copyright 2024 Salary.com)

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Client service consultant
  • AIT - Arctic Information Technology, Inc
  • Boston, MA FULL_TIME
  • Overview :

    JOB SUMMARY : The Client Services Consultant - Dynamics 365 Customer Engagement / Power Platform (CE / PP) role provides functional application consulting services for clients using Microsoft Dynamics 365 (D365) Customer Service, Sales, Field Service, and Power Platform (including Power BI and Power Platform) in implementations as well as post go-live environments.

    This work will include full lifecycle services, troubleshooting and resolving reported issues with configurations, data, functional software, business processes, and advanced how to questions.

    This role will also participate in providing other consulting services such as release management tasks, software quality assurance, enhancements, training, etc.

    This role must deliver excellent Client service and have strong Client relationship skills. In addition, the consultant will be part of a project team during new and existing implementations and engaged in configuration, testing, and training of D365as needed to back-fill on implementations.

    This role must deliver excellentClientservice and have strongClientrelationship skills.

    Responsibilities :

    ESSENTIAL FUNCTIONS :

    • Deliver services included in implementation and lifecycle services subscription contracts (e.g., help desk support, training sessions, quarterly enhancements, release management for recurring upgrades, regression testing, status reporting, etc.).
    • ResolveD365supportrequestsby providingsuperior supportservicesas measured by ticket quality, call quality, resolution quality and timing, and overall,Clientsatisfaction.
    • Assist with the D365 support queues and ensure tickets are moved through the support process in a timely manner and escalated when appropriate to bring to a quicker resolution.
    • Provide timely and efficient D365 configuration, testing, and training services to Clients during mission critical implementation projects and quarterly enhancements
    • Responsible for tracking all tickets along with all activities (notes, phone calls, emails) within our internal support ticketing system and constantly keeping these tickets up to date.
    • Deliver exceptional customer service for our support offering.
    • Ensure our Service Level Agreements (SLAs) constraints are met per our support contracts.
    • Proactive communication with Clients to strengthen our partnership.
    • Maintains a high utilization percentage and achieves high Client satisfaction
    • Participate, when asked, in tasks relating to base configuration, data conversion, feature testing, solution testing, and user acceptance testing as well as development support to implementation teams.
    • Assist with end-user training for Clients in one-on-one, webinar, and classroom-style settings.
    • Perform services to add feature enhancements for specific support contracts.
    • Participate inonboardingprocessensuring a smooth transition from implementation to support.
    • Proactively work to improve existing ArcticAscend Support procedures, processes, and tools.
    • Support management with various duties.

    Qualifications : QUALIFICATIONS :

    QUALIFICATIONS :

    • Bachelor's degree in Accounting, Business, Computer Science, or related field or equivalent experience.
    • Minimum of 3 years experience with Microsoft Dynamics 365 (Sales, Customer Service, Field Service, Power Platform) or combined education and experience.
    • 3 years of industry and / or consulting experience.
    • Applicants are subject to background checks, drug testing, and government security investigations and must meet eligibility requirements related to the clearance process.
    • Valid driver's license, insurance, and reliable personal vehicle.

    WORKING ENVIRONMENT : The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities, and abilities.

    Telecommuters are expected to have sufficient home office space that appears neat, organized, and professional when on video meetings.

    Travel is required and varies around 10%.

    REASONABLE ACCOMMODATION : It is Arctic Information Technology, Inc.'s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

    PREFERENCE STATEMENT : Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

    PAY TRANSPARENCY STATEMENT : Arctic Information Technology will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

    However, employees who have access to the compensation information of the other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consent with the contractor's legal duty to furnish information.

    Arctic Information Technology Inc. is a Federal Contractor and complies with the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA).

    Arctic Information Technology, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability, veteran status, and other protected characteristics.

    The EEO is the Law and the poster is available at http : / / www1.eeoc.gov / employers / upload / eeoc self print poster.

    pdf . For questions on the job posting contact (253) 344-5300.

    LI-Remote

    VEVRAA Federal ContractorWe request Priority Protected Veteran & Disabled Referrals for all of our locations within the stateThe EEO is the Law poster is available here .

    PDN-9b3ba04e-b2b9-4823-96d3-041ea23a88b9

    Last updated : 2024-03-06

  • 20 Days Ago

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Agiler Coach / Scrum Master (m/w/d)
  • GULP Information Services GmbH
  • Neukirch, MA FULL_TIME
  • Projektvertrag Neukirch Start 01.03.2024 Dauer unbefristet Agiler Coach / Scrum Master (m/w/d) Projektvertrag Neukirch Start 01.03.2024 Dauer unbefristet Job-ID: C00944659 Ihr Ansprechpartner Herr Sve...
  • 5 Days Ago

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Information Security Analyst (Information & Technology Services - ITS)
  • BOSTON PUBLIC HEALTH COMMISSION
  • Boston, MA FULL_TIME
  • Under the direction of the Security Officer, the Information Security Analyst (ISA) is responsible for planning and implementing security measure to protect computer systems, networks and data. Inform...
  • 9 Days Ago

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Information Security Analyst
  • Zenith Services
  • Woburn, MA FULL_TIME
  • Randstad is partnering with a bank that is looking for a contract-permanent Information Security Analyst. Under the supervision of the Head of Information Security, the Information Security Analyst is...
  • 20 Days Ago

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Information Systems Security Administrator
  • Accenture Federal Services
  • Boston, MA FULL_TIME
  • Job Description: Accenture Federal Services’ National Security Portfolio (NSP) is seeking a highly motivated, Information Systems Security Administrator to support the integration, testing, deployment...
  • 10 Days Ago

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Workday Consultant
  • Zenith Services
  • Boston, MA FULL_TIME
  • Randstad is partnering with a financial services company in Boston that is looking to hire a Workday Consultant. The role is responsible for providing functional system to support day to day operation...
  • 20 Days Ago

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0 Information Services Consultant jobs found in Arlington, MA area

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Merger and Acquisition Consultant
  • PSMJ Resources, Inc.
  • Boston, MA
  • A/E/C Mergers and Acquisitions Lead Advisor For 50 years, Newton, Massachusetts-based PSMJ Resources has been the worldw...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Randstad
  • Somerville, MA
  • Job Description Job Description HIRING NOW!!! Breakthroughs happen here — Where the physicians doing the world-changing ...
  • 3/26/2024 12:00:00 AM

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FT Call Center Representative (Work From Home)>
  • Lap of Love
  • Belmont, MA
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $17 per hour / Medical, Dental & Vision / 401k with company match...
  • 3/26/2024 12:00:00 AM

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FT Call Center Representative (Work From Home)>
  • Lap of Love
  • Winchester, MA
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $17 per hour / Medical, Dental & Vision / 401k with company match...
  • 3/26/2024 12:00:00 AM

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FT Call Center Representative (Work From Home)>
  • Lap of Love
  • Medford, MA
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $17 per hour / Medical, Dental & Vision / 401k with company match...
  • 3/26/2024 12:00:00 AM

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FT Call Center Representative (Work From Home)>
  • Lap of Love
  • Allston, MA
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $17 per hour / Medical, Dental & Vision / 401k with company match...
  • 3/26/2024 12:00:00 AM

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FT Call Center Representative (Work From Home)>
  • Lap of Love
  • Brighton, MA
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $17 per hour / Medical, Dental & Vision / 401k with company match...
  • 3/26/2024 12:00:00 AM

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Customer Project Manager - Minneapolis/St. Paul, MN
  • Philips
  • Cambridge, MA
  • Job Title Customer Project Manager - Minneapolis/St. Paul, MN Job Description Serve the healthcare community through eff...
  • 3/25/2024 12:00:00 AM

Arlington is a town in Middlesex County, Massachusetts, United States, six miles (10 km) northwest of Boston. The population was 42,844 at the 2010 census. Arlington covers 3,517.5 acres (14 km2), or 5.5 square miles, of which 286.2 acres (1.2 km2) are covered by water. There are 210.52 acres (0.9 km2) of parkland. Elevation ranges from 4 feet (1.2 m) above sea level (along Alewife Brook) to 377 feet (114.9 m) near Park Avenue and Eastern Avenue. Arlington borders on the Mystic Lakes, Mystic River, and Alewife Brook. Within its borders are Spy Pond, the Arlington Reservoir, Mill Brook, and Hil...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Information Services Consultant jobs
$132,243 to $178,017
Arlington, Massachusetts area prices
were up 2.5% from a year ago