Inbound Contact Center Supervisor jobs in Windham, ME

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Contact Service Center Supervisor
  • Appalachian Mountain Cl
  • Gorham, NH FULL_TIME
  • Job Title: Contact Service Center (CSC) Supervisor  

    Reports to: Contact Service Center (CSC) Manager

    Location:  Pinkham Notch, NH 

     

    Founded in 1876, the Appalachian Mountain Club (www.outdoors.org) is the oldest conservation, education, and recreation organization in the United States. The AMC promotes the protection, enjoyment, and wise use of the mountains, rivers, and trails of the Appalachian region. The AMC encourages the involvement of all people in its mission and activities, through its membership, programs, policies, and procedures. 

    Working with the CSC Manager, the CSC Supervisor is responsible for supervising and supporting the CSC Coordinators by answering questions, handling complaints and providing support.  They will assist with hiring and training of new employees, monitor CSC Coordinator progress, and help expand the knowledge and skills to provide excellent customer service. This full-time position is based at Pinkham Notch, Joe Dodge Lodge. 

     

    What you’ll do: 

    • Support/Supervise CSC Coordinators that are working remotely and at Pinkham
    • Hiring, training, documenting procedures and preparing call center coordinators to respond to customer questions and complaints and to troubleshoot problems.
    • Ensure coordinators understand and comply with all call center performance standards and policies.
    • Answer coordinator questions regarding best practices or to help troubleshoot difficult calls. 
    • Identify operational issues and suggest possible improvements
    • Monitor and evaluate coordinator performances, provide learning opportunities and taking corrective action if necessary.
    • Preparing reports and analyzing data to assist management as they determine call center goals
    • Work with other supervisors and management teams members to support coordinators and maximize customer satisfaction.

     

    What we’re looking for: 

    • Bachelor’s degree with 2-4 years of experience in customer service
    • SalesForce experience a plus
    • Call center, customer service and supervisory experience
    • Proficiency with technology, especially computer, software applications and phones
    • Exceptional verbal and written communication skills
    • Ability to train and motivate employees to evaluate their performance
    • Excellent problem solving, leadership and customer service skills
    • Ability to remain calm and courteous under pressure, especially during busy times
    • Able to commute to Pinkham Notch and work efficiently remotely
    • You’re passionate about AMC’s mission!

     

    Compensation & Benefits: 

    Salary: $38,000-$41,000

     

    Group Health Plan: 73.2% employer paid  

    Optional Vision Insurance                                          

    Optional Dental Insurance                                                     

    Group Life Insurance: 100% employer paid                        

    Long Term Disability Insurance: 100% employer paid              

    Matching 403(b): 4% with vesting schedule

    Vacation: Four weeks accrued each year to start

    Holidays: Ten paid holidays per year

    Free use of AMC Destinations

    Free annual AMC membership

    Prodeals discounts on equipment and gear

     

    To Apply: 

    Please include a cover letter and resume. No phone calls please.

    AMC welcomes all qualified candidates to apply and we invite the full participation of all individuals currently underrepresented in the outdoor community. This includes, but is not limited to, individuals from racially and or ethnically diverse communities, individuals with disabilities, individuals from LGBTQ communities, and individuals who experience intersectionality with one or more of these identities. 

    Staff will be required to show proof that they are fully vaccinated against COVID-19 as a condition of employment. The AMC will consider an exemption from the vaccine requirement if they are unable to get vaccinated due to a qualifying medical disability or a sincerely held religious objection. AMC is not required to provide an accommodation or exemption from the vaccine requirement if doing so would pose a direct threat to others in the workplace or would create an undue hardship for the organization.

    The Appalachian Mountain Club has zero tolerance for child abuse or placing children in danger. The AMC requires all employees who work in a program or facility which serves children, disabled persons or the elderly to have a criminal background record check performed on their name annually with employment contingent upon satisfactory results.

  • 1 Month Ago

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Contact Center Representative
  • HW Staffing Solutions- Portland ME
  • Portland, ME FULL_TIME
  • Job Description Job Description If you consider yourself a strong communicator, having empathy along with strong problem-solving skills, we want to meet you! If the above sounds like a position you wo...
  • 24 Days Ago

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Contact Service Center Coordinator
  • Appalachian Mountain Cl
  • Gorham, NH FULL_TIME
  • Contact Service Center CoordinatorLocation: Joe Dodge Lodge at Pinkham Notch Visitor Center Reports to: Contact Service Center Manager Hourly rate: $15.00- $17.00 Summary Description:Founded in 1876, ...
  • 1 Month Ago

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Teen Center Supervisor
  • City of Biddeford
  • Biddeford, ME PART_TIME
  • Maine’s premier City to work and live is becoming Maine’s premier municipal employer - welcome to Biddeford, Maine, where citizens are proud of their community and employees thrive!The City of Biddefo...
  • 3 Days Ago

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Call Center Supervisor (hybrid)
  • MaineHealth
  • South Portland, ME FULL_TIME
  • Summary Position Summary The Call Center staff serves as the primary point of contact for patients calling into the Primary Care offices. The supervisor is responsible for the direct supervision of th...
  • 1 Month Ago

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Maintenance Supervisor
  • Mineral Springs Center
  • Conway, NH FULL_TIME
  • Looking for a skilled Maintenance Supervisor for our long term care facility at Mineral Springs FULL TIME / BENEFITS / DAYS On call! APPLY TODAY! Fully utilize your mechanical skills and make a differ...
  • 1 Month Ago

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0 Inbound Contact Center Supervisor jobs found in Windham, ME area

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Customer Experience Manager - Kids
  • Indigo Books & Music Inc.
  • Scarborough, ME
  • **Customer Experience Manager - Kids** **Full-time | Scarborough, ON** **Company Description** Dedicated to telling stor...
  • 3/28/2024 12:00:00 AM

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Registered Nurse II- IMC
  • Northern Light Health
  • Portland, ME
  • Northern Light Mercy Hospital- Portland, ME Department: Intermediate Care Unit- Cardiac Telemetry Position is located: M...
  • 3/28/2024 12:00:00 AM

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Repair Operator 2nd Shift
  • Chep
  • South Freeport, ME
  • Job Description CHEP helps move more goods to more people, in more places than any other organization on earth via our 3...
  • 3/28/2024 12:00:00 AM

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Administrative Print Production Coordinator Hiring Immediately! Earn $25/hr! 807662
  • Bonney Staffing
  • Portland, ME
  • Compensation: $25.00 per hour The Administrative Print Production Coordinator job in Portland, ME is responsible for pro...
  • 3/28/2024 12:00:00 AM

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Medical Support Assistant (Advanced)
  • Department of Veterans Affairs
  • Portland, ME
  • Summary These positions fall under various healthcare service lines within VA Togus Healthcare System. Most shifts are s...
  • 3/28/2024 12:00:00 AM

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Clinical Nurse (RN) - Neurosurgical/Trauma IMC Unit (R6)
  • Maine Health
  • Portland, ME
  • Full Time 22 Bramhall St. Nursing Night Shift This is a bargaining unit position Job Posting Date: 9/21/2023 For a limit...
  • 3/28/2024 12:00:00 AM

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Receptionist
  • Camping World
  • Windham, ME
  • Job Description Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is Ame...
  • 3/25/2024 12:00:00 AM

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Patient Service Representative - Surgical Associates
  • Central Maine Medical Center
  • Lewiston, ME
  • At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our communi...
  • 3/24/2024 12:00:00 AM

Windham is a town in Cumberland County, Maine, United States. The population was 17,001 at the 2010 census. It includes the villages of South Windham and North Windham. It is part of the Portland–South Portland–Biddeford, Maine Metropolitan Statistical Area. According to the United States Census Bureau, the town has a total area of 50.15 square miles (129.89 km2), of which 46.56 square miles (120.59 km2) is land and 3.59 square miles (9.30 km2) is water. Located beside Sebago Lake, Windham is drained by the Pleasant River and the Presumpscot River....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$53,444 to $73,856
Windham, Maine area prices
were up 1.6% from a year ago

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020