Inbound Contact Center Supervisor jobs in Wheeling, WV

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Contact center associate
  • WesBanco Bank Inc.
  • Parkersburg, WV FULL_TIME
  • Job Title - Department

    Customer Service Associate - Contact Center

    Location

    This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely).

    Market

    Mid Atlantic

    Work Hours per Week

    37.5

    Requirements

    High school diploma or GED.

    Minimum of one year of banking or financial services in a customer service role preferred.

    Previous contact center experience preferred

    Job Description

    This position will work the following alternate shift :

    A 4 day work week that includes Saturday, Sunday, Monday and one other weekday to be determined. The hours for this shift will be 9 : 00am to 8 : 00pm.

    SUMMARY :

    The Customer Service Associate is a member of the WesBanco contact center. Responsible for responding to & resolving inbound customer requests related to bank products and services.

    Often the primary interaction a customer may have with the bank for support. Provides professional and courteous customer support.

    Customer inquiries are expected to be responded to and resolved within established department service levels.

    CUSTOMER SERVICE SKILLS :

    Willingness to provide a level of service which will clearly differentiate us from our competitors.

    Able to build and retain customer relationships against competition.

    Accepts ownership of the customer request and follows it through to resolution.

    Able to identify customer concerns or needs, resolve the inquiry or recommend best solution, expedite the correction or adjustment and follow up to ensure resolution.

    Partners with other departments to reach mutually satisfactory resolution of customer issues and to identify processes or procedures that can be changed to improve future customer experiences.

    INTERPERSONAL SKILLS :

    Professional demeanor in appearance, interpersonal relations, work ethic and attitude.

    Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions oriented manner.

    Ability to work under pressure.

    Ability to be collaborative with co-workers and employees. Team player with a positive outlook.

    Ability to maintain confidentiality.

    ESSENTIAL DUTIES AND RESPONSIBILITIES :

    Learns and maintains knowledge of deposit, loan and digital banking services and other banking products.

    Consistently meets or exceeds agent metric standards for calls handled, adherence to schedule, ready / not ready time and customer satisfaction.

    Provides customer service via various communication channels (phone, chat and email).

    Quickly and accurately assesses the urgency of customer requests and prioritize accordingly.

    Quickly resolves customer issues and complaints involving both confidential and financial information.

    Provides the bank with continual feedback about the usability of our services based on customer interactions.

    Performs general clerical duties and operates various departmental equipment, file, answer phones, take messages, and handle detail work.

    May be assigned other job duties and or responsibilities with or without prior notice.

    OTHER REQUIREMENTS :

    Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing.

    You will also be expected to complete all assigned compliance training in a timely manner.

    Ability to use a personal computer with experience using Microsoft Office products, web browsers and operating systems.

    Ability to type with speed and accuracy.

    Able to operate standard office equipment, including phones, computer and peripherals.

    Strong organizational and prioritizing skills.

    Strong time management skills.

    Able to multi-task in a fast-paced environment.

    Willingness to work a flexible schedule, with frequent adjustments to hours and able to work additional hours if needed.

    Ability to work outside of normal banking hours.

    Ability to work independently.

    Last updated : 2024-03-02

  • 24 Days Ago

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Housekeeping Supervisor
  • River Oaks Healthcare Center
  • Laurel, WV FULL_TIME
  • River Oaks Healthcare Center a member of the CommuniCare Family of Companies, is currently recruiting for a Housekeeping Supervisor to join our team. PURPOSE/BELIEF STATEMENT: The Housekeeping Supervi...
  • 21 Days Ago

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RN Supervisor
  • River Oaks Healthcare Center
  • Clarksburg, WV FULL_TIME
  • River Oaks Healthcare Center, a member of the CommuniCare Family of Companies is currently recruiting for RN Nursing Supervisors to join our team. Night shifts available. PURPOSE/BELIEF STATEMENT: The...
  • 23 Days Ago

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RN Supervisor
  • Serenity Hills Life Center
  • Wheeling, WV FULL_TIME
  • Job descriptionJob descriptionLooking to contract an RN to monitor and provide treatment to patients that may still be withdrawing from substance use using clinical observation. Hours based on admissi...
  • 4 Days Ago

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RN Supervisor
  • Belmont Healthcare Center
  • Belmont, WV FULL_TIME
  • Belmont Healthcare Center, a member of the CommuniCare Family of Companies is currently recruiting for RN Nursing Supervisors to join our team. Night shifts available. PURPOSE/BELIEF STATEMENT: The po...
  • 18 Days Ago

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Lab Supervisor
  • United Hospital Center
  • Bridgeport, WV FULL_TIME
  • Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. B...
  • 1 Month Ago

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0 Inbound Contact Center Supervisor jobs found in Wheeling, WV area

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Physician - Gastroenterology (Wheeling, WV)
  • West Virginia University Health System
  • Wheeling, WV
  • Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the...
  • 3/28/2024 12:00:00 AM

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Supervisor Ultrasound ($10,000 Sign-On Bonus)
  • West Virginia University Health System
  • Wheeling, WV
  • Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the...
  • 3/28/2024 12:00:00 AM

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Guests Relations - Emergency Dept (Casual)
  • West Virginia University Health System
  • Wheeling, WV
  • Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the...
  • 3/28/2024 12:00:00 AM

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Physician - General ENT
  • West Virginia University Health System
  • Wheeling, WV
  • Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - PCU - Progressive Care Unit - $2,278 per week
  • Adventist Health
  • Wheeling, WV
  • Aureus Medical Group - Nursing is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Whee...
  • 3/28/2024 12:00:00 AM

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Vice President for Learning and Chief Academic Officer
  • West Virginia Northern Community College
  • Wheeling, WV
  • Salary: Negotiable Location : Wheeling, WV Job Type: Full-time Non-Classified Job Number: 202200365 Department: Academic...
  • 3/28/2024 12:00:00 AM

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Physician - General ENT
  • WVU Medicine
  • Wheeling, WV
  • Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the...
  • 3/27/2024 12:00:00 AM

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Referral Coordinator HVI Wheeling
  • WVU Medicine
  • Wheeling, WV
  • Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the...
  • 3/26/2024 12:00:00 AM

Wheeling is a city in Ohio and Marshall counties in the U.S. state of West Virginia. Located almost entirely in Ohio County, of which it is the county seat, it lies along the Ohio River in the foothills of the Appalachian Mountains. Wheeling was originally a settlement in the British colony of Virginia and later an important city in the Commonwealth of Virginia. Wheeling was the first state capital of West Virginia. Due to its location along major transportation routes, including the Ohio River, National Road, and the B&O Railroad, Wheeling became a manufacturing center in the late nineteenth...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$53,084 to $73,358
Wheeling, West Virginia area prices
were up 1.2% from a year ago

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020