Inbound Contact Center Supervisor jobs in West Orange, NJ

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

Recently Added Inbound Contact Center Supervisor jobs

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Clerk 3 - Contact Center (NBOE)
  • Newark Public Schools
  • Newark, NJ OTHER
  • Position Type:
    Non Instructional - All Titles/Clerk 3
  • Date Posted:
    3/1/2023
  • Location:
    Communications -300


    • NEWARK BOARD OF EDUCATION
    HUMAN RESOURCE SERVICES
    765 BROAD STREET, NEWARK, NEW JERSEY 07102
    ROGER LEÓN, SUPERINTENDENT

    Clerk 3
    Contact Center

    (Pending availability of funds and Board of Education approval)

    The Superintendent invites qualified and interested persons to apply for the position of Clerk 3 at the Contact Center.

    This title is governed by the New Jersey Civil Service Commission (NJCSC). Note that the exam application period for this title has opened and closed. If a candidate is hired for this position, the candidate's appointment will be temporary pending the issuance of the NJCSC Certification List for this title.

    DEFINITION: Under direction, performs varied, complex clerical work involving the processing of documents in a variety of functions; takes the lead and/or performs the more difficult and complex clerical work; does other related duties as required. Positions in this title perform varied, complex clerical work requiring knowledge of the organization's rules, regulations, policies and procedures. Employees frequently exercise independent judgment and make decisions concerning processes to be followed, the appropriateness of the information to be processed, and the actions to be taken. Work is performed independently requiring minimal review upon completion.

    NOTE: Incumbents may be required to utilize keyboard equipment to input and/or retrieve information on a computer console, typewriter or other key entry device used by the agency. Keyboarding/typing duties may or may not be assigned depending on the needs of the employing agency. Incumbents are not expected to perform keyboarding/typing tasks with the speed and accuracy required of a Keyboarding Clerk

    NOTE: The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed.

    QUALIFICATIONS AND SKILLS
    1. Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform essential duties of the position.
    2. Two (2) years of experience in clerical work; one (1) year of which must have been performing duties at or equivalent to the Clerk 2 level.
    3. Preferred Secondary Language: Spanish, Portuguese, French or Haitian Creole.

    BASIC FUNCTIONS AND RESPONSIBILITIES
    1. Knowledge of office routines, equipment, and practices.
    2. Knowledge of organizational rules, regulations, policies, and procedures.
    3. Ability to comprehend established office routines and department regulations.
    4. Ability to organize assigned clerical work and develop effective work methods.
    5. Ability to take the lead over lower level clerical staff.
    6. Ability to assign work, instruct and provide on-the-job training to clerical staff.
    7. Ability to make simple arithmetic calculations and tabulations.
    8. Ability to understand, remember, and carry out oral and written directions.
    9. Ability to perform tasks accurately within prescribed time frames.
    10. Ability to work effectively with associates, superior officials, and members of the public concerned with the work of the department.
    11. Ability to sort, index, file, and pull varied types of materials using an established filing system.
    12. Ability to operate and perform routine maintenance on office machines and other equipment.
    13. Ability to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units after a period of training.
    14. Ability to read, write, speak, understand, and communicate in English sufficiently to perform duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication.
    15. Persons with mental or physical disabilities are eligible as long as they can perform essential functions of the job after reasonable accommodation is made to their known abilities. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.
    16. Perform other duties and tasks assigned by supervisor.

    KNOWLEDGE AND ABILITIES
    1. Interprets and applies organizational rules, regulations, policies, and procedures.
    2. Receives, screens, reviews and verifies documents.
    3. May take the lead over clerical staff.
    4. May provide assignment, instruction, and on-the-job training to clerical staff.
    5. Reviews and checks assigned reports, applications, and other documents for corrections and completeness; refers the more complex problems to supervisor for resolution.
    6. Opens, time stamps, sorts, numbers, and distributes mail.
    7. Maintains prepared mailing lists.
    8. Sorts, indexes, and files checks, cash stubs, vouchers, requisitions and other materials numerically, alphabetically, or according to other predetermined classification, and maintains such files.
    9. Receives applications, documents, forms and fees; screens, sorts and assembles this information for further processing.
    10. May wrap packages for shipment by mail or express.
    11. Assembles materials for distribution.
    12. Hand stamps letters, papers, and other documents.
    13. Fills in and checks form letters, circulars, and forms as directed.
    14. Compiles information and/or numerical data.
    15. Provides information in person and over the telephone.
    16. May enter and/or retrieve information on a computer terminal.
    17. May occasionally perform keyboarding/typing duties, but not as the primary function of the position.
    18. Stores and distributes office supplies.
    19. Prepares and verifies payrolls and makes simple arithmetic calculations.
    20. Schedules administrative proceedings; may process requests for scheduling changes.
    21. May participate in the interviewing and training of new employees.
    22. Receives, logs in and reviews permit applications for completeness and accuracy; issues permit for construction, repair, installation, and demolition operations.
    23. Coordinates the scheduling of various activities for a park, recreational site, school district or other government entity.
    24. May transfer information onto forms, form letters, cards, envelopes, labels, charts and transmittals.
    25. When assigned to a court, prepares the docket (or schedule) of cases to be called and contact witnesses, attorneys, and other parties to collect or provide information; calls court to order, administers oaths to jurors, witnesses, court officers and others, announces postponements, and adjourns court; assists the judge both on the bench and in the chambers.
    26. When assigned to a tax office, computes and record tax payments.
    27. When assigned to a finance or tax office, may perform specialized clerical work involving the preparation and maintenance of assessment rolls and records.
    28. When assigned personnel duties, processes personnel action forms, maintains personnel records and gathers sensitive or confidential information or data.
    29. When assigned to a hospital, health care, or long-term care facility, may interview patients or relatives of patients to obtain admission information; performs other clerical functions involving the admission of patients.
    30. When assigned to a finance office, may perform specialized clerical work involving the cancelation of mortgages.
    31. When assigned to a Sheriff's Office, may perform specialized clerical work involved in the advertising and sale of real estate and chattel.
    32. Prepares reports or assists in the preparation of reports by gathering data, tabulating results, and/or preparing charts.
    33. Operates various types of office and mail processing machines such as a keyboard equipment, calculators, computer printers, sorter, photo-copier, fax machine, stamping machine, labeling machine, etc.; may perform simple maintenance tasks such as adding toner, paper or changing ribbons.
    34. Maintains records and files.
    35. Will be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.

    REPORTS TO: Department Head

    SALARY, EMPLOYMENT PERIOD AND UNION AFFILIATION
    1. Salary: $52,591 - $57,991
    2. Employment Period: Twelve (12) Month
    3. Union Affiliation: Local 617

    HOW TO APPLY
    Newark Board of Education only accepts electronic applications.

    OPENING AND CLOSING DATE
    Opening Date: March 1, 2023
    Closing Date: March 10, 2023 or until filled

    THE NEWARK BOARD OF EDUCATION IS AN
    EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
  • 18 Days Ago
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Inbound Call Center Assistant
  • Lift Forward Direct
  • Jersey, NJ FULL_TIME
  • Job Description: About us: Our confidence stems from our abilities to customize the campaign to the clients needs in a one on one setting and tailor our client’s services and products to meet the cons...
  • 1 Month Ago
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Customer Facing Quality Assurance Coordinator (Customer Contact Center - Remote
  • Nestle
  • Hoboken, NJ FULL_TIME
  • At Nestle Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective stren...
  • 1 Day Ago
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Call Center Supervisor
  • Dermatology Group
  • Jersey, NJ FULL_TIME
  • Job Summary:We are seeking a highly motivated and experienced Call Center Supervisor to join our team. As a Call Center Supervisor, you will be responsible for overseeing the daily operations of our c...
  • 1 Day Ago
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CULINARY SUPERVISOR - Prudential Center
  • Compass Group
  • Newark, NJ FULL_TIME
  • Levy Sector Position Title:[[extTitle]]Starting Pay: $23.00 per hourWe Make Applying Easy!Want to apply to this job via text messaging? Text JOBto 75000and search requisition ID number1254817.The adve...
  • 8 Days Ago
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CONCESSIONS SUPERVISOR - Prudential Center
  • Compass Group Careers
  • Newark, NJ PART_TIME
  • Levy Sector Position Title: [[extTitle]] Pay Range: $21.00 to $21.00 We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1273587. Th...
  • 25 Days Ago
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0 Inbound Contact Center Supervisor jobs found in West Orange, NJ area

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Member Services Representative
  • Erickson Senior Living
  • Pompton Plains, NJ
  • Location: Cedar Crest Village by Erickson Senior Living Cedar Crest is a beautiful 130-acre continuing care retirement c...
  • 4/26/2024 12:00:00 AM
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Community Outreach Impact Associate
  • The New York Public Library
  • New York, NY
  • Community Outreach Impact Associate Department: Branch Services & Programs Employment Type: Part Time Location: Stephen ...
  • 4/26/2024 12:00:00 AM
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Senior Customer Advocacy Manager
  • Unqork
  • New York, NY
  • Unqork is the leading Codeless as a Service platform that helps leading organizations build, deploy and manage complex s...
  • 4/26/2024 12:00:00 AM
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Community Health Associate
  • Atlantic Health System
  • Pompton Plains, NJ
  • Job Summary Community Health Workers are natural helpers who build trust with patients and help patients connect with he...
  • 4/24/2024 12:00:00 AM
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Transactional Client Service Specialist
  • Fox Rothschild
  • New York, NY
  • The Transactional Client Service Specialist role is responsible for providing legal administrative support to a team of ...
  • 4/24/2024 12:00:00 AM
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Customer Service Representative
  • South Jersey Industries
  • Union, NJ
  • Position Summary **Please note, this position is not for immediate hire, rather it is for pipelining purposes for our Cu...
  • 4/22/2024 12:00:00 AM
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Customer Service Operations Manager
  • Harvey Nash
  • Ridgefield Park, NJ
  • Position: Customer Service Operations Manager Location: Ridgefield Park, NJ (Hybrid: Mon-Thurs onsite, Friday WFH) Durat...
  • 4/22/2024 12:00:00 AM
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Customer Experience Manager Part Time
  • Michaels Stores, Inc.
  • Clark, NJ
  • Store - NWK-CLARK, NJ Deliver a customer centric shopping experience by managing and delivering effective front-end oper...
  • 4/22/2024 12:00:00 AM
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About West Orange, New Jersey

West Orange is a suburban[22][23] township in central Essex County, New Jersey, United States. As of the 2010 United States Census, the township's population was 46,207, reflecting an increase of 1,264 (+2.8%) from the 44,943 counted in the 2000 Census, which had in turn increased by 5,840 (+14.9%) from the 39,103 counted in the 1990 Census.[24] According to the United States Census Bureau, the township had a total area of 12.171 square miles (31.522 km2), including 12.046 square miles (31.198 km2) of land and 0.125 square miles (0.324 km2) of water (1.03%). It is located approximately 5 miles...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$61,414 to $84,869
West Orange, New Jersey area prices
were up 1.6% from a year ago
View detail

What does an Inbound Contact Center Supervisor do?

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020