Inbound Contact Center Supervisor jobs in Waipahu, HI
Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Inbound Contact Center Supervisor jobs
Supervisor, Inbound
- Southern Glazer's Wine & Spirits
-
Kapolei, HI
FULL_TIME
-
What You Need To KnowOpen your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50 year legacy of success. We were named by Newsweek as a Most Loved Workplace and are included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.
As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.
At Southern Glazer’s, you’ll enjoy an environment where continuous learning and growth are supported and experience a culture where you are respected, and your voice is heard. If you’re looking to fill your glass with opportunity, come join our FAMILY.
OverviewResponsible for leadership and management in a warehouse with high volume, scope, and complexity. This role will provide overall direction and coordination of all warehouse activities.
Primary Responsibilities- Supervise frontline receiving personnel to ensure all Inbound functions are accomplished efficiently and accurately
- Ensure all team associates understand and operate within the organizational, operational, inventory controls, safety, and service policies and procedures
- Coach, train, direct, and counsel Operational associates on overall performance
- Define productivity expectations and efficiencies; monitor progress regularly
- Identify and recommend opportunities for employee development and performance improvements
- Ensure safety compliance of all team member
- Perform other related duties as assigned
Minimum Qualifications- Bachelor’s Degree/preferred
- 3 years of experience or equivalent education and related experience
- Proficient in Microsoft Office Suite and Warehouse Management systems
- Strong organization, multi-tasking, and time management skills
- Strong networking and relationship-building skills
Physical Demands- Physical demands include a considerable amount of time walking, bending, reaching, standing, squatting, and stooping
- Additional hours may be required during peak periods
- Capable of working flexible hours which could include overnight, early morning, and/or late evening
- May require working at heights of 8 feet or greater
- May require lifting/lowering, pushing, carrying, or pulling up to 50lbs
EEO StatementSouthern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges. - 23 Days Ago
Contact Center Representative
- ALOHA PACIFIC FEDERAL CREDIT UNION
-
Honolulu, HI
FULL_TIME
- Position: Contact Center Representative, Full-time Location: Kaimuki Plaza: 3465 Waialae Avenue, Honolulu, HI 96816 Department: Contact CenterJob Summary: Performs Call Center responsibilities not lim...
- 5 Days Ago
Information Technology Help Desk Contact Center Analyst - Honolulu
- Frontline Managed Services
-
Honolulu, HI
FULL_TIME
- DescriptionDo you want to shift gears into a new IT career? We will steer your future towards the finish line!Frontline Managed Services is looking for talented individuals who are passionate about te...
- 13 Days Ago
Center supervisor
- UHaul
-
Kaneohe, HI
FULL_TIME
- Full description Are you a people person who loves to help others? Then consider becoming U-Haul's newest Assistant General Manager! As Assistant General Manager you will frequently be responsible for...
- 12 Days Ago
Center supervisor
- UHaul
-
Aiea, HI
FULL_TIME
- Full description Are you a people person who loves to help others? Then consider becoming U-Haul's newest Assistant General Manager! As Assistant General Manager you will frequently be responsible for...
- 12 Days Ago
Center supervisor
- UHaul
-
Kailua, HI
FULL_TIME
- Full description Are you a people person who loves to help others? Then consider becoming U-Haul's newest Assistant General Manager! As Assistant General Manager you will frequently be responsible for...
- 12 Days Ago
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0 Inbound Contact Center Supervisor jobs found in Waipahu, HI area
Airport Security Officer - Dispatcher
- Allied Universal
-
Honolulu, HI
- Allied Universal, North Americas leading security and facility services company, provides rewarding careers that give yo...
- 5/7/2024 12:00:00 AM
Overnight Stock Associate
- Ross Stores
-
Pearl City, HI
- Our values start with our people, join a team that values you! We are the nation's largest off-price retailer with over ...
- 5/6/2024 12:00:00 AM
QUALITY ASSURANCE SPECIALIST
- U.S. Pacific Fleet, Commander in Chief
-
Waipahu, HI
- U.S. Pacific Fleet, Commander in Chief QUALITY ASSURANCE SPECIALIST West Loch , Hawaii Apply Now Summary You will serve ...
- 5/4/2024 12:00:00 AM
QUALITY ASSURANCE SPECIALIST
- U.s. Pacific Fleet Commander In Chief
-
Waipahu, HI
- U.S. Pacific Fleet, Commander in Chief QUALITY ASSURANCE SPECIALIST West Loch , Hawaii Apply Now Summary You will serve ...
- 5/4/2024 12:00:00 AM
ENGINEERING TECHNICIAN 4
- HII
-
Pearl City, HI
- ENGINEERING TECHNICIAN 4 Location: Pearl Harbor, Hawaii, United States Date: May 1, 2024 Req ID: 37163 Team: E18 INTGRTD...
- 5/4/2024 12:00:00 AM
TEMPORARY SERVICES SHOPS SUPERVISOR I
- Department of the Navy - Agency Wide
-
Joint Base Pearl Harbor-Hickam, HI
- Summary You will serve as a TEMPORARY SERVICES SHOPS SUPERVISOR I in the DEPARTMENT OF NAVY to include work sites of Por...
- 5/3/2024 12:00:00 AM
Store Protection Specialist
- Ross Stores
-
Pearl City, HI
- Our values start with our people, join a team that values you! We are the nation's largest off-price retailer with over ...
- 5/3/2024 12:00:00 AM
Patient Services Liaison, Ambulatory
- Cencora
-
Honolulu, HI
- Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthi...
- 4/13/2024 12:00:00 AM
About Waipahu, Hawaii
Waipahu is located along the northern shore of both Middle Loch and West Loch of Pearl Harbor. Both Interstate H-1 and Farrington Highway (Hawaii Route 90) run east–west through the length of Waipahu. The neighboring areas of Waipio, Village Park, Royal Kunia and Waikele use Waipahu as their postal city, and are often considered to be part of Waipahu.
Waikele is located across the H1 freeway north of Waipahu. Waikele consists of newer subdivisions and an upscale outlet shopping center and world-famous golf course. To the west via either roadway can be reached Makakilo and Kapolei, with the Le...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$56,613 to $78,230
Waipahu, Hawaii area prices
were up 1.9% from a year ago
were up 1.9% from a year ago
What does an Inbound Contact Center Supervisor do?
Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020