Inbound Contact Center Supervisor jobs in Wisconsin

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Hospital at Home Registered Nurse (Per Diem)
  • Inbound Health
  • Madison, WI PER_DIEM
  • At Inbound Health, we provide an enablement platform with full-stack capabilities and proprietary technology and analytics tools customized for hospital and skilled nursing at home. Our flexible partnership structure helps customers leverage their existing assets while filling the necessary gaps for program scalability. With over 6,000 patients served across 350 primary diagnoses since May 2020, we enable our clients to deliver safe, coordinated, and patient-centric care. Our comprehensive approach integrates biometric monitoring, in-home nursing, virtual visits, and a reliable supply chain, prioritizing quality and safety.

    Inbound is excited to offer new per diem positions on our Madison, Wisconsin clinical team to experienced, highly skilled Registered Nurses who share our passion for providing personalized and attentive medical care. Our team specializes in delivering exceptional person-focused care to patients within the comfort of the patient’s home. Join us in re-defining healthcare by bringing your expertise and dedication to our innovative approach to in-home patient care.

    RESPONSIBILITIES
    :

    • Anticipated work schedule: Per diem. Weekend and holiday rotation required.
    • Shift: 10 hour days
    • Complete nursing assessment, monitoring, evaluation, interventions, and treatment to care for acute care patient populations in the home.
    • Apply nursing knowledge and critical thinking skills to identify, prevent, and solve complex acute patient care issues.
    • Collaborate with the patient, family, interdisciplinary team, therapists, specialists, and utilize community resources to provide effective care coordination.
    • Evaluate social determinants of health and incorporate into the patient’s individualized care plan and care management.
    • Assist with biometric monitoring technology and respond to biometric vital sign data.
    • Provide individualized patient education on disease and symptom management, medication management, treatments, procedures, and therapies.
    • Share pertinent assessment findings with effective communication skills to collaborate with the remote provider and multidisciplinary team members.
    • Prepare for and coordinate discharge from hospital at home with patient and family to ensure seamless transition to patient’s PCP, home care services, and specialists, with community resources as appropriate.
    • Ensure all interventions in the patient’s care plan are implemented with a patient centered approach.
    • Competence in procedural skills including, but not limited to, phlebotomy, vascular access device management, hydration therapy, medication administration (oral, intravenous, intramuscular, rectal), wound management, catheter care (urinary, pleural, peritoneal), specimen collection, stoma management, and compression therapy.
    • Maintain a therapeutic and professional patient-nurse relationship.
    • Assist with program development of the RN role in providing nursing care and care management in the patient’s home.
    • Serve as a resource in quality improvement processes and technique.
    • Maintain and practice in accordance with nursing guidelines per state and federal regulations.
    • Ensure compliance with reporting requirements for Sentinel Events and Serious Incidents.
    • Participate in quality and safety investigations and root cause analyses.
    • Take appropriate action to ensure patient safety as a result of any investigation.
    • Other duties and responsibilities as assigned.

    Qualifications:

    • Current RN state licensure required.
    • Completion of an Associate’s, Bachelor’s, or Master’s degree program in Nursing. BSN strongly preferred.
    • One (1) to Two (2) years of RN experience in a healthcare setting. Ideal candidates would have at least 2 years of home care, acute inpatient care, or emergency department experience. Preferred experience with procedural skills listed above.
    • Experience with technology including EMR systems and Windows-based computer skills.
    • Can work independently with the patient in their home, be organized and resourceful, with strong communication and collaboration skills.
    • Strong clinical skills with assessments, nursing procedures, planning, implementing, and evaluating care.

    Hours: Per Diem,10-hour shifts.
    Flexibility to work rotating weekend and holiday schedule required.

    Hourly Range: $30.00 - $45.00. Individual compensation is based on skill set, experience, qualifications, location, labor markets, and other job-related reasons.

    What We Offer

    • Medical, Dental & Vision
    • 401(K) matching
    • Paid Time Off including 10 paid holidays
    • Short- & Long-Term Disability
    • Life Insurance
    • Wellness Stipend
    • Cellphone/Internet Stipend
    • Paid Parental Leave
    • Opportunities for growth & development
    • And more

    Inbound Health is proud to be an equal opportunity employer. Not only do we embrace diversity but we, at Inbound Health, are committed to building a team that represents a variety of backgrounds, perspectives, and skills to reflect the diverse identities, experiences, and geographies of the patients we serve. We do not discriminate on the basis of race, sex, age, handicap, religion, natural origin or any other basis of protected class and were prohibited by law.
  • 22 Days Ago

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Logistics Support
  • Inbound Health
  • Madison, WI FULL_TIME
  • At Inbound Health, we provide an enablement platform with full-stack capabilities and proprietary technology and analytics tools customized for hospital and skilled nursing at home. Our flexible partn...
  • 15 Days Ago

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Contact Center Team Coordinator
  • Bellin Health
  • Green, WI FULL_TIME
  • Location: 2020 S Webster Ave, Green Bay, WI 54301 Shift Hours: Full-Time 1.00 FTE (40 hours/week), Days, No Weekends or Holidays Job Description: The Team Coordinator works closely with the Team Facil...
  • 20 Days Ago

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Branch Manager - Contact Center
  • Kohler Credit Union
  • Sheboygan, WI FULL_TIME
  • Are you ready to take your knowledge and experience in banking to the next level? Kohler Credit Union is looking for a results-oriented and service-focused individual to join our branch management tea...
  • 20 Days Ago

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Inbound Supervisor
  • Colony Brands Inc.
  • Madison, WI FULL_TIME
  • Inbound Supervisor – Fulfillment Center Colony Brands, Inc. is one of the world’s largest and most successful direct marketing catalog and e-Commerce companies. To support our growing non-food/hardgoo...
  • 1 Month Ago

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Member Service Representative- Contact Center
  • Kohler Credit Union
  • Sheboygan, WI FULL_TIME
  • Are you a high-energy problem-solver who enjoys helping others and working in a fast-paced environment? If so, this contact center rep position with Kohler Credit Union might be perfect for you! This ...
  • Just Posted

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Manager, Contact Center
  • The University of Miami
  • Miami, FL
  • Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click he...
  • 3/29/2024 12:00:00 AM

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Scada Engineer | 24-00078
  • ESPO Corporation
  • Spring Valley, NY
  • Job Title: SCADA ENGINEER Location: Spring Valley, NY (Hybrid) Duration: 6 month (possible contract to hire) JOB SUMMARY...
  • 3/29/2024 12:00:00 AM

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Account Manager
  • Kforce Inc
  • San Jose, CA
  • Kforce is one of the premier leaders in the staffing industry, where Great People = Great ResultsSM. For over 50 years w...
  • 3/29/2024 12:00:00 AM

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Architectural Manager
  • Cuhaci Peterson®
  • Orlando, FL
  • We asked a current Manager why they like doing this job for CP and his reply was "The atmosphere we've created is someth...
  • 3/29/2024 12:00:00 AM

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Advising Services Operations Manager
  • Zeiders Enterprises
  • Woodbridge, VA
  • Job Title: Advising Services Operations Manager Zeiders is an industry leader in military and family support. Our compan...
  • 3/28/2024 12:00:00 AM

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Bank Contact Center Supervisor
  • State Bank of India (California)
  • Los Angeles, CA
  • Job Description Job Description Our Headquarters located in Downtown Los Angeles is seeking a Contact Center Supervisor ...
  • 3/27/2024 12:00:00 AM

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Lead, Customer Experience Communications
  • MedVantx, Inc.
  • Sioux Falls, SD
  • **Lead, Customer Experience CommunicationsSioux Falls, South Dakota, United States** At Medvantx, we deliver care that g...
  • 3/25/2024 12:00:00 AM

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Member Engagement Supervisor
  • BeneLynk
  • Fort Lauderdale, FL
  • COMPANY OVERVIEW Does the idea of applying your talents at a company that assists people in understanding how to obtain ...
  • 3/25/2024 12:00:00 AM

Wisconsin is bordered by the Montreal River; Lake Superior and Michigan to the north; by Lake Michigan to the east; by Illinois to the south; and by Iowa to the southwest and Minnesota to the northwest. A border dispute with Michigan was settled by two cases, both Wisconsin v. Michigan, in 1934 and 1935. The state's boundaries include the Mississippi River and St. Croix River in the west, and the Menominee River in the northeast. With its location between the Great Lakes and the Mississippi River, Wisconsin is home to a wide variety of geographical features. The state is divided into five dist...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$53,410 to $73,808

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020