Inbound Contact Center Supervisor jobs in Vincennes, IN

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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1516 FT Contact Center Agent - Jasper, IN, Evansville, IN, Shelbyville, KY
  • German American
  • Jasper, IN FULL_TIME
  • Job Title: 1516 FT Contact Center Agent - Jasper, IN, Evansville, IN, Shelbyville, KY

    Overview:

    As a Contact Center Agent, you will be the first friendly person that greets clients on the phone or online and assists them with their banking needs. This role offers a team environment and a great insight into the world of banking, insurance, and wealth management to build a foundation for a career in financial services.

    What You'll Do:

    Day in the Life - Every day you answer calls, chat requests and emails from our external and internal customers to assist them with general account questions, debit cards, online banking and fraud working within a fast-paced call center environment. You will help clients by verifying account information, assisting with transactions, educating them on German American products and services, as well as guide them when they are not sure where to go next by engaging in friendly, meaningful conversations.
    What it Takes - To thrive in this role you must maintain confidentiality, have the ability to adapt to change, and listen closely to understand and identify opportunities to better serve the customer, which will both build and strengthen long-lasting relationships. We will teach you everything else. You are responsible for adhering to compliance laws, regulations, and established Bank policies and procedures, including Bank Secrecy Act and Anti-Money Laundering.

    Bonus Points:

    • Bilingual/Multi-lingual
    • Customer Service experience
    • Knowledge of Banking

    What we can offer you:

    • Medical, dental, vision, STD, LTD, Life insurance, etc.
    • 17 days paid time off, 11 paid holidays and bereavement leave
    • Education assistance program
    • Paid parental bonding leave
    • Wellness benefits
    • Life event coverage
    • Service awards
    • Financial benefits including 401(k) match, stock purchase plan, loan discounts and more
    • National and local discounts on everything from computers and vacations to phones and retail shopping
    • Free checking account, checks and discounted bank services

    This position will be located at:

    Jasper Operations Center or Evansville Vogel Rd

    About Us:

    German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.



    #TJN


    German American Bank is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability or any other category protected by law.

     

  • 22 Days Ago

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1502 FT Contact Center Agent - Jasper, IN, Evansville, IN, Shelbyville, KY
  • German American Bancorp
  • Jasper, IN FULL_TIME
  • Job Title: 1502 FT Contact Center Agent - Jasper, IN, Evansville, IN, Shelbyville, KY Overview: As a Contact Center Agent, you will be the first friendly person that greets clients on the phone or onl...
  • 1 Month Ago

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1516 FT Contact Center Agent - Jasper, IN, Evansville, IN, Shelbyville, KY
  • German American Bancorp
  • Jasper, IN FULL_TIME
  • Job Title: 1516 FT Contact Center Agent - Jasper, IN, Evansville, IN, Shelbyville, KY Overview: As a Contact Center Agent, you will be the first friendly person that greets clients on the phone or onl...
  • 1 Month Ago

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FT Financial Center Supervisor
  • German American Bank
  • Huntingburg, IN FULL_TIME
  • Summary of Duties and Responsibilities: We are looking for enthusiastic leaders like you to drive the future of our business in the communities we serve. As a Financial Center Supervisor, you will exp...
  • 3 Days Ago

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1528 FT Financial Center Supervisor - Huntingburg, IN
  • German American
  • Huntingburg, IN FULL_TIME
  • Job Title: 1528 FT Financial Center Supervisor - Huntingburg, IN Summary of Duties and Responsibilities:We are looking for enthusiastic leaders like you to drive the future of our business in the comm...
  • 2 Days Ago

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1509 FT Financial Center Supervisor - Jasper, IN
  • German American Bancorp
  • Jasper, IN FULL_TIME
  • Job Title: 1509 FT Financial Center Supervisor - Jasper, IN Summary of Duties and Responsibilities:We are looking for enthusiastic leaders like you to drive the future of our business in the communiti...
  • 7 Days Ago

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0 Inbound Contact Center Supervisor jobs found in Vincennes, IN area

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Recruiting Specialist
  • Toyota Boshoku America, Inc
  • Princeton, IN
  • I. General Summary: Responsible for recruitment and selection process as assigned, including sourcing, interviewing, and...
  • 3/28/2024 12:00:00 AM

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physicians
  • Department of Veterans Affairs
  • Vincennes, IN
  • Summary This is an OPEN CONTINUOUS ANNOUNCEMENT in support of Marion VA Health Care System Physicians who are seeking a ...
  • 3/28/2024 12:00:00 AM

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Registered Nurse - Gibson Med/Surg (RN)
  • Deaconess Health System
  • Princeton, IN
  • Pay Information $30.50 - $49.00 per hour Night Shift Incentives/Differentials up to $8.00 Weekend Option Incentives/Diff...
  • 3/28/2024 12:00:00 AM

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Senior UI/UX Designer
  • Barbaricum
  • Crane, IN
  • Barbaricum is a rapidly growing government contractor providing leading-edge support to federal customers, with a partic...
  • 3/28/2024 12:00:00 AM

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Management Analyst II
  • Bowhead / UIC Technical Services
  • Crane, IN
  • Overview MANAGEMENT ANALYST II (2023-19675) Bowhead seeks a Management Analyst to join our team in supporting the Naval ...
  • 3/28/2024 12:00:00 AM

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Assisted Living Coordinator - LPN
  • Amber Manor Care Center
  • Petersburg, IN
  • JOIN TEAM TRILOGY: The Director of Assisted Living directs the health concerns of each Assisted Living Resident includin...
  • 3/26/2024 12:00:00 AM

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Environmental Services Asst
  • Good Samaritan
  • Vincennes, IN
  • Job Description Job Summary: Provides a clean and sanitary environment. Follows and completes assignment as given by Env...
  • 3/25/2024 12:00:00 AM

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Sales Consultant
  • Rural King Supply
  • Jasper, IN
  • Overview: About us Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associate...
  • 3/25/2024 12:00:00 AM

Vincennes is a city in and the county seat of Knox County, Indiana, United States. It is located on the lower Wabash River in the southwestern part of the state, nearly halfway between Evansville and Terre Haute. Founded in 1732 by French fur traders, notably, François-Marie Bissot, Sieur de Vincennes for whom the Fort was named, Vincennes is the oldest continually-inhabited European settlement in Indiana and one of the oldest settlements west of the Appalachians. According to the 2010 census, its population was 18,423, a decrease of 1.5% from 18,701 in 2000. Vincennes is the principal city o...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$49,149 to $67,920
Vincennes, Indiana area prices
were up 1.3% from a year ago

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020