Inbound Contact Center Supervisor jobs in Victorville, CA

Overview

What you can expect!   

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience! 

Under the direction of the Community Resource Center Manager, the Community Resource Center Supervisor is primarily responsible for the support in supervising the Community Resource Center and providing oversight of the day-to-day services and operations of the Center. Center services include, but are not limited to, health education and health management classes, workshops, and health screenings, as well as information regarding access to care. The Supervisor will be responsible for assisting to establish measurable goals and outcomes for the Center in collaboration with the Community Resource Center Manager. Assist in the outreach of partnerships related to Center events and offerings to increase awareness in the surrounding community. Serve as the liaison/ambassador to internal and external clients/community partnerships. 

Responsible for the Center's activities calendar and ensuring appropriate and efficient utilization is maintained and lead in building and implementation of Quality Assurance Program, instructor evaluation, curriculum design and metrics.  Responsible for supervising all activities ensuring information flow to and from the Center and IEHP headquarter office. Reviews and submits requests for payments, invoices, and other expenses for approval to the Community Resource Center Manager.

NOTE: This position includes an Addendum to PART D: POSITION MAJOR FUNCTIONS which will oversee the Fitness Coach, Nutrition Coach and CRC programs.

Additional Benefits

Perks 

IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more. 

• Competitive salary.
• Hybrid schedule. 
• CalPERS retirement.
• State of the art fitness center on-site.
• Medical Insurance with Dental and Vision.
• Life, short-term, and long-term disability options
• Career advancement opportunities and professional development.
• Wellness programs that promote a healthy work-life balance. 
• Flexible Spending Account – Health Care/Childcare
• CalPERS retirement
• 457(b) option with a contribution match
• Paid life insurance for employees
• Pet care insurance

Qualifications

Education & Experience 

• Bachelor's degree, preferably in relevant health, social, or behavioral discipline, from an accredited institution required. 
• Two (2) years experience in the following:
• Supervision/Lead Capacity
• Managed Care/IPA/Clinic Setting
• Community Outreach
• Experience working with State Health Programs (Medi-Cal and Healthy Families Program)

Key Qualifications 

• Understanding of and sensitive to multi-cultural communities.
• Knowledge of Medi-Cal/managed care environment preferred.
• Knowledge of community resources available in Riverside and San Bernardino Counties.

Start your journey towards a thriving future with IEHP and apply TODAY! 

Pay Range