Inbound Contact Center Supervisor jobs in Tampa, FL

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

Recently Added Inbound Contact Center Supervisor jobs

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Contact Center Supervisor
  • TruGreen
  • Tampa, FL FULL_TIME
  • R21380
    100924

    6302 E Dr Martin Luther King Jr Blvd, Tampa, Florida 33619

    TruGreen accepts applications on an ongoing basis.

    Job Description

    TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"

    Position Overview
    Supervises the day-to-day activities of Call Center Representatives to achieve sales budgets, ensure quality sales and drive key performance metrics to achieve company goals. Motivate, coach, and develop call center associates. Handle calls due to customer escalations and/or calls requiring in-depth knowledge of the organization's products and services. Monitor calls/activities as necessary to ensure performance standards are met. May make hiring decisions and conduct performance appraisals. Responsible for the day-to-day application of organizational policies and procedures and the generation of reports as required.

    Responsibilities
    1. Motivates and leads a team of associates to achieve optimal performance.
    2. Ensures that Associates handle calls in accordance with established guidelines and procedures.
    3. Intercedes on incoming telephone calls to resolve customer complaints/issues.
    4. Monitors and reviews progress and accuracy of work, directs efforts towards achieving agreed performance metrics, and provides technical guidance on complex issues.
    5. Maintains performance records of assigned associates. May conduct performance appraisals.
    6. Provides regular feedback, development, and coaching to associates on performance objectives. Facilitates and maintains a positive work environment.
    7. Generates various routine management reports and other reporting as needed.
    8. Ensures appropriate communication with team members through one-on-one meetings and conducting team meetings.
    9. Ensures company policies are enforced and provides coaching, including corrective action, when necessary.
    10. Assists with the recruitment and selection process for new associates and/or leadership roles.
    11. Supports the goals and objectives of the Call Center, Management, and the Organization.

    Education and Experience Requirements
    * High School Diploma or general education degree (GED); plus one to two years of related experience and/or training; or equivalent combination of education and experience.
    * Two or more years experience in sales and/or service operations or call center.
    * Senior-level, lead, or management experience preferred.

    Knowledge, Skills, and Abilities
    * Oral and written communications skills
    * Organizational skills
    * Analytical skills
    * Knowledge of call center and/or customer service operations
    * Leadership skills
    * Team Development Skills
    * Proficient in software applications (Word, Excel, Outlook, PowerPoint)
    * Time Management skills; ability to prioritize tasks
    * Ability to work the full range of hours and adjust to seasonal and any other shift changes as necessary as directed by management to accomplish team and company goals

    Physical Demands & Working Conditions

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Regularly required to:
    * Sit, stand, and walk
    * Use hands and arms to handle, feel or reach
    * Speak and hear
    * Use close vision abilities

    Occasionally required to:
    * Lift or move up to 25 lbs
    * Stoop, kneel, crouch or crawl

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

    Noise level

    * Low to moderate

    Adverse Conditions
    * Minimal

    Ability to speak, read and write fluently in English is required.

    You MUST BE physically located in the United States while performing this job.

    TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.

    Pay Ranges
    $41,237.00 - $68,728.00

    This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.

    TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

    We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit https://trugreen.phenompro.com/us/en/eeoc-and-eeo-policy or to request an application accommodation, please visit https://trugreen.phenompro.com/us/en/disabilities-accommodations

    California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.

    TruGreen performs pre-employment testing.

    To view our disclaimer, https://trugreenjobs.com/us/en/disclaimer

     

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Experienced Contact Center Supervisor
  • MCI Jobs
  • Tampa, FL FULL_TIME
  • POSITION OVERVIEW Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and posses excellent communication skills, we need your help in ma...
  • 1 Month Ago
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Experienced Contact Center Supervisor
  • MCI Careers
  • Tampa, FL FULL_TIME
  • LOCATIONTampa, FL JOB TYPEFull-Time PAY TYPESSalary Bonus SALARY$30000 - $40000 / year BENEFITS & PERKSMANAGEMENT: Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell Phon...
  • 1 Month Ago
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Contact Center Supervisor
  • TruGreen Limited Partnership
  • Tampa, FL FULL_TIME
  • 100924 6302 E Dr Martin Luther King Jr Blvd, Tampa, Florida 33619 TruGreen accepts applications on an ongoing basis. Job Description TruGreen is committed to providing personalized attention for our a...
  • 18 Days Ago
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Experienced Contact Center Supervisor
  • MCI Full Applicant
  • Tampa, FL FULL_TIME
  • POSITION OVERVIEW Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and posses excellent communication skills, we need your help in ma...
  • 1 Month Ago
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Financial Contact Center Representative
  • MCI Military Recruitment
  • Tampa, FL FULL_TIME
  • POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE SUPPORTING THE FINANCIAL SERVICES SECTOR We are hiring customer service representative to support inbound and outbound customer service projects for F...
  • 4 Days Ago
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0 Inbound Contact Center Supervisor jobs found in Tampa, FL area

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Bilingual Call Center Representative (Fluent in Spanish & English)
  • MCI Jobs
  • Tampa, FL
  • POSITION OVERVIEW: BILINGUAL SPANISH SPEAKING CALL CENTER JOB OPENINGS We are looking for bilingual call center represen...
  • 4/25/2024 12:00:00 AM
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Spanish-Speaking Banking Service Representative
  • ValorVIP
  • Tampa, FL
  • POSITION OVERVIEW: CUSTOMER SERVICE REPRESENTATIVE SUPPORTING THE FINANCIAL SERVICES SECTOR We are hiring customer servi...
  • 4/25/2024 12:00:00 AM
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Bilingual Bank Customer Services Representative
  • ValorVIP
  • Tampa, FL
  • POSITION OVERVIEW: BILINGUAL BANK CUSTOMER SERVICE AGENT SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking ...
  • 4/25/2024 12:00:00 AM
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Bilingual Inbound Customer Service Representative (Tolling)
  • MCI Military Recruitment
  • Tampa, FL
  • POSITION OVERVIEW: BILINGUAL INBOUND CUSTOMER SERVICES REPRESENTATIVES SUPPORTING TOLLING OPERATIONS We are looking for ...
  • 4/25/2024 12:00:00 AM
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Bilingual Bank Customer Services Representative
  • MCI Military Recruitment
  • Tampa, FL
  • POSITION OVERVIEW: BILINGUAL BANK CUSTOMER SERVICE AGENT SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking ...
  • 4/25/2024 12:00:00 AM
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Bilingual Bank Customer Services Representative
  • MCI Careers
  • Tampa, FL
  • LOCATION: Tampa, FL JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $15.00 - $19.00 / hour BENEFITS & PERKS: LOCAL...
  • 4/25/2024 12:00:00 AM
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Bilingual Toll Customer Service Agent
  • ValorVIP
  • Tampa, FL
  • POSITION OVERVIEW: We are looking for Bilingual Customer Service Representatives to support inbound calls and walk-up cu...
  • 4/22/2024 12:00:00 AM
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Field Service Parts Advisor III - Night Shift
  • Rivian
  • Tampa, FL
  • About Rivian: Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Ad...
  • 4/22/2024 12:00:00 AM
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About Tampa, Florida

Tampa is a major city in, and the county seat of, Hillsborough County, Florida, United States. It is on the west coast of Florida on Tampa Bay, near the Gulf of Mexico, and is the largest city in the Tampa Bay Area. The bay's port is the largest in the state, near downtown's Channel District. Bayshore Boulevard runs along the bay, and is east of the historic Hyde Park neighborhood. Today, Tampa is part of the metropolitan area most commonly referred to as the "Tampa Bay Area". For U.S. Census purposes, Tampa is part of the Tampa-St. Petersburg-Clearwater, Florida Metropolitan Statistical Area....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$51,522 to $71,200
Tampa, Florida area prices
were up 1.1% from a year ago
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What does an Inbound Contact Center Supervisor do?

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020