Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Windsor Elmhaven is now hiring a Registered Nurse Supervisor! Come join our winning team!
Who we are:
We care! We have a mission to consistently deliver high quality, person-centered care with dignity, respect, compassion and integrity. We strive to enrich and enhance every life we touch.
If you can answer YES, we’d be excited to meet you!
What makes us awesome:
What you will do:
As a RN/ Registered Nurse Supervisor you will plan and deliver nursing care to residents in accordance with current company, federal, state and local standards, guidelines and regulations to ensure that the highest degree of quality care and dignity is maintained at all times. You will also coordinate the administrative and clinical functions to ensure an effective and efficient environment for residents.
Must haves:
Would be great:
What makes us special:
Grow:
CALIFORNIA PAY TRANSPARENCY STATEMENT
Compensation for roles at Elmhaven varies depending on a wide array of factors including but not limited to the location, role, skill set and level of experience. As required by state or local law, Elmhaven provides a reasonable pay scale to include the hourly or salary range that Elmhaven reasonably expects to pay for roles that may be hired in California, as stated below:
Pay Range: $min - $max per hour DOE
Equal Opportunity Employer
All qualified applicants will be considered for employment without regard to their race, color, religion, sex, age, national origin, gender identity, sexual orientation, genetic information, protected veteran status or any other characteristic protected by law, and will not be discriminated against on the basis of disability.
Keywords: EOE, Registered Nurse, RN, RN Supervisor, Supervisor, Nurse, Nursing, Skilled Nursing Facility, Rehabilitation Center, Care Center, Skilled Nursing, SNF
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0 Inbound Contact Center Supervisor jobs found in Stockton, CA area