Inbound Contact Center Supervisor jobs in Springfield, MO

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Contact center
  • TEKsystems
  • Springfield, MO FULL_TIME
  • Job Description :

    Fast paced call center environment, responsible for scheduling patient appointments and taking patient messages for Clinics.

    Delivering excellent customer service using exceptional telephone etiquette, while providing patients with general information with regards to appointments, messages, or general questions.

    Candidates are able to work remotely after training

    • 1 year of customer service experience
    • 6 months of experience in a role where a computer was used on a daily basis
    • Education : High School Diploma or Equivalent
    • Must meet hospital vaccination requirement

    Hours

    Monday - Friday - Shift Between the Hours of 7AM - 7PM (8-Hour Shift / 40 Hour Work Week)

    Potential for some Saturdays - 8am-12pm

    This is a full-time opportunity with a reputable company! If you or someone you know is interested in this position, please send a resume !

    About TEKsystems :

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

    We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

    As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

    That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    Last updated : 2024-03-02

  • 24 Days Ago

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Contact center
  • Mercy
  • Joplin, MO FULL_TIME
  • We’re a Little Different Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts o...
  • 1 Month Ago

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Contact center specialist
  • Simmons bank
  • Spring, MO FULL_TIME
  • It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Position Summary Do you like helping people achi...
  • 24 Days Ago

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Senior Avaya Contact Center Engineer
  • Jobs for Humanity
  • Springfield, MO FULL_TIME
  • Job Description At Edward Jones, we are here to help people achieve their long-term financial goals. We have over 15,000 branch offices across the country, close to where our clients live and work. Ou...
  • 14 Days Ago

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Customer Contact Center Specialist I - Bilingual (Spanish)
  • Simmons Bank
  • Springfield, MO FULL_TIME
  • It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Do you like helping people achieve financial peace...
  • Just Posted

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Inbound Call Center, Employee Support (No Sales)
  • Russell Cellular- Authorized Verizon Dealer
  • Republic, MO FULL_TIME
  • Starting Pay is $15/hour! Why Russell Cellular? Health, dental, vision, and life insurance as well as paid sick days and company holidays Employer matched 401K after 1 year Listed in Inc. 5000's Faste...
  • 20 Days Ago

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0 Inbound Contact Center Supervisor jobs found in Springfield, MO area

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Gastroenterologist - Work in Poplar Bluff, MO
  • Veterans Health Administration
  • Springfield, MO
  • Summary This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement ...
  • 3/29/2024 12:00:00 AM

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Dentist - Work in Poplar Bluff, MO
  • Veterans Health Administration
  • Springfield, MO
  • Summary This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement ...
  • 3/29/2024 12:00:00 AM

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Assistant Professor/Cell Biology-9 month appointment
  • Missouri State University
  • Springfield, MO
  • Posting Details Position Information Position Title Assistant Professor/Cell Biology-9 month appointment Work Location S...
  • 3/28/2024 12:00:00 AM

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Licensed Mental Health Therapist
  • Perimeter Healthcare
  • Springfield, MO
  • ASK ABOUT OUR SIGN-ON BONUS! Perimeter Behavioral of Springfield has an opening for a Licensed Therapist. We are seeking...
  • 3/28/2024 12:00:00 AM

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Admission Counselor
  • Drury University
  • Springfield, MO
  • Job Description Job Description Job Title: Admission Counselor Division: Enrollment Management Department: Admission Sch...
  • 3/27/2024 12:00:00 AM

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Benefit Program Associate
  • State of Missouri
  • Springfield, MO
  • Why you'll love working for this Department: You will be joining a Department committed to a culture of TEAMWORK to acco...
  • 3/27/2024 12:00:00 AM

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Cardiologist - Work in Poplar Bluff, MO
  • Veterans Health Administration
  • Springfield, MO
  • Summary This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement ...
  • 3/26/2024 12:00:00 AM

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Senior Auditor - Hybrid
  • Abacus CPAs
  • Springfield, MO
  • Job Description Job Description As a senior auditor, you will complete audit and attest processes and supervise staff au...
  • 3/26/2024 12:00:00 AM

Springfield is the third-largest city in the state of Missouri and the county seat of Greene County. As of the 2010 census, its population was 159,498. As of 2017, the Census Bureau estimated its population at 167,376. It is the principal city of the Springfield metropolitan area, which has a population of 462,369 and includes the counties of Christian, Dallas, Greene, Polk, Webster. Springfield's nickname is "Queen City of the Ozarks" and it is known as the "Birthplace of Route 66". It is home to three universities, Missouri State University, Drury University, and Evangel University. Springf...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$50,688 to $70,046
Springfield, Missouri area prices
were up 1.3% from a year ago

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020