Inbound Contact Center Supervisor jobs in Shawnee, KS

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

C
Contact Center Representative II
  • Children's Mercy KC
  • Overland Park, KS OTHER
  • Thanks for your interest in Children's Mercy!

    Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.

    Children’s Mercy is in the heart of Kansas City – a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children’s health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.

    Overview

    Provides world class customer service to those calling Children's Mercy Kansas City and the Nurse Advice Line number. Monitors major medical alarms, handles emergency response activations (Code Calls/Trauma pages). Aides in the revision of hospital directories to assure that staff phone and pager numbers, on-call directories, intranet directories, community physician and departmental directories are correct and up-to-date. Pages appropriate providers and clinics when necessary. Obtains patient demographic and contact information for parents requesting to speak with a nurse. Inputs information into nurse advice line triage system accurately and efficiently.

    At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.

    Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza and COVID-19 vaccines are a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you become a finalist for this position, and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.

    Responsibilities

    • Answers and processes all incoming calls to the Nurse Advice Line. Handles patient, clinic, provider staff information calls. Communication is according to call quality standards, is patient/parent friendly, and incorporates Service Excellence and shared values
    • Processes admin work between calls.
    • Pages personnel by pager or overhead paging system. Maintains spare pagers for hospital personnel;exchanges and programs pagers as needed.
    • Responds to emergency situations. Monitors alarms and notifies appropriate personnel. Acts as communication hub in emergent situations.

    Qualifications

    • HS diploma or equivalent and 3-5 years experience years prior work experience in the same job may be accepted in lieu of an Associate's degree or
    • Associate's Degree and No Experience necessary / On-the-Job Training

    Starting Pay

    Our pay ranges are market competitive. The pay range for this job begins at $17.88/hr, but your offer will be determined based on your education and experience.

    Remote Work/Work from Home

    This position is not eligible work remotely, which means that the person hired will be required to work onsite at one of our Children’s Mercy locations and may not work from home.

    EEO Employer/Disabled/Vet

    Children’s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation all are factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children’s Mercy is smoke and tobacco free.

    Our commitment to Diversity & Inclusion

    CM is committed to creating a diverse and inclusive workforce. Our patients and families come from all walks of life, and so do we. We know that our greatest strengths come from the people who make up our team so we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.

    If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, ethnicity, race, sex, sexual orientation, gender identity and expression, national origin, age, languages spoken, veteran status, color, religion, disability and beliefs.

  • 15 Days Ago

U
NLS Contact Center Agent
  • UPPER LAKE PROCESSING SERVICES INC
  • Lenexa, KS OTHER
  • Job Details Job Location: Kansas Campus - Lenexa, KS Position Type: Full Time Salary Range: Undisclosed Job Category: Customer Service DescriptionUpper Lake Processing Services (ULPS) is a call center...
  • 1 Month Ago

U
Customer Service Contact Center Agent KS
  • Upper Lake Processing Services Inc
  • Lenexa, KS FULL_TIME
  • Upper Lake Processing Services (ULPS) is a call center operation wholly owned and operated by the Habematolel Pomo of Upper Lake, a federally recognized Native American tribe located in Northern Calif...
  • 20 Days Ago

C
CSR2 Contact Center Representatives - Kansas City Metro Area
  • Centrinex
  • Lenexa, KS FULL_TIME
  • NOW HIRING CUSTOMER SERVICE AGENTS – LEVEL II Work for a company that has been one of the leading contact center providers in the Johnson County and surrounding areas! At Centrinex we value our employ...
  • 1 Month Ago

M
Repair supervisor
  • Micro Center
  • Overland Park, KS FULL_TIME
  • MICRO CENTER is the nations leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000 selection of premier computer products and the most knowle...
  • 1 Month Ago

K
Distribution Center Supervisor
  • KGPCo
  • Olathe, KS FULL_TIME
  • KGPCo has served the communications industry for more than 41 years as one of the country’s largest single-source equipment and integrated solutions providers.Our Distribution Centers have well over a...
  • 1 Day Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Inbound Contact Center Supervisor jobs found in Shawnee, KS area

B
Facility Services Coordinator
  • BGIS
  • Kansas City, MO
  • Job Description Job Description BGIS is currently seeking a Facility Services Coordinator to join the team in , Kansas C...
  • 3/29/2024 12:00:00 AM

F
Service Administrator
  • Fairbanks Scales
  • Overland Park, KS
  • The Service Administrator will support the Area Service Manager, and Service Technicians, and customers through exceptio...
  • 3/27/2024 12:00:00 AM

V
Member Services Advisor
  • VETERANS OF FOREIGN WARS OF THE UNITED STATES
  • Kansas City, MO
  • Job Details Job Location Kansas City Location - Kansas City, MO Position Type Full Time Salary Range $35,880.00 Salary/y...
  • 3/27/2024 12:00:00 AM

A
2nd Shift Customer Service Agent Work from Home
  • Alliance Data Card Services
  • Lenexa, KS
  • **It's fun to work in a company where people truly BELIEVE in what they're doing****!** ****Job Summary**** **** **** Th...
  • 3/27/2024 12:00:00 AM

C
Customer Service Representative
  • Companalyst
  • Olathe, KS
  • * Customer Service Representative in Medical Transportation Management (MTM) **Customer Service Representative** POSTED ...
  • 3/27/2024 12:00:00 AM

H
Customer Solutions Rep
  • Husqvarna Construction Products
  • Olathe, KS
  • Job Description Job Description The Customer Solutions Rep at Husqvarna Construction Products is responsible for taking ...
  • 3/27/2024 12:00:00 AM

A
2nd Shift Customer Service Agent Work from Home
  • Alliance Data Systems Corp.
  • Lenexa, KS
  • **It's fun to work in a company where people truly BELIEVE in what they're doing****!** ****Job Summary**** **** **** Th...
  • 3/26/2024 12:00:00 AM

G
Customer Product Support - Hybrid/Remote
  • Generac Power Systems
  • Kansas City, MO
  • *This position offers remote and hybrid capabilities following a minimum of 90 days in office and is contingent upon you...
  • 3/25/2024 12:00:00 AM

Shawnee /ʃɔːˈniː/ is a city in Johnson County, Kansas, United States. As of the 2010 census, the city population was 62,209. Shawnee is located at 39°0′46″N 94°45′57″W / 39.01278°N 94.76583°W / 39.01278; -94.76583 (39.012767, -94.765818). According to the United States Census Bureau, the city has a total area of 42.86 square miles (111.01 km2), of which, 41.85 square miles (108.39 km2) is land and 1.01 square miles (2.62 km2) is water. Shawnee Mission Park is a 1,600-acre (6.5 km2) park that includes a 120-acre (0.49 km2) lake....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$53,008 to $73,253
Shawnee, Kansas area prices
were up 1.7% from a year ago

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020