Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Full description
Are you a people person who loves to help others?
Then consider becoming U-Haul's newest Assistant General Manager!
As Assistant General Manager you will frequently be responsible for the day-to-day operations of your center, working as part of an excellent team and learning valuable skills to get your career moving
Minimum Requirements : High School Diploma or equivalentDriver's license and ability to maintain clean driving recordLeadership experience in any formCustomer service experienceAbility to work a variety of shiftsWork Environment : The work involves moderate risks or discomforts which require special safety precautions, e.
g. working around moving parts, machines, fumes, or irritant chemicals.
May be required to use protective clothing, or gear such as masks, goggles, gloves, or shields.
Physical Demands : The work requires some physical exertion such as long periods both indoors and outdoors of remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.
AMERCO and its family of companies, including U-Haul, have strived to create a culture of health and wellness.
As of February 1, 2020, and consistent with applicable state law, no AMERCO or U-Haul company will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products.
This policy will not apply to team members hired before February 1, 2020.
U-Haul is an equal opportunity employer.
All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law.
Individual accommodations are available on requests for applicants taking part in all aspects of the selection process.
Last updated : 2024-03-07
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