Inbound Contact Center Supervisor jobs in Santa Cruz, CA

Description

Position Objective:

The CC Health Supervisor is responsible for the health needs of participants and staff in a manner consistent with MHA’s mission, vision and values.

General Qualifications:

The Conference Center (CC) Health Supervisor is a Ministerial position. Ministerial staff render their work, stewardship, relationships and behavior as evidence of being followers of Jesus Christ while embracing and affirming Mount Hermon Association, Inc.’s (MHA) mission, vision and beliefs. They are responsible for defining, cultivating and leading MHA’s Christian community, conference programs, and retreats.

Key Job Accountabilities:

• Oversee CC Healthcare Center.
• Support CC Health Tech as well as Ponderosa Lodge (PL) and Redwood Camp (RWC) Lead Health Techs when PL and/or RWC do not have a Health Supervisor.
• Advise the CC Leadership regarding health concerns.
• Enforce MHA’s Healthcare Services’ Policies and Procedures.
• Oversee completion and submission of Workers’ Compensation forms, Campers Insurance and guest or participant Incident reports.
• Keep Health Services Administrator up to date and informed of serious injuries or illness.
• Evaluate inventory and equipment at end of summer.
• Conduct testing as needed for infectious diseases.
• Utilize Circuitree to document healthcare delivered and phone reports.
• Document staff clinical interactions in the Campers Log.
• Other duties as assigned by MHA Health Services Administrator.

Supervisory Responsibilities:

• CC Health Technician
• PL and/or RWC Lead Health Technicians (if applicable)

* Summer staff, exempt.

Qualifications

Education/Certifications/Licenses:

• Professional education and licensure (RN, NP, PA, MD, or DO). Consideration will be given to new graduates.
• Must be 21 years of age or older with a clean driving record due to MH driver policy.
• Must have AED, First Aid and CPR (infant, child, and adult) certifications.

Work Experience:

• Experience and skill at teaching preventative health practices.
• Prefer experience in school, emergency or camp nursing.

Knowledge, Skills and Abilities:

• Ability to use professional judgement in stride with MHA’s Doctors Standing Orders to direct the healthcare team’s response to injuries, illnesses and emergencies.
• Ability to be an empathetic, flexible and effective leader.
• A heart to serve wherever and whenever needed.
• An active listener with strong verbal and written communication skills.
• Bilingual skills helpful.

Physical Demands:

• The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions. Requires sitting, standing, squatting, stooping, twisting, and hiking.
• Ability to see, hear, grasp and speak English.

Additional Requirements:

• Must agree to and comply with MHA’s employee driving guidelines for MHA-owned vehicles and personal vehicles for business purposes.
• Adherence to the basic principles as expressed in MHA’s Mission, Vision, Values and Commitment statements.
• Adherence to company dress code and professional standards for personal grooming and appearance.
• Satisfactory completion of background investigation as well as ability to provide proof of eligibility to work in the United States.