Inbound Contact Center Supervisor jobs in Santa Barbara, CA
Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Inbound Contact Center Supervisor jobs
- Ultimate
-
Carpinteria, CA
FULL_TIME
-
Job Description
Call Center Supervisor Needed in Carpinteria, CA (fully on-site)
Industry: Financial
Direct Hire
Exempt
Pay Range = $67,000 - $75,000 annually
- Must have experience in Call Centers, preferably in a financial company
- FINRA SIE, 6 or 7 is required OR must be obtained within the first 6 months
- Be comfortable with conflict resolution, including with clients, subordinates and within inter departments.
- Working hours ideal will be from 6am-3pm, however, okay with 8am-5pm
Major Duties and ResponsibilitiesThe Service Center Supervisor ensures that customer's questions and problems are resolved adequately and efficiently. Responsible for handling complicated inquiries or challenging customers when more in-depth and knowledgeable assistance is needed. Reports and resolves customer and operational issues that negatively impact service quality.
Be familiar with the company's policies, procedures, and practices. Leads and directs the work of department staff. Responsible for monitoring research requests and service requests and ensures that service level standards are met.Make recommendations to management on trends which include analyzing research and service requests. Monitor the call log and Not in Good Order report daily and communicate service level short falls to management and staff regarding responsiveness standards.
A liaison between IT and the service center. Conducts call monitoring on the "technical" aspects of the service calls to identify training recommendations or servicing issues. Prepares report findings to the Service Center Management team for decision implementation of training needed.
Additional Job DutiesReview research and service requests on a daily basisMonitors daily reports and track trends and provide weekly updatesManages, measures and report on Service Center standardsTechnical Resource for Service Center and Operation LiaisonResponsible for maintenance of Knowledgebase systemCall Monitors on the technical aspect to identify trends/training needsPershing queue management/task assignmentLiaison between Operations department, communicating trends, coordinates trainings for Service Center stretch meetingsWork Status management in NetX - Trading PlatformAnswer escalated calls and provides Help Queue SupportGather information to employees on how to handle a callPartners with Director and AVP on IT requests and developmentIf You Fit This Description, Please Apply Directly Here or Email me at with your resume.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los A
To apply please email your resume to abdiaz@ultimatestaffing.com - 16 Days Ago
- Center for Autism and Related Disorders
-
Santa Barbara, CA
PART_TIME,FULL_TIME
- Up to $30,000 annual bonus potential ($2,500 per month) Free access to medical care via Telehealth for you & your family World class training & mentorship programs Flexible schedules Opportunities to ...
- 6 Days Ago
- TARGET
-
Santa Barbara, CA
OTHER
- Starting Hourly Rate / Salario por Hora Inicial: $17.75 USDALL ABOUT TARGETAs a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading...
- 7 Days Ago
- TARGET
-
Goleta, CA
FULL_TIME
- Starting Hourly Rate / Salario por Hora Inicial: $18.25 USD ALL ABOUT TARGET As part of our collaborative and guest-obsessed team, you help us create an experience that makes guests say “I love Target...
- 9 Days Ago
- Grocery Outlet of Santa Barbara
-
Santa Barbara, CA
FULL_TIME,PART_TIME
- No experience needed but helpful Friendly outgoing personality Strong communication skillsAbility to work with others to achieve common goal Ability to organize, and, accomplish tasks with little or n...
- 29 Days Ago
- Santa Barbara Museum of Natural History and Sea Center
-
Santa Barbara, CA
FULL_TIME
- DescriptionTitle: Sea Center Naturalist Classification: Part-Time, Non-Exempt*Compensation: $20.80 per hour Department: Sea Center Reports To: Sea Center Naturalist and Volunteer Program Manager Revis...
- 20 Days Ago
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0 Inbound Contact Center Supervisor jobs found in Santa Barbara, CA area
- California Retina Consultants
-
Santa Barbara, CA
- Human Resources Generalist Our HR Generalist primary responsibility will be to oversee employee relations matters and ma...
- 4/26/2024 12:00:00 AM
- Ascent Services Group
-
Santa Barbara, CA
- NETWORK TECH -TIER II, LAN/WAN (CA) to Serve the Telecommunications Industry Active Top Secret/SCI with Poly Clearance R...
- 4/26/2024 12:00:00 AM
- Planmember Financial Corporation
-
Carpinteria, CA
- Join the PlanMember Team! As part of the Transition Services Team, you will have the important responsibility to act as ...
- 4/26/2024 12:00:00 AM
- Ultimate Staffing
-
Carpinteria, CA
- Financial Advisor Transition Liaison Needed in Carpinteria, CA (In-Office) Salary Range: $55k-$63k Annually Works somewh...
- 4/25/2024 12:00:00 AM
- CenCal Health
-
Santa Barbara, CA
- Job Details Job Location Main Office - Santa Barbara, CA Position Type Full Time Job Category Member Services Descriptio...
- 4/22/2024 12:00:00 AM
- Ventura County, CA
-
Ventura, CA
- Salary : $35,088.46 - $51,261.30 Annually Location : throughout Ventura County, CA Job Type: Various Job Number: 1328HCA...
- 4/22/2024 12:00:00 AM
- County of Santa Barbara, CA
-
Santa Barbara, CA
- Salary: $106,808.37 - $156,106.14 Annually Location : County of Santa Barbara - All locations, CA Job Type: Full-time Jo...
- 4/22/2024 12:00:00 AM
- City of Goleta, CA
-
Goleta, CA
- Salary: $165,301.22 - $210,970.90 Annually Location : Goleta, CA Job Type: Full time, exempt Job Number: 2024-009 Depart...
- 4/22/2024 12:00:00 AM
About Santa Barbara, California
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