Inbound Contact Center Supervisor jobs in Salisbury, NC

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Contact Center Intake Coordinator
  • Gentiva
  • Mooresville, NC FULL_TIME
  • Our Company

     

    Gentiva is an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers and clinicians means better care for everyone, so we offer ongoing professional training, lower nurse-to-patient ratios, and comprehensive benefits for eligible employees. Here, you’ll join gifted colleagues who make a lasting difference in people’s lives every day.

     

     

     

     

     

     

     

     

     

     

     

     

    Overview

    We are looking for a Contact Center Intake Coordinator to join our company. This position will report directly to the Manager of Contact Center Intake Coordination and is responsible for overseeing all eReferrals sent through an eReferral platform. This includes oversight and timely response to all referrals issued by subscribing facilities and management and implementation of all aspects associated with acceptance and/or response to eReferrals and coordination with the local Gentiva family brand.

    About You

    • High school diploma or equivalent with customer service experience required.
    • LPN/LV certification or Bachelor’s degree in business, social work, psychology or nursing or equivalent business experience preferred.
    • Must have excellent, professional communication and organizational skills.
    • Able to multi task
    • Hospice or medical office experience preferred
    • Must be able to work in an interdisciplinary setting and have the ability to maintain business and clinical files in a systematic and orderly fashion

    We Offer

    • Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO
    • Opportunity to Participate In a Fleet Program
    • Competitive Salaries
    • Mileage Reimbursement
    • Professional Growth and Development Opportunities

    Legalese

    • This is a safety-sensitive position
    • Employee must meet minimum requirements to be eligible for benefits
    • Where applicable, employee must meet state specific requirements
    • We are proud to be an EEO employer
    • We maintain a drug-free workplace

    Location

    Gentiva
  • 15 Days Ago

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Director Contact Center
  • Gentiva
  • Mooresville, NC FULL_TIME
  • Our Company Gentiva is an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support...
  • Just Posted

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Contact Center Process Designer - Remote
  • Lowes
  • Mooresville, NC FULL_TIME
  • Expand your career possibilities.Thank you for dedicating your time and talent to Lowe’s. We want to give you more opportunities to learn and grow, so if you find a position you’re interested in below...
  • 4 Days Ago

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Operations Supervisor
  • Reliance Medical Transport Career Center
  • Salisbury, NC FULL_TIME
  • Benefits: Paid Vacation Paid Sick Leave Paid Holidays 100% Employer Paid: Medical, Eye, Dental Insurance Short- and Long-Term Disability Life Insurance 401K Job Summary: Our Operations Supervisors ass...
  • 10 Days Ago

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RN House Supervisor - FT Night
  • Lake Norman Regional Medical Center
  • MOORESVILLE, NC FULL_TIME
  • Provides oversight for multiple hospital departments in the absence of unit management. Addresses patient care, staffing, and any other issues that may arise. Supervises nurses and staff and takes adm...
  • 5 Days Ago

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Supervisor
  • ABM US
  • Troutman, NC FULL_TIME
  • Provide the first-line supervision of all personnel of the contractor engaged in the parking lot operation to ensure safe and efficient service, which may include resolution of problems at the exit pl...
  • 2 Months Ago

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0 Inbound Contact Center Supervisor jobs found in Salisbury, NC area

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Patient Services Coordinator
  • OrthoCarolina
  • Winston Salem, NC
  • At OrthoCarolina, our team is our greatest asset and the foundation of our success; we share a common passion for making...
  • 3/28/2024 12:00:00 AM

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Call Center Representative
  • Brock & Scott
  • Winston Salem, NC
  • About the Organization Brock & Scott, PLLC is a full service law firm with extensive experience serving the financial se...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative - Provider Relations
  • CorVel Corporation
  • Charlotte, NC
  • ** Customer Service Representative - Provider Relations** **Job Category****:** Administrative (Field) **Requisition Num...
  • 3/26/2024 12:00:00 AM

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Stratascale Client Advisor - Charlotte
  • Stratascale
  • Charlotte, NC
  • Job Summary: The Client Advisor will focus on developing new business with existing customers and acquiring new customer...
  • 3/26/2024 12:00:00 AM

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Customer Product Support - Hybrid/Remote
  • Generac Power Systems
  • Charlotte, NC
  • *This position offers remote and hybrid capabilities following a minimum of 90 days in office and is contingent upon you...
  • 3/25/2024 12:00:00 AM

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Supervisor - Customer Service - Remote
  • Dfinsolutions
  • Charlotte, NC
  • Title: Supervisor - Customer Service - Remote Location: Charlotte, NC, US Description: Donnelley Financial Solutions (DF...
  • 3/24/2024 12:00:00 AM

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Customer Service Representative
  • Suburban Propane, LP
  • Charlotte, NC
  • > > **Customer Service Representative** **Charlotte , NC** **JOB ID: 7867** **JOB CATEGORY: Customer Service** **POSITIO...
  • 3/24/2024 12:00:00 AM

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Customer Service Representative
  • Key Benefit Administrators, Inc.
  • Charlotte, NC
  • Customer Service We are excited to welcome a ***Customer Service Representative*** - **Work at Home** (CSR) to our growi...
  • 3/24/2024 12:00:00 AM

Salisbury (/ˈsɔːlzbəri/ SAWLZ-bər-ee) is a city in the Piedmont of North Carolina; it is the county seat of Rowan County. Located 44 miles northeast of Charlotte and within its metropolitan area, the town has attracted a growing population. This was 33,663 in the 2010 Census (growing 27.8% from the Census in 2000). Founded in 1753, Salisbury is noted for its historic preservation, with five Local Historic Districts and ten National Register Historic Districts. Salisbury is the home to North Carolina soft drink, Cheerwine, regional supermarket, Food Lion and Rack Room Shoes. It is one of two ci...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$51,458 to $71,110
Salisbury, North Carolina area prices
were up 1.5% from a year ago

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020