Inbound Contact Center Supervisor jobs in South Carolina
Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Inbound Contact Center Supervisor jobs
- Central Business Solutions, Inc
-
Columbia, SC
FULL_TIME
-
Position Role/Tile: Contact Center Consultant
Location: Columbia, SC.
Summary
-
Our client is seeking a Technical Consultant for their Contact Center, who will work with customers to review contact center operations and formulate plans to improve efficiencies, optimize operations, and enhancing customer experience.
- The ideal candidate will have a minimum 10 years' experience as a manager or analyst within a large scale, multi-site contact center.
- This position comes with 25 % remote possibility and is a 6-months contract that comes with possible extensions.
Roles & Responsibilities
-
Work with customers to review contact center operations and formulate plans to improve efficiencies, optimize operations, and enhancing customer experience. This will include reviews of the following:
- Process workflows
- Call flows
- Contact Center Metrics
- Self-service applications
- Desktop applications
- CRM, IVR, and desktop integrations
- Multi-channel blending
- Quality Management and Workforce Management tools and processes
- Reporting
- Conduct workshops for capturing business requirements, developing Contact Center operations strategy and promoting solution Adoption
- Develop business requirements documentation (BRD)Collaborate with project teams to assist in the development of project plans
Preferred Qualifications
-
Project Management skills
Minimum Qualifications
-
Qualified candidates will have a minimum 10 years' experience as a manager or analyst within a large scale, multi-site contact center
- Experience with two or more of the following contact center platforms
- Cisco Contact Center Enterprise
- Genesys Pure Engage, Pure Cloud or Pure Connect
- Avaya Aura
- NICE In Contact
- Five9
- Experience with one or more of the following Workforce Optimization platforms
- NICE
- Verint
- Calabrio
Central Business Solutions, Inc,
37600 Central Ct.
Suite #214
Newark, CA 94560 -
- 18 Days Ago
- Jackson Hewitt - 3164
-
Conway, SC
FULL_TIME
- At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity,...
- 20 Days Ago
- Jackson Hewitt - 3164
-
Myrtle, SC
FULL_TIME
- At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity,...
- 20 Days Ago
- Greenville Federal Credit Union
-
Greer, SC
FULL_TIME
- Job Opening: Contact Center Specialist Join Greenville Federal Credit Union as a Contact Center Specialist and step into a dynamic role where your communication skills will shine! This exciting positi...
- Just Posted
- Jackson Hewitt - 3164
-
Little River, SC
FULL_TIME
- At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity,...
- 21 Days Ago
- Roper St. Francis Healthcare
-
Ladson, SC
FULL_TIME
- Job Summary: The Contact Center Team Lead is a point of contact for team members and handles follow-up on in and outbound patient/office inquiries. The Team Lead must be knowledgeable and available to...
- 8 Days Ago
Inbound Contact Center Supervisor jobs at Popular Companies
- Solis Mammography/ Washington Radiology
-
Fort Worth, TX
- At Solis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion ...
- 4/24/2024 12:00:00 AM
- Fox Service Company
-
Maitland, FL
- Southern HVAC is seeking a PM Shift Contact Center Supervisor to join our Maitland, FL team! Southern HVAC is a leading ...
- 4/24/2024 12:00:00 AM
- Us Oncology Network-wide Career Opportunities
-
Dallas, TX
- OverviewTexas Oncology is looking for a Supervisor, Patient Contact Center to join our team! This position is a HYBRID p...
- 4/24/2024 12:00:00 AM
- Us Oncology Network-wide Career Opportunities
-
Dallas, TX
- OverviewTexas Oncology is looking for a Supervisor, Patient Contact Center to join our team! This position is a HYBRID p...
- 4/24/2024 12:00:00 AM
- BigRio
-
Akron, OH
- Job Title- WebEx Contact Center Senior Voice Engineer Location- Hybrid -Akron, Ohio (Onsite- twice in a week) Duration- ...
- 4/23/2024 12:00:00 AM
- Us Oncology Network-wide Career Opportunities
-
Dallas, TX
- OverviewTexas Oncology is looking for a Supervisor, Patient Contact Center to join our team! This position is a HYBRID p...
- 4/23/2024 12:00:00 AM
- Allegacy Federal Credit Union
-
Winston Salem, NC
- Description Nature and Scope This position will report to the Quality Contact Center Supervisor for day-to-day supervisi...
- 4/23/2024 12:00:00 AM
- State Bank of India (California)
-
Los Angeles, CA
- Job Description Job Description Our Headquarters located in Downtown Los Angeles is seeking a Contact Center Supervisor ...
- 4/21/2024 12:00:00 AM