Inbound Contact Center Supervisor jobs in Roseville, CA
Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Inbound Contact Center Supervisor jobs
Outpatient Practice Supervisor - Contact Center
- MMC001 Marshall Medical Center
-
Placerville, CA
FULL_TIME
- Department: MMF Contact Center Shift: Primarily Days (United States of America) Employee Type: Regular Per Diem Type (if applicable): Minimum Pay Range: $31.54 - $39.42 Job Description: POSITION SUMMARY Under the direction of the Outpatient Practice Director, the Outpatient Practice Supervisor assists with the oversight of physician offices within the Marshall Medical (MM) Clinics and assists the director with the management of department personnel and ensures the quality of care and use of resources associated with each clinic. Responsible for filling staff vacancies (within their educational scope) in their assigned clinics as need requires. This is a position that requires independent decision-making, emotional and physical stamina, diplomacy, team orientation, a positive attitude and willingness to get the job done regardless of the task. POSITION QUALIFICATIONS Education/Licensure/Certification: Bachelor's degree in business, finance or healthcare administration or related field, or equivalent combination of experience and education preferred. Current Basic Life Support (BLS) certification required. *Must meet all DMV requirements listed below. Knowledge: Minimum of five (5) years of recent management experience preferred. Previous out-patient practice & healthcare management experience preferred. Demonstrated ability to effectively lead productive, engaged teams and work with providers preferred. Excellent understanding of medical office, patient and information flow required. Skills: Excellent interpersonal and communication skills. Ability to express ideas effectively, both orally and in writing required. Experience where planning, coordination, motivation and direction to staff and ability to propose innovative solutions to challenges have been demonstrated preferred. Demonstrated understanding of, and ability to, implement the requirements of providing patient care within a highly regulated and constantly changing environment required. Demonstrated ability to make decisions in the absence of immediate supervision that benefit the clinic and are in compliance with Marshall Medical Center required. Comfortable with regularly verifying and processing insurance eligibility and obtaining authorization requests, including verifying personal credentials with external partners to obtain this information (e.g., ID.me for identity verification for VA insurance coordination). *Note: Requires employees to drive at least once per pay period. Candidates must possess and supply proof of: a current CA Driver’s License, a clean DMV printout and Auto Insurance coverage with a minimum of $50,000 per person/$100,000 per occurrence (or a combined single limit of $100,000) and property damage coverage in an amount not less than $50,000 per occurrence. A NONPROFIT HEALTHCARE PROVIDER IN EL DORADO COUNTY Marshall is a nonprofit community healthcare provider located in the heart of the Sierra Foothills. Our history stems back to 1956, when the community banded together to build a modern hospital for El Dorado County. Since opening our doors in 1959, Marshall has been proud to maintain our status as an independent hospital whose governance remains local. Our mission is to improve the health of our community and offer health services of superior value and quality, centered on the goals and needs of our patients. We strive to deliver service that exceeds our patients’ expectations. Quality Care Marshall is routinely recognized in the top tier of hospitals in California by independent consumer healthcare groups, and we’re always striving to improve. Marshall’s Emergency Department is a verified Level III Trauma Center and our Stroke Program is not only distinguished as a Primary Stroke Center by the Joint Commission but also earned a Gold–Plus designation from the American Heart/American Stroke Association. Marshall’s Birth Center was also designated by the World Health Organization and UNICEF as a Baby Friendly® certified facility for breastfeeding advocacy. Serving El Dorado County & Surrounding Areas Marshall includes Marshall Hospital, a fully accredited acute care facility with 111 beds located in Placerville; several outpatient facilities in Cameron Park, Placerville, El Dorado Hills, and Georgetown; primary and specialty care clinics, more than 190 affiliated physicians and providers, as well as a team of more than 1,600 employees providing quality healthcare services to residents of El Dorado County. Marshall’s executive leadership is governed by a local board of directors who volunteer their time to represent the needs and interests of a growing community. Marshall also has a dedicated group of Auxiliary members, adult and junior volunteers that lend their support.
- 7 Days Ago
Contact Center Sales & Service Representative - Inbound Call Center (FULL TIME ONSITE)
- First Technology Federal Credit Union
-
Rocklin, CA
FULL_TIME
- Our Contact Center is looking for engaged and independent member service professionals to help our members achieve their financial goals. As a Sales and Service Representative, you will be part of a s...
- 2 Days Ago
Manager, Contact Center Operations
- PG&E Corporation
-
Sacramento, CA
FULL_TIME
- Requisition ID # 152842 Job Category: Customer Support / Operations Job Level: Manager/PrincipalBusiness Unit: Customer & CommsWork Type: HybridJob Location: Sacramento Department OverviewIn Customer ...
- 19 Days Ago
Contact Center QA Specialist
- Dignity Health Medical Group
-
RANCHO CORDOVA, CA
FULL_TIME
- OverviewDignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affi...
- 25 Days Ago
Contact Center Service Representative
- SAFE Credit Union
-
Rancho Cordova, CA
FULL_TIME
- Hourly Range: $20.80-$22.50POSITION PURPOSEResponsible for handling a variety of customer service calls in a prompt and courteous manner. Resolves customer questions and problems regarding accounts, p...
- 1 Month Ago
Bilingual Spanish Inbound Call Center Agent
- SAFETY CENTER INC.
-
Sacramento, CA
FULL_TIME
- Position Description: COME JOIN THE TEAM! Several openings and interviews are available immediately for qualified candidates!!! ASK ABOUT OUR REFERRAL BONUS PROGRAM! At Safety Center, we strive to be ...
- 19 Days Ago
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0 Inbound Contact Center Supervisor jobs found in Roseville, CA area
Customer Service Coordinator Concord
- Alsco Inc.
-
Sacramento, CA
- ** Customer Service Coordinator Concord** **Job Category****:** Service **Requisition Number****:** CUSTO21840 Showing 1...
- 4/19/2024 12:00:00 AM
Personal Services Coordinator
- Amador County Human Resources
-
Sutter Creek, CA
- Under direct supervision, provides consumer-centered behavioral health services for mental, emotional, and co-occurring ...
- 4/19/2024 12:00:00 AM
Child Care Associate for VillaKids at VillaSport
- SYUFY GROUP
-
Roseville, CA
- Job Details Job Location VillaSport Roseville 6035 - Roseville, CA Position Type Part Time Travel Percentage None Job Ca...
- 4/19/2024 12:00:00 AM
Retail Customer Service Team Member
- Michaels Stores, Inc.
-
Sacramento, CA
- Store - SAC-SACRAMENTO/ARDEN, CA Deliver friendly customer service, help customers shop our store and find what they're ...
- 4/18/2024 12:00:00 AM
Customer Service Associate (ASC I)
- California State University, Sacramento
-
Sacramento, CA
- **Job no:** 507347 **Work type:** Staff **Location:** Sacramento **Categories:** Unit 7 - CSUEU - Clerical and Administr...
- 4/18/2024 12:00:00 AM
Customer Service - Technical Support
- CoCard Business
-
Roseville, CA
- CoCard Business is a provider of payment technology solutions for businesses across the United States. We are looking fo...
- 4/17/2024 12:00:00 AM
Customer Service Coordinator - Concord
- Alsco Inc.
-
Sacramento, CA
- ** Customer Service Coordinator - Concord** **Job Category****:** Service **Requisition Number****:** CUSTO21148 Showing...
- 4/16/2024 12:00:00 AM
Retail Customer Service Team Member
- Michaels Stores, Inc.
-
Rancho Cordova, CA
- Store - SAC-RANCHO CORDOVA, CA Deliver friendly customer service, help customers shop our store and find what they're lo...
- 4/15/2024 12:00:00 AM
About Roseville, California
Roseville (formerly, Roseville Junction, Junction, and Grider's) is the largest city in Placer County, California, United States, in the Sacramento metropolitan area. As of 2016, the US Census Bureau estimated the city's population to be 132,683. Interstate 80 runs through Roseville and State Route 65 runs through part of the northern edge of the city.
According to the Roseville Civic Center, the city has a total area of 42.26 square miles (109.5 km2), of which, 42.24 square miles (109.4 km2) of it is land and 0.002 square miles (0.0052 km2) of it (0.00%) is water. Several streams flow through...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$58,588 to $80,963
Roseville, California area prices
were up 2.5% from a year ago
were up 2.5% from a year ago
What does an Inbound Contact Center Supervisor do?
Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020